I received a phone call to schedule an appointment for our son and from the beginning of the call up until the end was very professional and very helpful. We arrived and the address was easy to find and an ease to find parking. The office is located on the second floor and to the left. If you need to use the restroom just keep following the hall and turn left. They have a television that plays educational programs and also themed peanuts movies which is not only enjoyable for the kids but adults as well. They have books and highlights for the kids to read as well as the parents. The office is very clean and sometimes can get cold so I would suggest to bring a light sweater if you get cold easily. The therapists are so much fun! Our son is usually very shy but he went in and felt right at home(especially when they play games). They are given a folder to keep their homework in and in the front they have a sticker chart. Every time they are finished with their appointment they get a sticker. Sometimes they receive two depending on instructions(like dressing up in their costume for Halloween). Very happy and pleased with the results so far. The therapist always leaves fun homework to do before the next appointment. Our son is always looking forward to speech after school.