Safelite AutoGlass

I chose one star because that’s the lowest I can give. First, I spoke with someone at the National office to make my original appointment for a windshield replacement, telling him that I had been told there were special parts needed, and he assured me that my car/​convertible was one they could replace by sending out someone to my house. I then got a call before the scheduled appointment from Burlington Safelite telling me that I would need to bring the car in because they couldn’t do it on site, so he made me an appointment. I went in, a few days later than originally set and a guy came out to look at the car and said, «Yeah, we can’t do that without ordering parts.» (As I had originally told them) Then he just looked at me. I told him that we had talked to Louis Auto Glass a year or so ago and that they said they could order parts. He did not offer to order the parts he just told me I should go to Louis. So I went to Luis Auto Glass and was very happy with the outcome. No run around, and they really knew what they were doing. I got an appointment, they ordered the parts, worked around my schedule and then took less than 2 hours to replace the windshield. Won’t be trying safelite again

Love these folks. I’ve dealt with them 3 different times now and every time they are professional, courteous, and helpful. Ran into an issue once where the tech brought the wrong windshield (and we are an hour away – ouch), but he came back the next day with the right one. The only draw back is their 5-​hour appointment windows.

I was a little disappointed. I took my car there because my insurance recommended them for windshield replacement.
I arrived 10 minutes before my appointment, was greeted abruptly by an employee who mumbled, and never stopped moving. I soon figured out that he was the only one there, and he was a busy man!
It took 90 minutes to replace my glass. Now the days later, I’m finding brown glass all over the car. The is also glad stuck by the door where my vacuum can’t reach. .So, I’m again disappointed.

Fast, Easy, and Affordable. Got an appointment the next day after calling, technician arrived a little early (with permission first), got done quick and did a great job. Love not having a cracked windshield!

Great value/​pricing friendly efficient staff reasonable quality work. Not perfect had to come back, but no hassle follow up. As glass goes this is as good as it gets I guess?

Awesome service!!! John was amazing and very friendly. Beautiful price and the technician is coming right to my home. No stress or worries on my end at all. Would definitely come here again.

I’ve used Safelite in the past in other states & have always been very satisfied. This location has proven to be equally professional. Other than needing to update their Unilocal address (see tips) everyone was courteous & professional.
This job was covered by my insurance so am unable to address cost, but whatever Safelite does it is warrantied, regardless if it’s an insurance claim or out of pocket cost. As for customer service this shop provided complimentary WiFi, Keurig coffee, soda, water & snacks in the waiting area. My only complaint — dress warm if waiting here in the dead of winter… It’s very cold in the lobby!

I had Safelite come to replace my cracked windshield today. Not only did I receive a friendly email first thing this morning letting me know who my service technician would be, but I received a phone call from him letting me know when he would arrive at my place of work to do the replacement. He was right on time and had the process completed in 45 minutes. He cleaned all of my windows and left a few car care items on my passenger seat as gifts. I really value the service they offer in coming to your home or work so that you can get it done anywhere that is most convenient for you, at no extra charge. Great service and attention to detail! Thanks Safelite!

Great price, great service. My suburban was leaking like crazy. They found that the shop in Bellingham hadn’t used sealant all the way around!!! WTFlip?! They took extra time to remove rust and get a good seal. Lowest price I’ve seen in years on a huge Suburban windshield [not my first replacement in the 17 years I’ve had it]. I would use them again, and I’m glad that I drove from Bellingham after my experience with two Bham auto glass shops!

Safelite repair, safelite replace… yes, if you have to think about going here, the song WILL get stuck in your head.
Had an appointment from our insurance company at 8:30am. We were pressed for time since we were driving up from California and had to catch the Anacortes ferry. They started working on our car immediately and it was done in less than an hour.
The guys that work there were really nice and knowledgeable. Explaned the process and Safelite’s warranty. I highly recommend this Safelite location.