Kirkland & Shaw Inc Plumbg

rude unfriendly and way too expensive

Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $ 600! We passed, went to Home Depot, but the same part for $ 25. Then they sent as a bill for $ 118! They claimed they gave free estimates– for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again!

Simple job to change out a couple of washer /​dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house.

The person who came to our house was very irritable and unpleasant. He seemed irked at having to interact with me and do the job I called about (my toilet was not flushing properly). He fixed the problem but the hour was not up yet, so I asked if he could additionally fix a leaking bathroom sink. He grunted, went in to the bathroom, knocked things around very loudly as though angry and came out saying it was fixed. I payed him and he left. I was relieved to have him out of my house! Not surprisingly, when I went in the the bathroom, the sink was still leaking. I have not called him back to get it taken care of, though, because I don’t want to deal with his unpleasantness again.
I can’t think that I did anything to instigate this behavior– I was in a rather good mood that day, actually. I guess he just didn’t like the look of me :) Nevertheless, behaving in such a manner when unprovoked is pretty unprofessional, in my opinion. I gave two stars rather than one because the toilet did get fixed.

I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule ! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired. Sometimes the repairs are a process of elimination and I’m glad they were patient and spent extra time troubleshooting until the issue was resolved. I have heat and hot water and they delivered on their promise! Thank you!

I needed to replace my old kitchen faucet so I bought a new kit from Home Depot and began removing the old faucet as I planned to do it myself. I removed almost all of it, except for one piece (apparently I needed a special tool from the old faucet kit to remove it). I ultimately called Kirkland and Shaw to help me remove that one piece and install the new faucet.
They came and removed the piece which I couldn’t do and installed the new faucet. I was pleased with the work, but it seemed to take the plumber a lot longer than expected (almost 2 hours of work?)
When I got the invoice, I was shocked to see that I was charged almost $ 300! When my husband called to go over the bill, Kirkland and Shaw was unfriendly on the phone and wouldn’t hear our side of the story and ultimately even got hung up on. The invoice included $ 60 worth of supplies (I dont know much about plumbing supplies, but that seems excessive!) and they were charging us for their driving time to and from our home, which I think is ridiculous.
Although my faucet was replaced (which i did half the work) but $ 300 later and an unfriendly phone call, I will not be using Kirkland and Shaw for any future plumbing repairs.

The Kirkland and Shaw folks are very professional, accommodating, and courteous! My newly installed disposal separated from the kitchen sink, leaving a flood and no sink. Luckily. James was in the area and came immediately. He was knowledgeable and replaced the new disposal with an even newer one! Not our choice, but the disposal was too big for its space. They are reputable, but a bit pricey. I absolutely would use them again, and recommend them highly. I even spoke to the actual owner, Steve Kirkland, who was very helpful! I wish the contractor who remodeled our condo kitchen used a firm like this.