Lucky Brand Jeans

I don’t usually review mall stores, but today’s experience at Lucky Jeans was so great I just have to.
Wifey and I wandered in, hoping but not expecting to find a pair of jeans in a quick and painless manner (this nearly never happens). Kelly gave wifey the once over, listened to what she didn’t want, and pulled out the perfect pair of jeans. Wifey put the jeans on and looked and felt amazing. This has NEVER happened before. Ever. Thank you Kelly!

D– for customer service.
I’ve worked in retail for long enough to know how customers don’t want to be treated. I had to return a couple of pairs of jeans that I purchased online, that turned out to be not what I thought they were.
Associate tried to «convert» my return into an exchange. Sure, I don’t blame her. A for the valiant effort to make money for the business. So, I obliged in trying on another style of jeans they sell. She escorted me into the dressing room, and gave a brief detail of what each style was made of. With just a minute after closing the drapes and one leg through the pants, I was prompted by the associate, «How’s it going in there?»
«Give me a god damn minute!», I wished to to have retorted. Instead, I just buffered an, «uhh, okay.»
Tried the first pair on and thought to myself, «what is up with the crappy, thin denim material?» I might as just wear plastic wrap. And, they expect for these jeans to last forever? I know for a fact that they’ll just melt by washing them with cool-​warm water. No, I refuse to buy $ 100 jeans and feeling buyer’s remorse. I’ll know when the time is right.
By the time I went to return the jeans I bought, the store manager, Kelly, just had a non-​verbal, sour, wtf-​constipated look on her face throughout the entire transaction. By the time, I signed here, here, and here, she shoved the box that the jeans came in back my way. Again, Working in retail before, I would have gladly taken the box to recycle for the customer’s convenience.
But, here’s a cure for the curious — Are Lucky Brand Jeans really made in The United States? Answer is: NO!
In the time fitting room session, I checked the tag and it clearly said, «MADE IN MEXICO». So, again… Why am I buying $ 100 that isn’t even made domestically?
I know that these are designer jeans, and it would be «dumb» of me if I didn’t buy them. If these jeans were truly meant to last forever, then I’ll buy them second hand at a consignment shop at a reasonable price. I wasn’t a fan of the pushy sales, or the silent treatment-​turned-​phony happy face. Maybe at another store, I’ll find customer appreciation.

So the last pair I bought here didn’t even last a year. And I don’t mean I’m a fat bastard that couldn’t fit into them any longer: I mean they wore a hole in the lower thigh. And since holes in your jeans are so very 1989, I had to get a new pair.
Even though I know they let me down, I STILL went back and paid the crazy prices for a new pair. I still love those damn jeans. From the «lucky you /​lucky me» zipper to the super-​soft feel of the denim, I just love these stupid jeans.

December 08
Update— Lucky no longer has a no questions asked policy. I recently brought in a failing pair (the belt loop pulled off for no apparent reason) and I was told they could give me only the current sale price (½ off) unless I had a receipt. Since I am not in the habit of keeping receipts for all items purchased more than a few weeks prior I was disapointed that there was nothing else they would do for me. A big thumbs down— which is too bad — I had been so enthusiastic about Lucky before. Buyer beware– they don’t play like they used to! :(
March 08
These jeans fit me just right so I was disapointed when my «classic riders» began to rip from wear. I arrived at lucky and asked for assistance to replace my well loved and worn pair. I pulled the dungarees from my purse to make sure that I could replace the same style and size. On seeing my jeans the store manager, Melissa, said, «This isn’t right. You’ve only had these jeans a year, they shouldn’t have worn out like this. I’ll replace them. We guarantee our denim.» A year! That’s right. I had been wearing and loving these jeans since Christmas of ’06 and she replaced them with a brand new pair. Now that’s why I shop at LUCKY!

I’m not one to usually shop for a brand. And of all places I usually scoff at Lucky’s because they are way over priced. But as a lil baby’s attention is grabbed by bright and sparkley… well mine was as well, to a cool t-​shirt in the store window.
I knew it too, looking at it, I was suckered into a store by a T-​shirt that all the headless manequins were wearing. It said «I heart Sale» on the front and «It only happens Twice a Year» on back. Oh how I’d love to wear that — yes I said it outloud to myself. So I drag myself in, knowing it’s so wrong. Browse and notice the sales staff is very friendly. (Note to self as I need a 99^th review to write today so I can do my 100^th). The product was cool, just not my steeze… what, wait a minue, what’s that T-​shirt with the smiley face and says camper? Oh very whitty Happy camper. Hahaha! Picked and ran to the register cause that was about it.
The manager on duty was really cool, started chatting me up. Turns out a few people I work with shop there. Ahem… ok, now I know why I don’t come here toooo often. She was pretty cool, so I try to ask for some shwag. Nah can’t do it. We chat some more, she rings me up, I give her my contact information… just incase she ever see’s an opportunity of interest at my office. Bam! Deal is sealed, wait a minute I’m gonna grab you one of those Tees! Effin’ Yeah!
So I leave with a big ass smile on my face ’cause now I can wear this tee. People will either think it’s as cool as sliced bread, or I’m a total dickwad. Whatever! I love it!
This story isn’t done yet, so I leave to go next store to Walden, when I’m heading back she comes out and let’s me know she has a few more pieces of shwag. Are you serious? That is so nice. So I go back in and grab the shwag.
So I guess my whole point in this dragged out story, is the sales staff was really cool. And if you’ve spent any time in Burlington Mall you’d know what I mean. Usually you get the brush of, I’m gonna try to act like I’m as pretentious as the store I work — even though I probably live next door to ya. POSER!!! So for the sole fact alone that the people in this store, including the manager are real people, I thought they deserved a shout out. Thanks for giving me a really nice shopping experience, and ofcourse the shwag! Cannot forget the shwag!