Stauer

If you are looking for watches and jewelry that are genuine products of superb Swiss hand made quality, this is not it. It is about affordability and a decent product for what you pay. I was delighted to see that I could track my order (2 items, a watch and a bracelet) and the package arrived ahead of what was expected and communicated. It came is very nice (but not high end) cloth wrapping and «box» (you can check online for this). I am happy (so far) and no complaints. I believe Stauer prides itself in the watches first and foremost. They claim to develop (almost all out of China but with Japanese and some Swiss «movement» and engineering.” But do not confuse them with exorbitant and high quality of Omega, Breitling and others. Yes, they are high quality but the prices are ridiculous. If you want to show off those products and pay less, either bargain hard or buy know offs which are usually a very high risk and low quality. So far, I am getting what I had expected from Stauer and will probably buy again.
BTW, seems like «complainers» (albeit many have legit complaints to some degree) are all over this. But as it is noted, for every complaint that is stated, there are about 20 that are not… for every complement there are 6 not stated. However, this kind of venue does not attract the positives and why.

I’ve looked closely at several ads. One says tanzanite is fast disappearing — WRONG! There’s plenty of tanzanite, and note the setting: it could be silver-​plated, not sterling. The two strands of pearls — one for $ 2300, the other «free» ($ 20 in s&h is WAY too much for a very light item!); the $ 2300 one is far superior and is probably made in a 1^st world country. The Napoleon & Josephine sapphire/​diamond ring: lab-​created gems are a dime a dozen — go to your local Target or JC Penney’s and check out prices. Rule of thumb: be very cautious when buying online, do not buy from Stauer period — unless you want to support slave labor (China) and want very poor service!

Absolutely horrible customer service and company. I’ve purchased many items over the past few years. All are — OK — not great. But when a watch I purchased for my son broke within a year, I wrote to Stauer seeking help. Their answer? «The product is off warranty and we don’t carry it any more.»
That’s it? No «I’m sorry?» No suggestions for help? No discount off another product? I will never — EVER — purchase from them again.

This is the first time I have ever purchased anything from Stauer, I was a little bit hesitant since I never order jewelry online. I bought 3 golden leaf pendants and a chain in one set, and I must say I am very happy with my purchase. They look exactly as they do in the pictures. The leaves are elegant and nice-​finished. Maple is a little bit bigger than I expected, but I do like it when I wear it.

Well. After 2 months, the order was finally filled. VERY poor job of following up and keeping me in the loop. Order was done in mid May and just now (end of July) getting both my orders filled. It’s not so much that the order was delayed but I think they did a VERY poor job communicating with it’s customers. This is the fault of the company, not the people. It seems like there’s a weak link their supply chain. Worse yet, my shipping was supposed to be free on at least 1 of those orders. I was charged on both.
Bottom line. Unless you can’t find a certain coin elsewhere and you want it that bad, you might want to go elsewhere. As far as being kept in the dark about my order status, they mastered that. Post card was sent to inform me but on calls I was given different expectations. The one star is for the people who have to deal with this company’s disorder. How they deal with that is beyond me.

DON’T DO IT!
Bought a watch here. These guys are like the old Sharper Image catalogues but without the quality product. Beautiful words, lots of write-​up designed to make the product look to be far more than it really is. Madison Avenue hype and puffery at its finest.
Chronograph watches frequently have an inner scale marking called a tachymeter which is very useful since it can help quickly determine speeds by measuring times under one minute for an object to travel a mile. My bad, I did not study the photo in the ad closely. I glanced at the marking on this scale and figured I would learn to use it when the watch arrived since they said the watch would be especially useful «in the cockpit … or in a covert operation» in the ad.
Turns out these numeric markings have no meaning, are entirely «decorative» according to customer service. When asked if there was anyone else I could call or write to about the design, the answer was no.
To have numeric markings that have no meaning and are just for decoration, is very sad. The reason for owning a watch like this is to use the functions, otherwise we might as well buy a Timex. Using numeric markings as mere decoration seems silly and for me reduces the watch to a parody of the real historical-​time pieces that presumably inspired this watch.
CONCLUSION: BE CAREFUL
Stauer seems to be more about puffing up the image of mediocre products than actually producing and marketing them.
Sorry, it was a nice ad, just no watch to match.

I heard about this company on a morning talk show. I placed an order for a free necklace they charge you 24.95 for shipping however for each piece you order. The pearls were nice. The Amber Heart Pendant seem to be fake it is super light and looks like something you could get at Walmart for 4.99. Also the Ruby Drop Earrings (5 CTW) free but a charge of 24.95 even if they all come in the same envelope again they look and seem fake. I would say 4.99 at Walmart. They say they sell for 195.00 but to you free except the 24.95 shipping cost they weigh maybe 1 oz. The 18″ Cultured Pearl Necklace free except 24.95 shipping these seem nice but not sure if they are real. I was a sucker. If you want to return anything you get nothing back because they say you got them for free and all you pay for is shipping. 74.85 in shipping for 3 items sent in a padded envelope maybe the shipping would be 5.99 regular mail because it weighed less then a ½lb. I learned if it sounds to good to be true then it is :) I would not buy anything from here again.

I ordered a ring on
that I owned for a year and wore only a handful of times. Already a stone has fallen out of the Tanzanite sunburst ring! I certainly haven’t mistreated the ring in anyway and have probably only worn it a dozen times. I called customer service and they were zero help – now I’m stuck with a worthless ring for which I paid too much… I would have hoped they would have been more accommodating when they sell you a faulty or poorly constructed piece of jewelery!