Petco

I do not really shop the store. My review is based off of the grooming instead. I love the grooming center and so does Gracie (gracie is my lab). She can get bathed and her nails done all in one place. I swear that dog gets a better spa day then me!!! I am serious people! I swear she comes back a new dog. The grooming prices are a bit high in my opinion but I get it. You get what you pay for. I expect a well groomed, bathed, nails clipped dog so I have to pay for it. They also provide an array of other dog grooming services too. For the most part the staff seemed pretty knowledgeable on what they are doing, but I guess if they didnt, I would never leave my dog in their hands. Overall, I will still bring my dog here. I actually really do like this place.

If I could give zero stars I would. This is the absolute worst place you can take your dog for grooming. These groomers have disgusting attitudes and customer service is last on their priority list. After my dog’s grooming I immediately called and told customer service to delete my rewards account and any other information they have about me or my dog because they will never have to worry about me stepping foot inside another Petco location in my life! They better never send me another email or even call me by mistake for a grooming appointment; to think I spent $ 70 of my hard earned money on a terrible grooming experience makes be sick to my stomach!

I usually go there every week, and there is a certain dog bisquit my dog likes, every time I go in there, they are out of it and continuously tell me that they will order it, or its on the truck for delivery and its never there, they have a bad attitude as well. Will find another location

This store has a very experienced, positive reinforcement, dog trainer. She loves dogs and is dedicated to making training fun for them and their people.

The staff there are unprofessional. They seem not to really care about the service they give. The atmosphere seemed to be chaotic and not managed. I had made many purchases in the past at this location. Stay away from Victor (cold attitude). The management needs to look in to daily operations. I will find another store to do business with in the future.

The store itself is pretty okay, and by okay I only mean clean. The staff was really unprofessional, and had bad attitudes. I took my dog to the groomer to get her nails done, and ears cleaned out– which has never been a big deal for her in the past– and she was shaking uncontrollably by the end of her visit. I should have just left right away when they ignored me for 10mins, and we’re pushy putting the leash on her, but tried to give them the benefit of the doubt before taking any type of action. When I got home, after trying to calm her down the entire time, and finally got a chance to look at her nails, they were barely snipped, not rounded down at all, and her ears were hardly cleaned.
I was just extremely disappointed in the service here, and plan on just taking my dog to Petsmart for future grooming, and got a complete refund.

The store is fine, but stay away from their groomers. They don’t know what they’re doing and have bad attitudes. A young lady called me asking me to bring my dogs in for grooming. I reluctantly agreed, as the calls soliciting my business felt a little odd. Well, to make a long story short, when I got there the young lady had such a bad attitude I ended up leaving and turning down any services. I will never go back. Not for grooming or any products. my dogs are my life and I wish I would leave them with such an unprofessional staff.

This store has really went down hill over the years.
1. just disgusting, smashed dog feces on the concrete leading up to the store walk area, in the vestibule and in the cart area.
2. I was so grateful and honored to have received a grant from Petco providing a desert set up and gecko for my classroom.
When I went in to redeem the grant, the cashier told me I can only redeem one coupon per visit. I showed her the award letter which clearly states all coupons can be redeemed at once. She then the said fine but each item will have to be under a separate transaction. Once I agreed, she then made everything work out in the same transaction. However once she put in my tax exemption the total raised from &60 to $ 100! She would not explain this to me and said this is what I must pay… For a granted item which should have been close to free. I told her this is not right and I will go elsewhere. She responded GOOD.
Then I asked for a manager and she said that would be me! I told her that she needs to make this work out. She then rolled complained Oh My God, Oh My God, what do you want me to do?! I told her to act professional. How can Petco allow such an immature and disrespectful person to operate a store and on top of that has no knowledge on how to process a company issued school grant?
Although very much grateful to have such a great item donated to my classroom, I will never again visit Petco, I will not recommend this place to my students as they often become inspired to create their own pet habitats like the ones we have in class. As a volunteer dog trainer I will not recommend my clients come here to obtain recommended tools, toys & foods. I will not be using the schools budget for learning supplies or shopping for my personal pets or dogs being trained as service animals. The unethical treatment and unsanitary store environment is completely unacceptable. I truly hope that this store cuts some of their employees and rehires competent ones.