Premier Coach Auto Collision

I had an issue with my driver windshield motor. Mercury Insurance recommended Premier Coach. The team at Premier is fantastic! Everyone there was very accommodating and super helpful. They have a beautiful lounge area that is very comfortable. They fixed up my motor and even gave my old car a wash, it looked great. This should be your first and only stop. They took care of everything and make what could be a stressful time, a breeze. Outstanding service and support. Have already recommended them to friends and coworkers.

Brought in my 911 with a torqued front lid. Not sure exactly what was wrong, but it didn’t look right and didn’t always close properly, and there was a wide gap between the front of the lid and the bumper. They spent 2 hours measuring the car and told me one of the front fender was rolled out slightly from an earlier collision. I brought it back the next day and they spent most of the day on it. I got it back and it looks new! Hood closes perfectly too! Very reasonably priced.

The rear bumper, trunk, undercarriage, and frame of my car were damaged in an accident and Mercury sent me to Premier Coach. I have to give them credit because they were always very good with touching-​base and informing me of anything new that they found needed to be repaired. I understand that they are a very high volume shop, but it took almost 3 months for them to complete the work. They assured me that my car would be their priority since after 3 weeks of being there they realized that the trunk needed to be replaced (you would think in a rear end accident, that they would have checked the trunk).
Long story short, when I picked up my car, the bumper was not fitted properly and they hammered the heat shield into place instead of replacing the part. I let them know I was not happy and this is where they turned it around for me… They told me that they would do whatever it takes to make me happy as the customer.
I got a call from the manager the next day and he told me that they replaced the heat shield and had the bumper refitted. When I picked up the car, it looked beautiful and better than it did before the accident.
So, even after the long wait. I have to say — Premier Coach is upfront, honest, and accommodating. They do business well and I would highly recommend!

these guys/​gals are excellent. they are on top of it and always keep you up to date on your vehicle. Scott Wodin really takes care of things right the first time. Anything your vehicle needs, body related, I wouldn’t go anywhere else or deal with anyone else!

This place is amazing! Got my driver side door replaced they did an amazing job and fixed it quickly. Scott Wodin helped us with dropping off the car, getting the rental and picking my car up. He made it so easy for us and He was so helpful! We will recommended Scott and premier coach to our friends and family.

I was really happy with the service, communication, and comfortable waiting area. The entire team was very accommodating and made the hassle of getting my car repaired a seamless one. They even coordinated the rental car pickup and drop off (with Enterprise).

My vehicle arrived at this shop on December 14^th. Four weeks later I was notified that the vehicle repair would be delayed because the shop had just realized that a part would be difficult to find. While I understand that this part is hard to find, had they not waited so long, this never would have been an issue. Two weeks after that I went to pick up my vehicle. I waited in the shop for 2 hours, until 7:30 pm when they told me it was finally complete. When I went to drive the vehicle off of the lot I heard a loud clunking noise, and my seat belt was not properly functioning. A week later I went to pick up the vehicle and upon a quick visual inspection, I found a socket still attached to a sub-​frame bolt. Other than this, I was told that the vehicle had passed alignment and was good to go. It was not. My steering wheel was shaking at 50 mph and the vehicle was pulling to the right. At this point a manager at the Thousand Oaks location took over. He assured me that everything would be resolved. I received a call from him stating that there was now a check engine light on and that he determined that it was a pre-​collision condition. It was not. Now that I finally have my vehicle back 8 weeks from the beginning of this fiasco, there is a check engine light on that was not on before, an oil leak that was not there before, my electronics do not come on with the key in ACC mode, and the vehicle was delivered with a lug nut missing on each tire. The way Premier Coach has conducted themselves as a business is appalling and there is clearly no accountability or pride in workmanship.

I was highly recommended to go to Premier Coach by Steve Thomas BMW– as they bring all their vehicles there for work. Everyone there at Premier Coach was very welcoming! Great customer service and excellent body work done. Thank you Scott Wodin and Jesus Beltran for the assistance and quick/​out-​standing service. I will recommend all family/​friends to you!

Will never take my care anywhere else! AMAZING job on my Jetta. Excellent customer service too!

I first came in here a little over a year ago after my car had been in an accident. It needed the whole bumper replaced along with some other things that needed repairing. Everyone was extremely friendly, helpful, quick and efficient and my car turned out great! Unfortunately my bumper needed to be replaced again due to a huge raccoon so I brought my car in again. Scott Wodin was there to help me yet again and get me the best estimates possible! My car ended up needing some other things done and he made sure I was well informed. He never pushed me into getting anything I didn’t need and always provided picture proof! I was called with updates and I couldn’t have been happier knowing what was going on with my car! Scott was always friendly and reliable and because of him I only trust him and his Premier Coach team to get any work done on my car. I felt beyond taken care of and when I picked it up it had been thoroughly washed as well! Great job!!! It looks amazing and thank you again SO SO MUCH! I know I can always count on you and your team!

This is my exclusive body shop. I have been going here for over 10 years and never once had a bad experience.

Unfortunately. we met Premier when my son’s car was judged to be beyond repair. But, the reason for this review is the honesty of the employees, especially Sherry. We thought we had removed all personal items from the car. A day after that, she called to say the staff had found a $ 2-​bill in the car. Most people would just pocket that and never say a word.
But this is my son’s «lucky» $ 2 bill. (Not lucky enough to help him avoid the accident that ended his car’s life, but that’s another story.)
Sherry called to say they had found it and are holding it for me.
If a place is that honest with a $ 2 bill, just think how honest it will be on a major repair.

Excellent! I used this shop twice now and I couldn’t be happier. Sherry at the reception is always cheerful and welcoming. Jesus the foreman is absolutely professional which I find rare especially in this type of business. They did work on my 911 and it was 100% factory. They were always willing to take my call and answer my questions. I would recommend them to anybody who is detailed oriented and is more concerned with quality and service over price.

If I could give this place more than 5 stars, I would.
A few weeks ago I got into a car accident and I needed to get an inspection so I chose one close to my house. I had a very unpleasant, dishonest and unprofessional experience. I decided to take my vehicle to get a second inspection.
I decided to bring my vehicle here to get the inspection. From the start, Sherry at the front desk was so helpful and nice. She had my boyfriend and I come in the same day we called, which was very convenient. Once we got to the shop, the location and environment was very comfortable and the staff were very friendly. It was a huge difference from the first experience I had, at the other place.
The person that did our inspection was Jesus B. and he was great! He took the time to do a very thorough inspection, was very professional and made me feel comfortable as a customer that he knew exactly what he was doing. I was very pleased with this shop and their staff. They are a very honest shop.
I highly recommend Premier Coach for any issues your having with your vehicle.
No one likes car problems, but they make the process less stressful and easier to deal with. I guarantee you will be more than happy with this shop and they will be more than happy to help you. I will for sure be coming back here for any of my vehicle needs!

Very professional. Staff was courteous, no paperwork hassles. Took a few days longer than preliminary guesstimate but not excessive considering insurance was paying for my rental. Pretty much no fuss, no muss.

They’ve always been friendly and gave me excellent service. Unfortunately, we’ve had to use them a lot because our cars seem to have bullseyes on them. We’ve been in many accidents and every time, EPR has done a fantastic job getting the repairs done. I’d highly recommend using them but don’t recommend getting in so many accidents ;-)