Bryerlane Pet Resort Inc

If I could rate lower than a one star I would. Please, I urge you, do not take your pet here! I was going to take our large breed dog to get groomed this morning. It was my first time there, upon walking in the door was not even greeted. I asked if there was any way he could be done before noon bc I think he might have a urinary tract infection and really need to get him into the vet that closes at noon. I get a laughing rude response of absolutely not for such a large dog. (Btw there are multiple dogs being dropped off at the same time… so maybe he could have been done first). So I then said, ok then I think I have to cancel bc I really need to get him into the vet. And then the groomer, again in an extremely rude tone decides to say as he is walking out into another room «oh well I hope you know you are still responsible for paying for the visit!» I was so taken back by that. I couldn’t believe how I was being treated… almost being yelled at bc my dog got sick. Not even caring to ask how he was or being understanding about the situation, especially for a brand new customer. Even had the audacity to later say… well it’s not like he is in the hospital! I’m sorry that the vet is more important than the groomer. By then I was fed up. I was just mad and upset that any business owner could think that treating a customer like that is acceptable. Without thinking at that point I said Jesus chr*** are you kidding me, it’s not like I wanted him to get sick. Which apparently they took as me swearing at them and proceded to be even more rude. I said I needed to call my husband bc I would rather pay then have to deal with their rudeness any longer, and there was no way I would ever trust them with the care of my dog. (Btw…no way would I have ever paid… they never rendered their service!) They said why don’t you just go, you can cancel it without paying. So I left and as I was leaving, I got another «well happy thanksgiving» in a not so nice tone. Please learn from my mistake… GO. ELSEWHERE! Horrible business owners with horrible customer service. I hope the owners also read this and also learn from their mistakes. This is NO WAY to treat anyone! Run a better business… or close down if you can’t bc I feel really bad for anyone that has to deal with you. And feel even worse for anyone that leaves a pet with you, I wonder what kind of treatment they receive. If you can’t even be nice to their owners who can stand up for themselves, I can only imagine the type of treatment the pets get.