I called the 24 – 7 number and explained my problem. After 2 hours of no communication on a Saturday night I informed the tech that called me via text that if I didn’t receive a confirmation of a visit time I’d have to pass on the after hours service charge(of another company) to Rooter Man. I was called by the person saying he was the owner«Jim» and was I immediately greeted with foul and abusive language including the F bomb. He explained how busy they were but I could clearly hear kids playing in the background. While swearing he reminded me this was Thanksgiving weekend and implied the holiday should be relevant when scheduling an emergency call I recommend avoiding this service provider