Nordstrom

Just went to the store in Natick today. I now know that the one in Burlington is superior. I am a huge fan of there selection I believe both stores have great customer service. But I do believe the selection is fantastic at the Burlington location. I have always loved Nordstrom and look forward to going to the store again soon.

I was vambuzzled by the sales associate in the fine fragrance dept. She convinced me that if I open a Nordstrom card on ¹²⁄₁₆ and use it on my purchase, I would receive $ 40 off my purchase and triple points. I have plenty of cards, but for $ 40, ok.
I was approved for the credit card, she rang up the sale and NOTHING was taken off! Then she said I would receive a $ 40 note in the mail. I could buy a gift card and then apply it to my credit card.
She LIED again. I got screwed.
I got double points instead of triple points and $ 20 off a purchase.
If I cancel this credit card now, it will affect my credit rating.
SHAME ON NORDSTROMS!!!

Brides beware. My entire wedding party tried on dresses at the Burlington location and purchased pricey Donna Morgan dresses through the Nordstrom website. One bridesmaid received a filthy, damaged dress that we didn’t notice until it was time to get it hemmed (2 weeks before the wedding!). My bridesmaid had to return the dress and buy a new one with no discount or complimentary hemming offered.
I spoke to customer service and they had zero help or sympathy for me. In fact the person I spoke to said «it was fortunate that we were able to send a new dress to your bridesmaid in such short notice.» Oh thanks. So disappointed in the customer service and low quality dress we received. Make sure your bridesmaids watch out for defunct dresses ordered through the Nordtrom website. Probably best to order through the designer’s page and skip Nordstrom.

THE BEST SERVICE I have ever experienced. I bought 2 ray bans from here and one of them fell apart after a year. Came back to this store with no receipt, just box and glasses the employee tried to fix it but when he coudnt he just replaced the pair.
The store is super nice and clean and the displays are amazing, there woman frangrance selection is the largest one I have seen.
They carry Tumi bags, American SHINOLA watches which are hard to find. Whatelse can you ask for?

Really disappointed in the service here. For a store that was «revolutionizing» customer service a few years back, it sure has fallen a long way. Yeah sure the clothing is lovely and high quality… but you can find that in other stores. It’s not worth the snobbish, «I couldn’t be bothered», few and far between, staff. I guess its all about the commission now, and if you aren’t planning to drop $ 1000 right then and there, you’re on your own.

Updating my previous review of styles at Nordstrom Burlington. Better this time. The stylest took time with me and helped me pick out items. It worked very well and she worked with my schedule this time. Much better than previous.

My daughter loves shopping, and shopping at Nordstrom is one shop we agree on. Nordstrom in the east coast are not as big as the west coast ones, but this one at the Burlington mall is pretty good size. It has top shop with lots of good selections and it’s kept clean.

After today, I honestly don’t think I’ll ever shop at this store again. I felt like I was being treated like a criminal.
First as I’m trying on jeans in the fitting room, alarms were going off and my associate helping me came knocking on the door. I was so embarrassed thinking others were thinking I was trying to steal these jeans. Are all the security tags on jeans this sensitive?! I barely put my leg in the jeans and the alarm went off. She kindly took the alarm off of the jeans and gave them back so I can try them on. After I settled for the jeans, I told her I was going to purchase them downstairs because my fiancé had clothes waiting for him and we wanted to do one transaction. She gave me her card and number to give to the cashier downstairs, which I did.
Meanwhile, we were looking for jeans for him before checking out and it seemed like after the alarm situation with my jeans, we started being stalked by some worker, I’m assuming he was security? He made an awful attempt to «look busy», pretending he was folding jeans when all he was doing was eyeballing us the whole time and shuffling the jeans around. The guy didn’t even blink, just locked his eyes on us and didn’t look away… Literally 2 feet away. At that point I had enough and told my fiancé to forget it, and to look for jeans elsewhere, and as we were walking to the register this guy followed us all the way there, practically breathing down our necks.
Once we got to the register he paced back and forth all the while never taking his eyes off of us. Was he expecting us to rob the register at this point?! We spent a good deal of money at your store, but we could have spent a lot more if we didn’t feel so uncomfortable being stalked throughout the store. I couldn’t wait to get out of there!
You might want to reconsider the protocol of your security team. Maybe teach them to be less obvious. Stand at a comfortable distance to allow shoppers to shop comfortably. I understand that theft occurs. I worked in retail when I was younger. But this is just ridiculous. I’ve never felt so uncomfortable in a store in my life.

always make you feel comfortable in here. there kids selection is the best

Insanely early start of the holiday season! But I must admit, the selection of quality shoes is remarkable. The sales staff was very helpful and efficient. I was in a rush got get gifts for five friends and family. Got it done in about an hour. No where else is this possible.

I think this one might be my favorite Nordstrom store yet!
I think the world of the Nordstrom shoe department in general, but last night I was helped by a very patient, thoughtful gentleman and snagged two pairs of Enzo Angiolini patent peeptoe pumps for less than the price of one (surprise! they were on sale!) AND received both a paper receipt and e-​receipt. (Same happened when I got a Kate Spade iPhone case during their semi-​annual sale.) I mention this last point because I love having copies of all sorts of important (and sometimes unimportant) documents.
And the last time I asked for an e-​receipt from the Natick Nordstrom, I received… nothing. I opted for an e-​receipt vs a paper receipt because I was so dazzled by the mobile checkout «magic» when I was (where else?) checking out in the women’s shoe department, that I said «YES» to email, and no to paper. Yay for high-​tech! But now I have no paper receipt and no e-​receipt for a pair of Sperrys that I’ve been hemming and hawing over whether I should return or not. That’s not cool!
But this Burlington one has never let me down in terms of customer service and ensuring I have my receipts so I can come back and return my things whenever I want/​need to. :-)
Thanks, guys (and gals)… you make shopping fun and easy! (Maybe a little too easy… dang it!)

I would expect nothing less than 5-​star customer service from any Nordstrom. So the bottom line is whether or not you like the deals you get on the merchandise you purchase here. There’s a lot of stuff here I will not buy, because it’s either more than I really want to spend, or it’s targeted for guys half my age. But I’ve gotten some pretty good deals on sale items here. So for that, I’m willing to spend some time looking around, and typically, when I’ve found something I’ve liked, it has been worth it.
But quite frankly, I’m just as likely — maybe more likely — to deal with the traffic and drive the half-​mile or so down Middlesex Turnpike to the Nordstrom Rack. You do sacrifice a little bit of customer service, and a lot of sanity, looking around here. But when you take both of these into account, it’s not bad.

I prefer the Burlington location more than the Natick as the customer service is much better and its closer to home. Handbags, clothing, shoes and jewelry — customer service is outstanding.
I could walk into each department of the store and be happy with all my purchases and customer service EXCEPT for one area. cosmetics and fragrances.
For Fragrances /​Cosmetics: ONE STAR.
Oh hey, sales associate that I wont mention your name at Laura Mercier, you were nice and friendly to doing my phone in order but when I got to store you were so rude. Were you expecting someone else? I’m still that same person you spoke to over the phone. I wanted to try one lipstick real quick you just tossed me the alcohol said «Here, spray and try it on. I’ll be back I’m going on break.» REALLY? I only wanted to try on one lipstick and pick up my phoned in order, but don’t even give me my items before leaving me.
The girls at the Jo Malone counter are not nice at all, I’d rather go to Bloomingdales where the customer service is horrendous at times but at least nice enough to offer to just ring up my sale without trying to think that I’m just there to mix up scents for fun.

Ive been to every Nordstroms in Massachusetts and Texas, and this I believe is as good as it gets between the two.
Burlington has a great staff that is very accommodating and although they work on commission I don’t feel they push product on me. The staff is a bit older than Natick, especially in accessories and handbags. The cosmetics staff is great, especially the Este counter. The Este staff helped me pick up all my mothers cosmetics for her both at Este and Chanel and was great with offering me boxes, ribbon, etc. They made things as easy as it gets (it also helped that I wrote down all her shades.)
The Tapas place upstairs is nice for a change, good for groups and just a quick bite alone.
Overall I haven’t had a bad experience yet and will return back soon! Parking is tough especially due to the busy traffic lights around that area due to the highway. I tend to visit early in the morning as the store opens or late after work Monday — Thursday to get a decent spot yet its always nice to walk the mall!

I may be venturing into TMI territory here, but you know whatever…
The intimates department at Nordstrom’s is one of the only places that I can shop for bras without ending up in tears. The department staff here are helpful, knowledgeable and patient without putting on the high sales pressure while they work with you in their own fitting room separate from the rest of the women’s departments.
I thank the goddesses for this place every time my top drawer needs a little attention.
I do wish they were a little bigger, and had more of a selection.

This Nordstrom saved my husband’s butt.
My husband goes to Waltham frequently for business. This particular time not only was he going to be in the office for a week, he was making a presentation to the CEO and other senior executives who were flying in from Europe for the presentation early the next morning. The stupid airline lost his luggage and all of his business attire for 48 hours!
By the time my husband arrived at this Nordstrom It was 8:45pm. The store closes at 9:30pm. Since my husband is rather fashion impaired, using the website and my husband’s cell phone I was able to talk to the salesman and tell him what trousers, dress shirts and ties would probably work the best. The salesman was able to gather everything, call the tailor in for immediate alterations and have everything neatly pressed and hanging in a garment bag before the store closed 45 minutes later!
Not too many stores would provide that kind of service. I have always loved Nordstrom and this experience only made me love them more.

As far as the store and the products, I would have to say that this department store is one of the best.
I have to discuss my experiences at this store. The sales people are aggressive and borderline rude! I have spent thousands of dollars in this store over the years!
The last time I went in to buy a gift for a friend and a shirt for myself and the saleswoman in the men’s department asked me three times if I needed help. I replied politely that I did not need any help but I would definitely ask if I did. She literally followed me around to the point I looked over my shoulder and she had snuck up right behind me!!!
Nordstrom Management: This behavior is unprofessional and also just creepy. It is OK for salespeople to be aggressive but let’s not cross the line and make client’s uncomfortable to make purchases. I have discussed this problem with numerous people who shop there and all agree. In this economy, we all must cater to the client and do a better job!

I think I need to come to terms with the fact that I just can’t afford to shop here unless there’s a big fat sale. However, sometimes you need that «special something» that you really can’t seem to find at any of the cheaper alternatives.
Thankfully, their return policy is gracious and their selection is vast. Sure you’ll be paying a handsome price, but even a savvy shopper can find ways to save and bargains.

Very nice! Good layout, really nice staff, decent prices.

This review is really only about men’s premium denim, tailoring service, and the sales people («personal shoppers»).
Prior to Nordstrom, I ordered all of my premium denim online, which is dangerous as sizing seems to rarely be consistent (but there are better deals). My last 2 pairs (1 Seven and 1 Citizens) came from Nordstrom, which was great because I got to try on multiple brands and styles before making a purchase. I can’t comment on the price, as everything was MSRP, but the tailoring service was fantastic both times (cost $ 22 to keep the original hem — which is slightly below average, in my experience).
The selection is decent — lots of True Religion (my personal favorite), Diesel, Rock & Republic, and Rock Revival. Too much Rock Revival, in my opinion. No Nudie jeans and they haven’t had any Seven A-​Pockets for guys in store (they have them online, though). Their selection of Citizens is very limited at this location, as well.
The clearance rack is a friggin tease. I have yet to find anything good in normal men’s sizes (32 – 36). You’ll find stuff at 50% off, but only in really massive waist sizes.
The service has been more hits than misses. I only had one really bad sales experience that matched up to Thavy’s review: I went to pick up a pair of jeans that had been tailored, and the sales person actually had the nerve to ask me if I was sure I purchased them at Nordstrom’s because he couldn’t find them. This was after he gave me a smart-​ass grin and a sarcastic, «Uh, can I help you?» He ultimately handed me off to a sales person in the «Rail» section because he only dealt with brands in the «Sportswear» section (both sections are next to each other).
Other than that, everyone has been wicked nice and helpful. I’m looking forward to treating myself to another pair in the next couple months!