Total Comfort Mechanical

Furnace company from heaven!!! Don’t go anywhere else! Replaced heat exchanger and water pump when other companies insisted on replacing full furnace. Instant price quote and ASAP service. Phoned Wendall New Year’s Eve after another furnace company let me know last minute that they could not fix the unit until the 11^th. Immediately the very morning of the first day when parts were available Wendell’s representative, Eric, showed up. Watched as he swiftly and professionally replaced the heat exchanger and water pump by himself. There was no price gouging. Charges were fair and clearly stated up front. I was impressed at the level of service and technical proficiency. Wendall came through on all promises! After having been burnt by two companies for various reasons, could not believe how good Wendall’s company was. Will never go to another furnace company.

Fantastic company from the very first call to the technician! Will use again!!! Highly recommend!

I have loved Wendall’s service in the past. This morning I called to schedule our annual maintanenace for a forced hot water furnace and I was told he doesn’t service oil furnaces anymore. I’m very disappointed to need to find someone else to do the annual maintenance. Can you suggest someone thats an associate who does service these furnace who I’d be able to trust?

We’re new to the area and when we had a complicated problem with air flow, heating, and ventilation in the house we were renting we were not sure where to turn.
Based on Unilocal reviews we had conversations with 3 HVAC contractors in the area. Wendell took the time to answer our questions and was the only one of the 3 who was able to think creatively about the problem. He came over on a Saturday, explained how all of the mechanical equipment in our house is currently working, and helped us think of several options for fixing the problem.
We were afraid it would cost $ 6000 or more to «do it properly» as Wendell put it. We told him we were renters and worried about money but needed to address the issue for health reasons. He helped us come up with a way for us to fix the problem, probably well enough for 2 years, for under $ 50. It was a completely out of the box way of using our windows and exhaust fans for ventilation instead of the ductwork, and we think it’s going to work for us. He told us about how to seal more of the cracks in the building envelope, including referring us to MassSave for free insulation improvements.
We took Wendell’s card in case we do decide to get some or all of the «proper» work done. There is no one else in the area that we would be willing to bring in to do HVAC work.
Thank you, Wendell, for being so trustworthy, even when you stand to gain nothing. You have restored some of my faith in humanity.

I was very happy with their service. Fair prices, very informative about my unit. Will have them as my regular service people from now on.

Very honest and fair rates. did the little things that makes future service call helpful. Thanks guys!

We called for help with our centers air system and got an appointment within days (we called on a Friday and they did offer us a weekend appointment for a slightly higher fee but it wasn’t urgent so we took a Monday appointment instead) The technician was on time, courteous and helped us to understand what caused our issue and how to prevent it from reoccurring. The service fee was also quite decent (even the higher fee for a weekend appointment wasn’t bad)
We will definitely be calling them again for tune-​ups and any service we need on our air conditioning. I would recommend them.

I trust this business. Their work is good, their prices are reasonable, and they come when they say they will. I recommend their maintenance plan.

Wendell was exceptionally knowledgeable & professional. He kept me in the loop with my Heating System repairs, what happened, why it happened — and was patient enough to answer all my curious questions. I really liked how CONFIDENT he is at what he does. Perception is key!
Totally recommend Total Comfort Mechanical (and Wendell DePaiva, especially) to anyone who needs repair work.
Thanks!
— Anuj
Arlington, MA

Our furnace stopped working during the Feb 2015 snowmageddon.. .
One phone call and Wendell arrived earlier than promised to diagnose the problem: blocked air intake due to snow.. . Wendell figured out that the furnace air intake was on the roof – buried between 6 feet of snow between two peaked gables!
Rather than telling me to go find someone to clear my roof and sending me a bill for a service call, Wendell got up on the roof (using his own 23′ extension ladder) and shoveled off half our roof to get the air intake unblocked!!! Problem solved.
Truly went above and beyond my expectations! Great work! Outstanding service!!!

Upon awaking on New Year’s morning to no heat and after calling several HVAC companies with no response, I finally called Total Comfort Mechanical and Wendell answered. He was actually VACATIONING IN Brazil but would call me back with a confirmation that someone would call me. Within 5 minutes the tech called to say he would be there within 20 minutes. He arrived within 15. He was able to establish what the problem was and the house was warm and toasty within no time. The technician (sorry I don’t remember his name) was from the Dominican Republic, very professional, and had all the tools needed to complete the job. I will keep this number on my speed dial! Thanks Total Comfort Mechanical!

Total Comfort was excellent to work with. We were in a pinch to get our furnace looked at in order to sell our house and Wendall (the owner of TCM) scheduled us right away, which happened to be on a Saturday. He was completely professional and made sure all our questions were answered and even wrote up a customized report for us to deliver to our prospective buyer. Unfortunately, we are moving to a town outside the range of TCM so we are hoping Wendall’s business grows so much they can start servicing our new home as well.
They totally deserve your business if you’re looking for a dependable and honest HVAC service. Great job and keep it up, Total Comfort.

Agree completely with the reviews here. I called several of the HVAC repair companies rated on this site. After leaving multiple messages with others, I browsed down the list, and gave Total Comfort a call. They answered immediately, and even better, told me on a Saturday morning that they would be there… in an HOUR! And an hour later, they pulled up my driveway! Wendell was extremely nice and very efficient. Their prices are very reasonable. I definitely recommend for your heating and cooling needs.

Our air conditioner decided to go on strike the Fourth of July weekend. We must have called 4 – 5 HVAC companies that were all booked weeks out. When my husband called Total Comfort Mechanical he said the lady he spoke to was kind and helpful. She was very sympathetic of our situation and was able to get us an appointment within 24 hours.
Jordan arrived at our home, in Lincoln when we were told he would be there. He was professional and friendly. He figured out the problem and had our air conditioner working again within an hour! He also had all the tools and replacement parts that he needed available in his truck.
Our air conditioner is 20 years old. When we asked him how it looked, he said it was in great shape. I realize he could have easily said that it is time to buy a new one.
Total Comfort Mechanical is honest, knowledgeable and competent. We will be using this company again.

Jordan did a fantastic job. I’ve had several hvac companies come in the last ten years and he is the first one to discover the fan blades were installed backwards. Stayed much longer than necessary to get everything working, and did an absolutely professional job. He had all the right equipment and clearly knew what he was doing. I recommend these guys without any hesitation, and Jordan deserves a raise as far as I’m concerned.

Wendell is the contractor other HVAC companies should aspire to be like! We called Total Comfort Mechanical because the HVAC design in our home was not efficient or effective. We wanted a complete 2^nd heating/​cooling system in our attic to control the temperature of the top 2 floors, and a redirect of the original system to control the basement & 1^st floor. This was a complex job, as many informed us, and Wendell was one of 3 vendors we quoted. His pricing was comparable to the others, but his level of professionalism and expertise was far beyond them.
Wendell showed us how we could improve the efficiency of our original system, increase the quality of air flow throughout the house, and receive rebates to help pay for it! He consistently communicated throughout the job, was punctual, and always concerned about our comfort and satisfaction. He worked into the evenings, Saturdays, Sundays, and even Memorial Day weekend so he could get the job done for us before the hottest weather hit. Besides the skill and hard work, Wendell and his crew were consistently respectful, trustworthy, and unobtrusive.
At the end of the job, Wendell delivered the completed rebate paperwork and took the time to instruct us on what we needed to do with it. We now have a quieter, much more comfortable and efficient system, as well as a ‘go-​to’ HVAC professional to maintain and service it, when needed. We would highly recommend Wendell for any HVAC job!

Wendell and his team installed a two-​zone central air system, including ductwork for us in our 54yr old Burlington home. He was really knowledgeable about air systems and answered all our questions. We chose him after getting quotes from at least three other HVAC contractors. We thought he offered the best combination of reasonable pricing and knowledge/​experience. The system he installed is running nicely and is very quiet. We would definitely recommend him!