I communicated with Joan from Campbell Ironworks mostly through email and only had to call her once to confirm I was measuring the width of the window correctly. It’s simple to place an order as it’s done through an online form and then Joan will mail you an invoice to confirm. I then faxed in my payment info and a 50% deposit is taken prior to production of the rods. I ordered a pair of the Mira rod with the Bauhaus chase detail. The photos on their website are an accurate representation of what you’ll receive. The rod is worth the price of purchase. It’s pricey but I’m paying for quality, beauty and simplicity. The stainless steel rod compliments my grommet style drapes. The rod is one smooth piece even if it has a connector as the connector is directly down the middle if a center wall bracket is needed. Other curtain rods on the market uses an extension, which makes it difficult to pull grommet style drapes as there is an uneven notch in the rod. Window treatments are expensive to begin with. I’d recommend getting a custom made rod to your specification if you want something that lasts and modern looking to compliment your drapes. Cavet: If you plan to drill the brackets into studs instead of drywall you need to measure with 100% accuracy. These rods are not the typical store rods where you can adjust based on the extension. The way they lock into place on the brackets require accurate measurement. It’s it’s off by half or an inch then you’ll be drilling into drywall instead of wood. I made this mistake, but using wall anchors resolved the issue. The package comes with all hardware, such as screws, hex drill bit and hex key. There is a note that states drywall anchors are not included since not all drywall are the same.