Burnsville Heating & Air Conditioning

Casey called about 30 minutes before he was going to show up to service our AC/​Furnace that petered out after I turned on the AC for the first time of the year. It turns out a wire out to the AC unit was funked up and shorted the deal out.
Casey figured it out and was super professional and nice and reminded me to change my filters and some other ancillary stuff as well.
He wore booties over the shoes to keep everything clean and he was in and out in an hour and a half.
I can’t say more about how great he was, fixed it all up, and super good.
Highly recommended.

We purchased and moved into our home the end of December. We had Burnsville Heating do a complete furnace inspection and had them get our system working correctly. They were just here today to do the air conditioner checkup and have all our mechanicals working at peak performance. The two gentlemen from Burnsville Heating were very courteous and knowledgeable. The company will be our service provider in the future. Very pleased with service.

They charged me for the initial visit to look at our air exchanger, which was alright, I guess. But what I wanted was for them to just roll the whole thing into one bill. He said he could not do that. I then asked if I would get this amount taken off the bill when he came to do the work. He said he could not do that. Then I called their office and they were NOT helpful at all. They seemed offended that I would even ask for that. And when I said that their «1 year warranty» was not good enough for a $ 600 part replacement, the lady said she felt «attacked». Not sure how they got three people to give them five stars.

I had them service my furnace at least five times last season when I was not home. Each time they came when promised and repaired the issue promptly. I will continue having them with their good track record and they now have my repair record.

We were faced with having to replace our old furnace after it gave up the ghost during one of the first cold spells this past October. Never having been faced with this decision before, naturally we were at best clueless as to what we needed. We did call five HVAC vendors and solicited a bid for a new system. Two said they were too busy and couldn’t help us out! Unbelievable!!! Three gave us a bid. One of these three said bad things about the other two. We threw that bid out. The other two vendors had similar bids but for radically differing quality of furnaces and consequently the costs were on both ends of the spectrum.
We decided on Burnsville Heating and Cooling not because they were the cheapest because they were not. Actually their bid was higher but Dave took the time to talk with me whenever I called with a question. He was kind and very understanding of our predicament. We needed heat and we needed it quickly! They were booked up but somehow Dave was able to squeeze us into their busy schedule. We were treated like family from start to finish. The quality of our HVAC system is second to none. Their installation was quick and efficient and done as promised.
In short if you want the best of HVAC equipment, as reported in Consumer Reports, want fast service and want to be treated with respect and in a genuine caring manner, choose Burnsville Heating and Cooling. You won’t be sorry!

The air conditioner went out on our office condo on Thursday evening of Labor Day weekend. Temperatures had been in the 90’s and I figured I would never get anyone out to fix it until the next week. I had used Burnsville Heating and Air Conditioning on work at my home in the past and gave them a call first thing Friday. They gave me an appointment time that morning. The technician was on time and very professional. He had over 30 years experience with heating and air conditioning installation and repairs. He fully explained the costs (before he proceeded). The air conditioner was 12 years old and had never been cleaned, so he cleaned the coils and added Freon (couple of pounds). It worked great when he was complete and what started out as a potential disaster (2 – 3 days before I could get it repaired) turned out to be a beautiful (although warm) day I could enjoy without worrying or wasting time of the air conditioning. As indicated, I have used Burnsville Heating and Air Conditioning at my home twice and had outstanding service. Their response this day was a real life saver.

We had to have a replacement UV lite & when the Tech, Ralph, came he checked out the furnace & our Vani system. He found the motor was out on the Vani & one of our zones. When he came back to replace those items, he found the other zone motors had went. Thank goodness he check those while he was here. He was very good at explaining to me what all was going on & even gave me his cell# incase my husband had further questions. Thanks for the GREAT customer service!