Noyes Automotive & Tire

Great service! These guys saved us when a brand new tire went flat right before a road trip. Super friendly and they fixed the tire in no time.

I brought my car in for a basic Vermont inspection. Given that the car is fairly new, I anticipated a quick and problem-​free experience. While booking my appointment, I was told that the earlier I drop the car off, the earlier I would get it back. I dropped the car off at 7:45AM and did not hear from them all day. Around 5:30PM I called to see what was taking so long, and was informed that my car was next in line. Twenty minutes later they called back to tell me my car failed for having tinted windows on the driver and passenger doors. To be clear, my one-​star review has nothing to do with the fact that they failed my vehicle. Tints on the front windows are illegal in VT, and Noyes was doing their job by failing me. However, I was charged full price for the inspection, and I am doubtful that the vehicle actually received a full inspection in the 20-​minute time frame between when I called them and when they informed me of the failure. They likely looked at the car, saw the tints, and that was that; their workday was nearing its end and they couldn’t be bothered. Additionally, my car sat in front of their shop from 7:45AM until 5:30PM in all its tinted glory. I think Noyes should have seen the tints and notified me that it was going to fail prior to the inspection so I could save my $ 35.

Let me start off by saying I have had a horrible experience with Automotive services in Burlington, mainly, Oil N Go. I am constantly overcharged for services I don’t need or objectified by staff. I tried Noyes because it was conveniently next to my work place and I was fed up with Oil N Go. I am so glad I did. I just needed a basic oil change. They were able to get me in right away and the people who checked me in were extremely kind. I left my car with them and went to work. When I received a phone call from them, I was waiting for them to tell me that I had to spend hundreds of dollars on something I didn’t need but that never happened. They informed me my license plate bulb was out, gave me some recommendations but said they weren’t vital and asked if I wanted to get my car inspection out of the way as well. The person on the phone was not condescending and was extremely transparent, knowledgeable and friendly. I received an oil change, a car inspection and a bulb replacement for around the same price Oil N Go charges me for just an Oil Change alone. I have never been so happy or satisfied with an automotive service!

I give Noyes two stars as the customer service is great, and for the convenience if you live in Burlington. Everyone I have dealt with there has been very friendly, happily shuttling me to and from work. However, I am not sure what is going on in the actual service department, but something is lacking. The first straw was when my right lower ball joint was replaced and became faulty several months later — the part was defective, and I did not have to pay for that, but had to pay for the service again. The second straw was the second defective lower ball joint put in my car — at this point they replaced it for me free of charge, though I paid additional to get a better quality part that was subaru specific. However, at that point I decided I would never take my car back to Noye’s for anything beyond the basics (oil change, tires, etc.) Anything more serious, I head to my subaru specialist (Six Star Motor in Colchester — well worth the inconvenience of driving there). Third straw, went for an oil change, then I proceeded to drive around town, drive to Massachusetts. Noticing a burnt oil smell about a week after this oil change, I popped my hood to find that the cap was left off when the oil was changed. That was the final straw, I concluded to never ever return to this place. As I mentioned the customer service is excellent, I did not want to leave a negative review, and opted rather to just take my busines elsewhere and carry on with my life but Noyes’ terrible service continues to haunt me. I went to my mechanic last week for an oil change, and was informed that both of my left tires were put on backwards by Noyes. I don’t even trust this place enough to bring my car back for them to fix this. I mean, I had a few succesful oil changes here, state inspection, maybe they did a good job with my my previous tire replacement. But as someone who is not an expert on cars, I need a mechanic I can trust to do good quality work on my car, but unfortunately this is not the place.

Just had 4 snow tires installed on my son’s car. I was pleased with the service and quick turn around given that a big snow storm is on the way and they had to serve many customers. Will be back to get all season tires in the spring. Next time I’ll remember to check for coupons ahead of time.

I went here for an oil change and because of the high Unilocal reviews. I made an appointment in advance and was promptly taken care of. The person who checked me in and out was so helpful and explained everything to me in a very patient way (I don’t speak car) and was so friendly. I will continue to use Noyes Automotive in the future.

Got an alignment and oil change (brought my own stuff for that) 5 months ago through a coupon deal for some $$$ off on labor through Unilocal.
Alignment was very good (’13 4×4 F-​150), no complaints.

Beyond expectations. Helped me when needed on the spot when my rental car front tire came with minutes of blowing out! Noyes got me back on the road in short order. ALL PERSONNEL AT NOYES COURTEOUS AND PROFESSIONAL. Thanks, guys, and if I lived in Burlington,
(I am from Atlanta, Ga.), I would use Noyes on a REGULAR BASIS and RECOMMEND
TO ALL!
Al Brown
Peachtree City, Georgia

Exceeded my expectations on many levels.
Needed to my tire balance checked while visiting Burlington from my home in CT.
The service writer, Bruce, was both helpful and friendly.
The technician, Nick, was very competent. He thoroughly check the car out and explained the probable causes of the problem. He also took the time to road test the car before and after the repair.
Charges for the work performed were fair and reasonable.
Highest recommendation.

Fast friendly service — what more do you want. When I’ve had a car issue that needed to be dealt with asap, Noyes has always been able to squeeze me in that day or the next. And, I appreciate it. Loyal customer for life here.

This is now the 4^th auto shop i’ve reviewed in VT. Needing to get your tires changed out every year is pretty tedious. So the place I usually go was closed for vacation and my alternative wasn’t open during the hours I would be available.
So here I was back on Unilocal… Anyways, I think I made a good choice.
Again, I’m a big fan of family owned shops. So this was a natural choice along with the good reviews. While driving up, I was a little surprised. It definitely didn’t look or have the feel of a small auto business (tacky carpet, small office, etc). It looked a lot more along the lines of a MIDAS.
But none the less, Bruce (who I swear I’ve seen on American Chopper) was friendly, professional, and just a great guy to interact with.
I dropped my car off at 8:30am and picked it up at 3:30pm. All I had done was a swap out of my winter tires. The cost was about what you see at any other shop, except they have $ 10 off coupons which made it a great deal.
In addition to swapping out my tires, they offered suggestions on some possible repairs (leak in the rear differential cover) and spoke with suppliers on my behave to get an estimate on parts availability and cost etc. But weren’t overly pushy about having them repair it, which was nice.
To sum it up: The employees are nice and they’re able to swap out tires at a good price. That’s all I can really say. Make sure you make an appointment.

My car had a screw in the tire and needed to be fixed. I got a call after dropping off the car that the tire was not repairable and I needed to buy new tires for my all wheel drive car so they told me i needed 4 new tires as well as about $ 2,000 of other repairs needed on the car. After declining everything they wanted to offer they said they could sell me 2 used tires instead of 4 new tires. Still i declined.
After leaving Noyes I took the car to E&E Tire who repaired the tire for $ 25(Noyes was going to charge $ 49). There seems to be no problem with the tire that E&E fixed and Noyes said could not be fixed after a few days.
I wont bring a car back to Noyes for any tire work (probably any work at all).

A-​OK
These nice folks got me the tires I needed at the price I wanted.
The major tire shop I typically do business with couldn’t get them, and Noyes came through big time. I drove about an hour to buy from a local, family owned business instead of online.
November is obviously the busiest time of year for a VT tire shop, and these folks were incredibly busy but still friendly polite and helpful.
The Unilocal deal saved me $ 25 every little bit counts.
Thanks Noyes
I didn’t give more stars because they put me on hold for awhile both times I called which isn’t that big of a deal, but their «on hold» repeating message is absolutely HORRENDOUS. I mean its just terrible to have to listen to that BS for 10 full minutes. Put some music on there or just take my number and call me back when you can. Don’t let them put you on hold!!! I’m sure it wouldn’t be such a big deal if it wasn’t peak snow tire season.

Called to get a quote on snows for a new car I am getting next week. The guy I talked to was beyond rude. I am buying a brand new car (yay!) so I am just doing research. I called and the conversation was basically like this:
«I wanted to get a quote on new snow tires»
«Do you know the size?»
«No, but I can tell you make»
«I need to know the size, it should start with some numbers like 235…»
«I understand that, but I am buying a new car, I can tell you the model will that work»
«I need to know the size of the tire»
«It is the stock tires can’t you look it up?»
This is the kicker…
«I need to know the size… I don’t want to make this easy for you»
WOW really? I thought buying snow tires was the best activity of the fall! I am glad you don’t want to make this easy! I am happy to spend the $ 600+ that snow tires cost somewhere else because all the other places I called for a quote were happy to look up my new car model and give me a quote.
If you expect customer service. This is a great place to go!