Tech Help Boston

I had originally gone here to have a sidekick unlocked after a tmobile store recommended them. Not only do they unlock cell phones but they also repair them too. I sent my friend over with a broken blackberry trackball and she couldn’t be more pleased. They have a great selection of unlocked european phones as well as a lot of hard to find accessories and bluetooth headsets. Highly recommended if you need your cell phone fixed or want to buy a new one. :-)

Terrible service. Came to them with a working laptop with a fan that is overworking. Tested it, and said the problem is in the motherboard. Got the computer back in a broken condition!!! The guys said they didn’t do anything bad to it, but now I’m stuck with a broken laptop. Tried to get them to help me with transferring the data from the broken computer. Tried to charge me an additional 150 $!!! This is the very definition of bad business. Be aware!

I give Geek Housecalls an excellent rating! Bill Nickerson is the best; kind, understanding, and patient.

Gave them a call after my Windows laptop was stuck on the «blue screen of death». Geek Housecalls repeated diagnostics that I told them I had already performed. After 2 – 3 hours, they accomplished nothing, and charged me around 300 dollars.

i really do love these geeks. recently ordered a hard drive to replace the dying one on my macbook pro — it was an older MBP so required some assorted work that i didn’t want to try myself (moving ribbons, etc)…knowing that it wasn’t rocket science to assess, they waived the standard assessment fee to keep the cost down *and* at no additional charge they reseated the memory to fix a problem and ran the entire OS installation and OS update (which is a serious time suck)…delivered back good as new, and within 24 hours of dropping it off! also used years ago for some disaster recovery on a crashed laptop and they were awesome and saved some seriously important docs for me… always the first place i call when technical challenges or issues elude me…

For the past two years, I have used one of the Geek Housecall technicians, Charlie, and he has been wonderful.
He solved an Outlook problem I’d had that no one else could fix. He caught a dying hard drive before it crashed on me, saving me a lot of heartache and allowing me to stretch out the life of my laptop. When I just bought a new computer, he helped me set it up with all my professional software, and he helped me figure out a crashing problem that was due to incompatible equipment. Once he fixes the problem I have, he also tunes up the computer in various ways to make it work that much better.
I depend on him completely and truly appreciate that he does this difficult work. Their fees are not low, but for me, it’s been worth it.

So I tried to use them again. I may be a masochist.
The was a disconnect from the jump. The services I needed was as follows:
Install a CPU fan (I needed a part for it to connect, the fan was a $ 15 fan from Microcenter).
Finish connecting the wires to the motherboard.
Set up a RAID 5 (so the hard drives back each other up)
Install Windows 7
I call back in the day before the visit and ask for an email address so I can send the list to the «geek» directly so I don’t run into the same issue as last time where they «don’t do X».
I am told that this may take several visists because though they always have standard CPU parts they don’t have what I need. Okay, just any CPU fan then. They don’t carry CPU fans at all. Really?
This goes to a supervisor who says this isn’t what dispatch wrote down because they aren’t into tech (hmmm, maybe you should have them trained then).
I then get told that I am looking for a lot of advanced things. Really?
I get a call at the end of the day saying that they have talked to the geek and got the cpu fan (Again, the fan at microcenter was $ 15.) the supervisor says the fan (exact same fan) will be OVER twice the amount.
That’s my experience. Negative. If this can warn you away from this company good (you are welcome). If this inspires the company to do better, even better. I always prefer small company to big box. Even more so I prefer competency and customer service to mediocrity and pride.
Good luck,.