Genous Plumbing & Rodding

I have had 3 separate dealings with this company the first time was November 12^th in which he came out to fix a drip in my upstairs bathroom he charged me 158 for that service everything seemed fine the second day of repair guy showed up to fix my storm door the storm had broken and tore it out the frame of the door he charged me 184 for the parts in 250 for the labor and was supposed to return the next day to finish the small repairs on the rest of the door I have not heard from him since so my wife went on and fixed it so we just let it go the third was November 25^th and which my wife calls me and tells me that the upstairs bathroom toilet is leaking so once again she calls them to come out for the repair the total charge was 350 for the rod of the main sewer line all is well again as I thought later that night which is the night before Thanksgiving someone uses the bathroom downstairs and now the whole basement starts to flood she called the plumber leaves a message he returns our phone call and all we got was a oh I’m sorry I know what the problem is I forgot to turn the sub pump off and forgot to turn it back on and that is all we got now December 4^th my doorbell rings that morning with someone I have never met before claiming to be the manager of the company telling me he needs my credit card for a purchase that did not go through from November 12^th explain to me unfortunately the credit card number wasn’t readable and he needs my card again I found its very unprofessional for some stranger to be showing up at my door about a payment that was paid on the 12^th he seems very upset and rude with me asking for proof of this he was extremely unprofessional I would not recommend this company to my worst enemy