Enterprise Rent-A-Car

I’ve rented cars from Enterprise for about 10 Yrs now from many different locations. But from the first time and the last two times I’ve used the Burnsville location, and by far its been the best experiences I ever had with Enterprise. I live in Minneapolis, but I will now ONLY rent a car from the Burnsville location.
Thanks guys. Joseph

Great price compared to airport. Great service. Kate was very helpful and efficient. Small but nice car.

After booking online reservation and begin called by to locations that they actually did not have any cars I tried Burnsville called ahead of time and spoke with a «Marquita» who told me there were plenty of cars available and it should be no problem, and she would pull my reservation from the Bloomington location and I should be good to go. Then I was transferred to another lady who then told me we have no cars available until tomorrow. Clearly this company just sucks a customer service I mean they really need to step there skills up in that department

I will never rent from this location again! I rented a car on a Wednesday for 2 days & decided to call and extend it for two more days. The guy I spoke to said it was no problem to extend it and nothing else. So, when I brought the car back on Sunday I was shocked to see they were closed. I went ahead and put the keys in the drop box and left. Then I get a bill for 5 days instead of 4 charged to my CC. When I called about it they said «it says on the key drop box that you are responsible for the car until it is checked in» what it doesn’t say is that you will be billed an extra day even though there are cameras that can see you brought the car back in time! They could have also said when I called to extend it that I could return it on Sunday but would be charged for an extra day. The car was also dirty and smelled like smoke once the high power air freshener wore off.

I had a wonderful experience and got a great rate from the Burnsville Enterprise. I needed a car for driving out-​of-​town relatives when my father died and my mother needed to be placed in memory care the same week. Kofi was kind and efficient. On-​line it was mentioned that they offered VW Jettas, a car with which I am familiar, and I wanted to try the newer model. While they did not have a Jetta on their lot, the manager said it would take just a few minutes to get one from their remote location. So many places would have just offered me a different type of car, but I really appreciated their extra effort. All went smoothly and I feel like they made a difficult day a little brighter for me.

This is the worst customer service I have ever had the displeasure to experience. I reserved a car several days in advance, and I am still standing here waiting for a car 2 hours later. Go someplace else. I sure wish I did.