Herb Chambers Kia of Burlington

No surprise that Herb Chambers KIA of Burlington has such few stars. I purchased my KIA Sportage from here. I brought it back for a few oil changes. I needed some repairs that were covered under warranty so they ordered those parts. I brought my vehicle back as scheduled and left it for the entire day. After work, I went to pick it up only to find out that they ordered the wrong parts. Rescheduled for another date. Again, left my vehicle for the entire day. Upon returning, I find out the wrong parts were shipped. I rescheduled again for a third time. Got a call the parts are in (the right parts???). Unfortunately, I wasn’t able to return until after my warranty had expired. I tried to reschedule but the service department said that parts were returned and that because I was out of warranty, it was no longer covered.
I have no issues with my vehicle, however, I will not be returning to any Herb Chambers dealerships. I’m curious as to how many times Herb Chambers charges warranty labor back to the manufacturers for unfinished work? You’ve been warned.

Got a great deal on a Kia Forte 5 from Bob Lucas. Thanks!

I’ve not purchased a vehicle at Kia Burlington but have been servicing my Kia there for years.
The service techs are great. They know what they are doing and have on several occasions come out to explain the work done on the car, and to answer any questions.
As with any dealership, make sure you ask a lof of questions of the front staff regarding costs, how long the work will take, etc, so you don’t have any surprises later. It’s your right to know, and it’s your money and time.

Had a problem during the lease period of my Optima. Trying to get help from the the company finance dept. proved to be an exercise in frustration. Spoke to business mgr. at dealership who assured me he would help resolve, but, he never got back to me. Disappointing.

I scheduled an oil change for 10:30am on a Saturday. It was strictly an oil change. I arrived a bit earlier, fully understanding that my car may not be taken until the scheduled time. Almost two hours later from my scheduled appointment, my car was done. Really? Almost two hours for an oil change? If it was going to take that long, at least for warn me and I would have gone else where. Although I had a coupon, I would have paid premium price at the Valvoline near my house just to save the time I wasted at this dealership. I will definitely reconsider my options next time I need an oil change, or any other service at that.
The people were very nice and friendly at service though. In that regard, I was happy, but the time wait for a standard oil change? Ridiculous!
Although they tried to make me happy by saying the car was vacuumed and cleaned, it honestly wasn’t. They just ran the hose on it and dried it up. The carpet was still the same dirty as when I left it.
Overall, they are getting a two star because the service people were nice. But the service itself, only deserves a one.
I do hope they are more open with their time waits going forward.

BEWARE the Finance Guy … tried to pull a fast one on finance rate marking up the loan from 1.9% to 4.9%. Slimy is the best way to describe the guy … you’ll know what I mean the minute you see him. Got the rate back down. but, I you were not reading all of the paperwork, I can see how some people could get taken

I had an awesome experience at this dealership! My sales rep was Bob, and he was so nice and made sure I had everything I wanted in my new Kia. I love my new car and all the great features. The new sales manager was also very nice.

It’s still funny to this day the dude who works here name Tom wouldn’t sell me his «cars» to me because he thought I couldn’t afford it but I got a much better deal and price at a different location!!! Saying my car payment will be $ 500 and up but you were wrong! I’m glad I went somewhere else to buy me Kia because I actually got the car I wanted!

First time buying a car from a dealership, I went in looking for pricing and information. I always liked the kia optima and was interested in looking at pre-​owned cars and or maybe a lease. I looked on the website and I requested additional information about a car I saw and was contacted by phone and email very quickly. The person that called me asked for me to come in and see the cars, I made an appointment for the next day. I eneded up trying to move up the appointment but he wasn’t available earlier so I agreed to stick to the original time. I get in there and ask for him, he passes me off to a sales person thomas, not sure why I needed to keep my appointment if I wasn’t going to deal with the original person, and the sales guy tried to help me. I tell him which cars I was interested in and we go look at them. I test drive one, we go back to talk numbers. I explained about my interests in knowing the numbers, prices for buying and leasing and he has me fill out a form to check my credit. He comes back and then begins to use all kind of confusing gorilla math and just guesstimates all kinds of numbers. Nothing sdds up and when I continue to ask how and where he is coming up with the numbers, prices, interest rates, monthy cost etc, he uses half ass explainations. He pulls up the cost of the cars I looked at online and somehow the prices on the website are higher than they were earlier that morning when I checked before I went in. I asked him about it, he says thats not possible. Every car I looked at was the same exact price despite different mileage. I know the prices were different originally. Shady. Despite that, I try and get him to give me accurate numbers so I can decide if I could afford the price of buying or leasing. Of course the numbers are higher than I wanted, and of course the leasing prices were higher than advertised due to not meeting the qualifications.
I get sales pulling their sales tricks, I am in sales as well. What I don’t appreciate is the attitude when I am asking for him to explain the numbers so I can understand the math. I don’t appreciate changing the prices and then trying to make me feel like I am lying. I don’t appreciate when I tell him I will go get a loan from my credit union because his guess of my interest rate through their banks, based off my credit score, was 6 percent, the hostility and him telling me that they can match anything I get from anywhere. If that is the case, why don’t I get the best rate possible to start? I loved how he said that regardless of where I go and what car I buy, I will pay the same monthly price for that same cost of car because all dealerships use the same banks. Maybe thats true but I will try my luck elsewhere. I should have read the reviews of herb chambers kia of burlington, the reviews are correct. DON’T GO HERE IF YOU WANT A PLEASANT EXPERIENCE. Oh and I found a year newer car the same color and less miles for 2 grand cheaper.

Bought and service our cars here.

If i could give zero stars i Would. I bought the part through Kia for my 2005 Kia sedona. It came into my possession two weeks after the arrival date i was quoted. Wait it gets better. I needed the transmission fluid for the transmission. We ran to the store the gentleman who runs sales dept. Had just left for the day. i only had my friend for the a couple more hours who was fixing the problem with my minivan. The general manager agreed to open up the little parts store for us because i was in a time crunch. He gets me three quarts of transmission fluid being told this is the only place because it’s a foreign car i can get this transmission fluid. $ 65 for 3 yes 3 quarts. I had no other choice i had to buy it. I just went to auto zone in Woburn. Guess what i got two quarts of the same exact transmission fluid for $ 10. Absolutely disgusted that these people took advantage of me because they knew i was stuck. I will never ever again use this company… DISGUSTING!!!

Went here last night to test drive a Kia Optima. Salesperson was hard sell hard sell from the moment we met him. Made us jump through hoops at his desk, talk about lease turn ins, etc. before allowing us to drive the car. Then it took him 10+ minutes to find the car for the test drive. Somewhat understandable since the lot is tight, I guess.
I had already done my research, just wanted to feel the car on the pot-​holed road surface to see how jouncy it was and if it was comfortable to drive.
After the test drive, another 25 minutes at the desk, along with the required «Let me see what my manager can do».
The Optima was unlikely to make my final three when I decide which car I want, and I was unable to get out of the dealership in less than an hour. Since I had only 2 hours to spare that night, this was an issue.
Gave the sales person my number (reluctantly), and he said he would call me in a week or two to see what I thought after driving other calls.
Instead, someone (not the salesman) called me from Herb Chambers THIS MORNING. Really? Literally, it has been 14 hours since I was there. Can you spell OVERKILL? I told the person to NOT call me again.
Even if I decided to buy an Optima, I am so annoyed, I will find a different dealership. Not sure if this is how they train the salespeople to sell, but it was totally the wrong way to deal with me as a customer.
Oh, and by the way? If I ask a question, answer me. I am the one buying the car. Yes, my husband is with me and he’s a guy and all that, but I had to ask the same question four, yes FOUR times to get it answered, and I know you heard me, but hubby asked a question right after me, and you answered him first. Rude. Sexist.
Bye bye.

Just bought a car from Derek George at HC’s Kia in Burlington, MA and the experience was awesome. All of my previous car purchases (at other dealers) have been horrible, which just made my experience at this Kia dealership so much better. Other dealers played games and offered insanely low trade in value, not these guys! The price was such a good deal, there was really no need for discussion. Do your research, but then check these guys out.