John Greenan & Sons Inc

Customer service there has really gone downhill. I would never recommend anyone to go there ever again. Getting my wedding band was a nightmare. They charged my sister in law to fix her ring, never told her she had to so basically the ring is hostage and they dont charge others. And she paid a lot for that ring. For a place that relies on word of mouth your customers talk. They never get in contact with you, you end up having to call them. Just the worst dont bother.

I brought my stethoscope here to be engraved. The engraver told me she would have it done overnight and it would be $ 12.00 for my entire name.
She actually messed up the engraving. She said it was because the paint on the scope cause the letters to smear. She did waive the $ 12.00 fee and offer to engrave another portion of the scope for free.
They also fixed my Tiffany necklace and cleaned it up.
Good service overall as the people were very nice and apologetic.

I went in to have them fix the cracked ban of my grandmother’s vintage double diamond ring. I found them to be knowledgeable, incredibly helpful, and straightforward. They fixed the band at a reasonable price, and it’s good as new. I recently went back in for a small chip in one of the diamonds of the same ring, and they provided expert advice and taught me more about my ring. Family run, I’m so happy that my local place is a great one!

Hooked us up! We were referred by a friend and 28-​year customer. Billy gave us a great deal on our wedding rings… best prices around and great to have a local, family jeweler. We tried a big box and you just don’t get the same service. Complimentary cleanings for life and they always remember you.

Awful. The branch in downtown Silver Spring is MUCH better. I brought a watch here because I needed the (rubber) band cut down — the guy cut it down, but I realized later, not enough, and I also found later that the clasp was broken. I had never even worn it, so I think the guy had something to do with that. He charged me some large amount like $ 15. I also had him put a clasp on a necklace; he used a HUGE clasp that looked ridiculous, because he said he was out of the right size! I said, um. This looks awful. Please put the right size clasp on. I had to come back again to get it — the clasp was smaller but still too big, but at that point I gave up. He also charged me some overly large sum for that. But I was mostly appalled that he tried to pass of his inventory on me rather than make the right fix.
I won’t go back to this branch. I took my watch down to the downtown SS store to get the clasp replaced and the band cut down properly — also to get a little adjuster put in a ring. Guess what they charged me — nothing. The guy didn’t say anything, so I said, would you like us to pay you? And he said, what did I really do? nothing, it was your band, I just cut it down. So he did more work, much better, and charged me nothing. We’ve been to the downtown branch many times and always been happy. We’ve been to the Burtonsville branch once and been disgusted.

I bought my wife’s engagement ring and the stone for it from Greenan and Sons. I had visited at least a dozen sellers in MD, DC and VA, from the stores in the mall to the Diamond Exchange to sellers with no shop who meet you at their bank safety-​deposit vault. I also did many weeks of research on the internet and considered online retailers like Blue Nile as well as more commercial diamond distributers.
Greenans beat everyone’s prices, had the EXACT setting and stone I was looking for and had the best, most honest customer service of any jeweler I met. How are they honest, you ask? For example, almost every jeweler uses ‘diamond lights’ for store lighting or over the diamond case which are specially designed to enhance ‘brilliance’ in stones, essentially putting the stones in an unrealistic light to make them look better than they ever would outside the store. Greenans uses normal lights in their store and encourages people to take the pieces outside to see what they look like in sunlight. Have you ever even heard of such a thing before? I bet not.
I really can’t recommend them strongly enough, and I’ve been back several times for other gifts, each time enjoying the same experience. So definitely shop around, educate yourself, and then got to Greenans; ask for Billy (Greenan).
BTW, It’s also locally-​and-​family owned and operated.