Lids

The employees here are extremely nice and professional, everyone besides the manager Sean. I’ve shopped here a few times for my boyfriend, but the other day I stopped by to pick out a Red Sox hat.
I tried a few on, but decided to go with one I liked the best. I proceeded to check out. Sean, the manager, had checked me out. He made no eye contact or even smiled. It seemed like he didn’t even want to be there. I’ve seen him there before when I’ve mad previous purchases but I never knew he was a manager. It was surprising to me. Managers are usually happy with customers and make you feel really welcoming.
The very next day I had found a hat that I liked better, so I decided to return the one I bought. I wore it for a couple of hours but that’s about it. I walk into Lids in Burlington Mall to return it. Sean looks at my bag and rolls his eyes and looks up in the air. A couple was walking towards the cash wrap too, but I was ahead of them and Sean took them before me. After the couple had left, I put my bag on the counter and said «I’d like to return this hat that I bought yesterday.» Sean takes it out of the bag and inspects it like it was bought years ago. He told me that he can’t return it before it has make up on. Yes, it had make up on it but you could barely see it. As far as I’m concerned, as long as whatever you buy is within the return policy, you can return it. It was a 30 day return policy. I went back the very next day.
I knew the moment I walked in Sean did not want to return it for me because it would mess up their sales for the day. It was an $ 18 hat.
I had a friend of mine call this location ask for the general managers name and Sean answered the phone and told my friend that it’s him. My friend then asked for the district managers name and Sean refused to give that out and contact information. Sean proceeded to solve the issue on his own. My friend then asked for a customer concerns number and Sean gave us a 1 – 888 number then hung up right after he had given it. Not to mention the number he gave us wasn’t even a working number.
I’ve worked in retail for 9 years. And this guy is a general manager? Whoever hired him should be ashamed.
I had to go to the Lids in Saugus and the nice employee returned my hat no problem!
My advice to hire a new manager because Sean sucks. I will never come back and will tell every single person I know.