Kerry Rafferty – State Farm Insurance Agent

We have been with State Farm for 44 years. Very grateful to have experienced 4 excellent agents. Due to the retirement of our last superior agent John Carmen we somehow ended up with Mr. Rafferty. This by far has been our worst experience with State Farm in the entire 44 years. The customer service from the office staff (with the exception of Teresa) is inferior. They feel giving out incorrect information on rate increases is ok. There is no prior communication of extreme rate increases. I guess the only job of the agent is to only collect his commission. We are researching other insurance companies or worst case changing agents. It is unfortunate long term customers who have paid premiums for 44 years are treated with such little respect. Giving customers wrong information is acceptable as stated by the young woman I spoke to on the phone. She stated that they do make mistakes. I don’t appreciate mistakes made with our money. But maybe that is the way the business is run now. Maybe I’m old fashion but double checking your numbers before giving them to the customer might be helpful … Or even using common sense. Or maybe it could dawn on you a $ 300 annualized on one car increase was exorbitant. This entire situation is VERY disappointing.

I cannot begin to express how excellent my experience with this office has been!
My service associate was a woman named Hailey and she was amazingly helpful! super friendly and knowledgable! She walked me through all my options and got me the lowest rate I have ever been quoted!
I would recommend Kerry Rafferty — State Farm Insurance Agent to anyone I know!