Ballard Designs

I have never received such horrible customer service in trying to order furniture in my life. I have made 7 phone calls, spoken to 2 supervisors, literally begging for a confirmatory email, for two orders I made online and have recieved nothing. Can you imagine having to make 7 seven phone calls to get a confirmatory email for 2 orders? I am trying to spend money at Ballard designs and am having tp spend hours trying to do so. On June 15, online I ordered the Hudson 4 light Pendant chandalier, order T7445932 for $ 599.00. I printed off the «congratulations your order has been placed» but got no confirmatory email like I usually do when I order products. I was told there was a discrepancy with the billing and shipping addresses, which we fixed in the first phone call and was told I would get a confirmatory email
No email later, after several more phone calls in which each customer service rep assured me they would take care of this, I placed an additional order for 2 Griffin Club Chairs with ottomon and 5 decorative pillows (crazy me to order more items from Ballard Designs) for $ 3,43.80. Order Number T7448627. No confirmatory email for either order. More phone calls with assurance that each person would make sure my concerns were addressed.
Today, June 19, 2015, I spoke to a supervisor. Laura Hammer who assured me again she would make sure both orders are processed and I would get confirmatory emails. Now 8 hours later on my seventh phone call, I am again on the phone with a supervisor, Carla Lloyd, who says she will make sure orders get processed and sending me her personal emails with a snap shot of my order. At least I got some kind of personal email from her but looking nothing like a confirmation of my orders.
In the meantime, I told Carla to cancel the order for the Griffin Club chairs (no problem because apparently never processed) and am forced to spend this much time writing this email.
I want whoever to know how much time I have wasted in trying to spend money at Ballard designs. I hope I eventually get the chandalier and pillows still pending.
My interior decorator says she will no longer order from Ballard Designs due to such horrible service.
Sydne Michel
June 19, 2015