Verizon Wireless

High praise for the professional service at this Verizon store. The person who worked with me, Steve, was knowledgeable and efficient. Looks like the manager and sales force work here as a team to help customers get what they want.

My husband and I got screwed over by some inept salesperson at the new Verizon franchise location in the Redstone Plaza in Stoneham. Long story short we fell for the whole bait and switch sales tactic by the girl working there, who was more concerned with picking the right music to listen to than attending to her customers. We then turned to Verizon online services for help. Nope. They dropped the ball too. Then we found Bernadine at the Verizon store in Burlington! She couldn’t have been more helpful. She patiently listened to our dilemma, was sympathetic, and offered us a reasonable solution to our problem. She is the first sales person that I have come across in LONG time that I felt had a real concern for us. My husband I will never go to another Verizon store as long as she continues her employment at this location. She has earned my trust and my business!

I went in on a Saturday and expected to painfully wait. Not the case at all! This location is extremely efficient and so accommodating. The rep that helped me was Kevin and could not be more of a pleasure. He was informative, kept me updated as I waited and really took the time to get me acquainted with my new product.

This Verizon is ONLY open until 9pm. Unilocal and Google both said they are open until 11pm. They were rude in telling me so. I was having problems that fortunately I fixed on my own. Verizon needs to get their messaging and Web data fixed. Not a good customer experience at this location.

My phone is up for an upgrade and I’m here waiting to get serviced. The guy at the front who greeted me was very nice and took my name. He told me that it will be a while as that everyone is here to get the new iphone6
Lots of new toys to play with and free wifi

My wife went to this store today and they were rude and unhelpful.
I bought her the Galaxy 5s at the Rockingham store (great customer service) for her birthday. On her birthday she went to the Burlington mall and thought it would be easy to just have the phone activated at the store.
They sales rep was terrible. Getting a new phone should be a nice experience where the sales guy walks you through some features and makes sure you everything is working. She was there for an hour, they accused me of buying the phone in some back alley, and didnt transfer anything over from the old phone.
I would complain to the store management, but they likely dont care as there wasnt many customers there today and nobody stepped in to help. I am going to verizon corp and try to get some satisfaction. I have been a customer for nearly 20 years!

I’ve been a customer at this store for years. My customer service rep Diane Johnson has never failed me with her product knowledge understanding of all the different programs verizon offers. It’s one of the reasons I left AT@T in the first place. The Verizon products and service have helped my business grow. I’m very pleased with the job they do

Verizon has pulled all tech support from the stores — including this one where we had gone for years. You can ask for help from sales reps who will wipe your phone and then say that’s all they know how to do. Then after you’ve lost anything that wasn’t backed up, just have to call a tech line.. Has Verizon given up on customer service completely?

When I upgraded the iOS on my phone this morning, it rendered the phone unable to connect to phone service. Problematic. I rebooted it about 4 times, to no avail, chatted with a customer service rep online for half an hour, was told 4 times to dial *228 and kept explaining that the call failed because I had No PHONE SERVICE which is why I was contacting support. I humored the support rep and tried calling every time, despite previous failures. Finally I gave up and went to the Verizon Wireless store in the Burlington mall.
I was greeted promptly and told to expect a 15 minute wait. Actual wait time:40 minutes. There was a guy there who was simply picking something up who was there for over half an hour, which seemed excessive to me. Also, there’s no seating, so all of us waiting for service were forced to stand. The entire time, two smarmy employees were standing around talking to each other and doing nothing to help any of the customers in the store. Exasperating. At least try to pretend you’re interested in helping people.
When I finally got to deal with a person willing to help me, he was fantastic. Phong was polite, knowledgeable, and talked me through all my options. I ended up leaving with a new – functioning – iPhone 5c. I did lose all my contacts, but that’s on me for failing to back up regularly.
I have been a Verizon customer for over a decade and would never return to this store.

I have to congratulate this store for having hit a new low in customer service. This store has always had very unfriendly staff, but do 2 days ago I had the worse experience ever in a retail store. I bought an Apple 5S iPhone 2 days a ago at this store and the sales guy (Vey or Vay) made me feel that he was doing me a favor. His attitude got even more nasty after I refused to buy the case from him. He actually told me that I was «not smart»!? I bought the case from the Apple Store and didn’t have to deal with the nasty attitude. Back to customer service school Mr. Vey!

I went to the Verizon store today to upgrade my horrible Droid phone for the new iPhone. Below is my almost exact experience.
Rep: Can I help you?
Me: I have an upgrade due to me and I would like to get the new iPhone.
Rep: Have you considered the new Droid?
Me: No because I have a Droid and it is horrible. I have waited a year to get rid of it and I would like the new iPhone.
Rep: The new Droid is much better than the old. It has 4g and you can stream videos and Youtube faster.
Me: But I don’t use my phone for that. I use my Kindle.
Rep: What about the iPad? It is much better for videos and Internet use.
Me: I don’t want an iPad, I want and iPhone. I would like to look at the iPhones.
Rep: Droids now have gorilla glass.
Me: I don’t want a Droid. I want an iPhone.
Rep: Why? The Droid is so much better.
Me: I like the option of playing all my music from my iPod on my phone. Nice and easy.
Rep: You can play all your iTunes on your Droid.
Me: No, you cant. Many won’t play because of their format.
Rep: There is a software you can get that will help you transfer them into the right format.
Me: Or I could just get an iPhone and have no extra steps.
Rep: Well the Droid is more economical.
Me: How so?
Rep: If you go for the Droid you only pay $ 200.
Me: And the iPhone is $ 200.
Rep: But that’s with the rebate.
Me: Well how much is the rebate for the Droid?
Rep: There is no rebate. Let me show you the new Droid. I really think you will like it.
Me: But I don’t want the Droid. I want the iPhone. I watch movies on my Kindle and don’t want the Droid or the iPad. I just want the iPhone.
Rep: We have a special promotion on the iPad.
Me: I don’t want the iPad. They are crazy expensive and I have my Kindle. What are they…$ 600 right?
Rep: $ 579 with our special. Shall I show you the iPad?
Me: Goodbye. I will get my iPhone somewhere else.

I was very impressed by the service here. I went in with a busted SIM card and they did everything in their power to help me the best they could. I’ll likely be coming here for my Verizon needs from now on.

This was one of the better experiences I have had at a Verizon. The manager Wendy overheard my covo with my sales rep. Not only did they let me use the company phone to try and resolve an issue that was out of their control — Wendy went above and beyond to make sure I was satisfied. Really impressive —

If you want something done… do it yourself. I went to store because my Droid Charge stopped working while I was out of town on business. After waiting forever the sales associate tells me they can’t fix it and I need a replacement, which they can’t provide at the store but has to be mailed. I emphasized I need the phone ASAP and the rep said no problem we will overnight it to you and should arrive in two days (because the order was placed after 7PM) to my hotel. Two days later, I check and no phone… I called Verizon and again after waiting for 20mins to speak to someone they tell me that there is no tracking number for the phone. Some more waiting and being transferred over, they tell me the rep did not complete the order and now a new order has to be placed. Now Verizon said I should receive the replacement the next day but let’s see how that actually works out. In short if you go to this store make sure you get every order, tracking number documented and call Verizon later to make sure it went through.

Trying to get the blackberry storm and waited for 1hr to find out the computer system is down. Waste of time.

At least the phone service is good, even if the customer service isn’t.
My siblings upgraded their phones here and the sales guy roped them into purchasing extra stuff, like phone covers that aren’t even that great. They didn’t know better, but the bad thing is that the sales guy took the UPC codes off some of the products so we couldn’t even return them even if we didn’t want the extras.
I wish Verizon salespeople could be straightforward. Is that so much to ask for?

So I don’t expect much when I go to a store to buy a hands-​free accessory. The sales ditz tried to sell me a $ 120 bluetooth. I politely said no and that I’d prefer a wired model and told her I had a Razor phone. She gave me a choice of two and I selected one and paid. I received no «thank you» or anything. OK fine. But I do expect some competence in the employees.
I go back to the office, open it up and am about to plug it in when I realized she sold me the wrong model. I will now have the crazy eyes for the rest of the day.