Macy’s

Great. Service. great buys. you need to do your homework in order to get the best deals possible .most items are high quality at reasonable prices. .my girl loves shopping when sales are going on.

Macy’s is one of my favorite stores, but I feel like this Macy’s doesn’t have a lot of things other Macy’s have I usually go here only because it’s closer and if I just have to run and get makeup but other than that I go somewhere else

I visited this store Monday August 4^th and it was a strange experience.
All the employees here seemed to be in there own little world when you saw them. I just so happened to be coming from JC Penny.
I was looking for a specific style of shoe. JC Penny had the style but was messing something. So I informed the JC Penny to hold the shoe and I’ll check out macys to see if they have what I want.
Upon entering the shoe section of Macy’s there was an hold woman hunching over a desk. I informed the lady what I was looking for.
So seemed to be confused and drunk but she wasn’t drunk was she sleepy or senile?
I couldn’t tell but she informed me what she had out there was what was for sale. So I took the hint and looked for myself and left.
Seems like the current employees need to be sent to a retirement home.

I came to the to look for maternity clothes. The sales lady was so rule. She made me feel like I more so fat than pregnant. The young lady just wasn’t helpful at all. Then I found another sales lady. She was really nice she made me feel really comfortable to be shopping for maternity clothes.

I really try not to come here. I wish I didn’t have to because it’s the nearest Macy’s to my house.
First, they’re not understaffed, they just aren’t around to help anyone. It’s literally like your playing hide and seek with the employees.
My goodness is this place unorganized. Almost everything is out of place or out of line. It’s hard to shop when everything is mixed up.
There are so many empty areas in the store! It’s like management likes the look of bald spot on the sales floor. It’s just horrible.
Lastly, I really don’t like how the jewelry and perfume area is set up like a flea market. No, I don’t want to hear what each sales persons taste in music is at each station. They should leave their radios at home and at they’re other jobs.

For many years I have shopped at Macy’s in River Oaks, Calumet City, IL. Since Dec. 2013. I have found the sales staff to be incompetent and the store manager to be unresponsive. In December a call regarding a rude employee was never returned. In April 2014 I bought and paid for a Ninja blender to be sent to my son in Atlanta, Ga. He was sent a toaster oven. The resolution at an Atlanta Macy’s was at best a major inconvenience. In May 2014 I bought and paid for undergarments to be shipped to my sister in Chicago. It’s been over three weeks and the package still hasn’t been delivered. The store manager failed to respond to three call from me when the package wasn’t delivered in two weeks. After two and a half weeks my daughter went to the store to see the store manager who wouldn’t make herself available to talk to her. Her response to my daughter, through a sales associate, was to call shipping when they open. I feel the people who take my money should return my calls and resolve my issues without creating a job for me. It’s sad if this is who Macy’s in River Oaks is going to be. I should get a high level of service at any Macy’s I patronize. I think Macy’s should fix the River Oaks store or close it.

I came to this store because it was on the way during my drive back home after visiting friends several hours away. I had purchased a BUNCH of stuff online and was having buyer’s regret. But, apparently, Macy’s has a horrible policy where all returns are factored into a store’s profitability even if the original purchases came from a different store or online. This is not the most popular Macy’s store. In fact, there were so few customers, it almost looked depressing. I am pretty sure their monthly sales are not great. The clerk/​manager that helped me looked at my huge pile of returns and was immediately crestfallen. Despite my single-​handedly ruining (what seemed like) the store’s entire month of sales, she had a great attitude and was very professional. I felt incredibly guilty after I learned about the weird policy, but she kept telling me to stop worrying about it.
Also, there is TONS of parking here! If you need to go to a Macy’s, have a car, and don’t want to deal with the Michigan Ave. crowds, I would definitely recommend going to Calumet!

Horrible Service in full effect here!!!
always understaffed in each section!
Even saw the clothing sales rep with his jeans hanging down… what a professional
SUCKS BRAH!

Bad customer service. I stood around for a good 10 mins at the jewelry counter and got no help. It is so frustrating to know there are people milling around and as soon as you need help they scoot!

Sometimes I get stuck going to this location if I’m not in the mood to go downtown. I do not advise you to go shopping for clothes here if you are looking for something other than Baby Phat, Rocawear, and Apple Bottoms. I could not find any good brand name clothes here, no Guess, no athletic dept, and it’s messy as hell for a Macy’s. The employees are less than willing to help you. if you can even find one. The girls at the MAC counter, I really don’t think are trained to know anything about makeup. the girls at the State St location were so much more knowledgeable. I always knew that Macy’s customer service wasn’t the best… but this location takes the cake in crappy customer service and selection.