Extended Stay America – Boston – Burlington

Stayed here last friday. When I arrived, nobody worked there. It took 30 minutes for someone to show up and check us in. Once I got into the room, there was shit smeared all over the toilet seat. I demanded a new room. Got into new room, bedding was dirty, and had someone else’s hair all over it. I called the front desk over 10 times to get new bedding, no answer. went to desk in person, the guy me two new blankets. Got back up to my room, and those blankets were stained and loaded with hair too.
The hallways smelled like drugs, and people were in and out there like some drug dealer had set up shop there. The people who did work there, smelled like drugs as well. Called corporate and filed an official complaint in hopes of getting a refund. do not stay here as this place is not safe ! This place is a total dump!

Do yourself a favor and stay anywhere else. I was unfortunate enough to have a reservation to stay here last weekend. After having a lost reservation while staying at an Extended Stay America in another location my expectations were low, but nowhere near as low as they should have been.
While check-​in time is advertised as 3:00pm, when my group arrived to check-​in at 6:30pm we found a line and one person manning the check-​in counter. After waiting around ten minutes, we checked-​in and were told that no rooms with double beds were clean yet. We were asked to wait in the lounge until our room was ready which we were told would be around 15 minutes. We joined the family in front of us (and soon the family behind us) in a tiny lounge which consisted of a ten year old 20″ TV, a single couch, and a few chairs around an end table. Now I’m a very patient person, but I have no idea how it is acceptable for three rooms to not be ready three and a half hours after check-​in time.
Having expected to relax in our room before heading to dinner, this was quite frustrating. After around 20 minutes had passed and no one had come to update us on the status of our rooms, I went in search of an ice machine and glasses for the bottle of soda we had brought with us. After walking the hall and not finding an ice machine, I inquired at the front desk. I was told that there were no ice machines because the rooms had ice trays in their freezers. I asked if there was any way I could get a few glasses and some ice while we waited and was curtly told «no». Another ten minutes crawled by and I asked the front desk for an update. The now two people at the empty front desk area looked clueless and asked into their walkie-​talkie if our room was clean. They mumbled back to us that it would be another ten minutes.
As another fifteen minutes crept by our patience was wearing thin and our appetites were growing. At this point it had been over an hour since we had arrived and we were still without a room. We once again checked the status at the front desk. They remarked that it should be only 5 more minutes and gave us our keys. With the room still not being completely ready, we dragged our luggage back to the car and proceeded to get dinner.
After dinner, we were able to get into our room which was fine and decently clean. Again we attempted to bust out the bottle of soda, but found that despite having ice waiting in the freezer there were no glasses to be found. In fact there was a complete kitchenette area without a dish in sight. Maybe this was to be expected, but I was a bit surprised. Also of note was that we had only half a roll of toilet paper in the bathroom and had to get more from the front desk. The heat was wildly unpredictable and kept me up all night having to battle between having it completely off or blasting heat non-​stop. Also, the TV kept cutting out and flashing an error message.
My final grievance is that the advertised «free breakfast» consisted only of coffee, granola bars, and muffins. When we asked about fruit (which we had seen on a sign somewhere), we were told that they had been waiting for the truck to arrive for a few days now. Cool.
Needless to say, never again Extended Stay America.

Man, if I could give this 0 stars, I would. We entered our room to be greeted by a musty urine or mildew smell. The bed was not comfortable. There was no soap in the bathroom. We asked for ice and they said it is in the freezer. No ice in the freezer or ice tray for that matter. When we checked out, the front desk man was smoking. How unprofessional can it get? Oh, and before I forget, there were fleas in our room and my mother and I were molested by them. We have bug bites on our arms, legs, stomachs, necks, backs, and more. Do not stay here.

A local organization made the reservation for me and I’ve let them know to look elsewhere for future guests.
Pros: Accessible location and plenty of parking.
Cons: Clearly marked non-​smoking room reeked of cigarette smoke, even with the AC and fan blasting (there were even burn marks on the sofa and the side of the tub), the floor was filthy, there was no soap at the sink, the closet door was off the track in the closed position (so was unusable), and (minor pet peeve) the white towels left lint on everything.
I mentioned the smoke smell (upholstery, pillows, everything stunk), to the person at the desk and she smiled and nodded saying, «Yes, we have that problem a lot even though we have the sign (points to sign saying $ 250 fine for smoking in the rooms).» Isn’t the point of the fine to clean the damage to the room? Clearly, that doesn’t happen.
The clientele doesn’t seem to be business people, though the location is adjacent to large companies.

Hotel is in a great location near a highway and a shopping center with restaurants and few bars. Very short driving distance to Boston city center. Also there is free parking for all guest and plenty of it. What I didn’t like that there’s very little security at the front door. Anyone can just walk in unnoticed. Rooms were clean can’t complain about that. Also they have free breakfast in the morning. Overall had a good experience.

Never again.
That’s all I have to say about this place.
I was not satisfied with my stay here at all. For a hotel that deems itself as being smoke free, our room was so fully of smoke we had to keep the fan in the bathroom running the whole time we were there. A few of the lights in our room didn’t work either.
A call to the front desk was met with apathy. They said that they’ll tell maintenance and they’ll come look at it. 10, 15, 20 minutes went by and nothing. So we called again. The girl then said that maintenance had left already and no one was coming. How simply would it have been to call to tell us that information instead of us having to wait and wait?! Maintenance never came the whole time we were there.
When we checked in, there was nothing in the kitchen. I don’t know if its standard for all Extended Stay hotels, but it seems silly that the customers that are staying there need to go and get these things for themselves. We had also booked the room for 4 people (and paying extra for that privilege) but we were missing sets of towels and pillows as well. Of course we had to go get them ourselves. Front desk was never there and it took hours for us to coordinate to get everything we needed.
I don’t mind doing everything for myself, but the price we paid for an essentially do it yourself service is just ridiculous. Do yourself a favor and stay far away.

OK, this was not my choice. Not sure what was going on in Beantown this week, but there was a bed to be had at any recognized chain. Which left me here if I wanted to be close to per diem and work. Let me say this, my experience was not bad; my room was clean and large enough. I knew in advance from other reviews there would be no maid service, no fitness center, granola bars for breakfast, and I’d have to bring my towels to the desk to get new ones. Those things I could handle. Didn’t necessarily like, but I could handle. What I could not handle was that the price per night for this level of service was still at or above chains in the area which offered more amenities and a more consistent experience. Location is good, convenient to mall and restaurants.

Rebranded: Extended Stay America

Beds very uncomfortable. Staff not friendly. Dead roach in cupboard.

Hotel was cheap and close to where we needed to be. However, a few things we immediately suspect: no decaf coffee at all, no shampoo only soap, a handful of TV stations, no football onThursday night, sheets, blankets, and everything was covered in hair. Looked like a dog or pet, but also a person’s.
Night manager was very accommodating and cleaned everything up, but yeck.
We originally planned to stay 3 nights, but will be checking out in the morning.

Do not stay here, it is filled with prostitutes And section 8… If it were possible to give 0 stars I would.

My husband and I stayed at this hotel during the recent power outage. We had our two cats with us, so we didn’t have a lot of choice of hotels in the area. We were very disappointed with the room quality and lack of cleanliness of the room as follows:
Bed frame broken and condom wrappers underneath bed. Carpet thoughout dusty and dirty. Ironically, the cleanest area was under the bed.
Kitchen not cleaned throughly. Smudged greasy countertops Refrigerator door dirty with handprints. Dishes put away greasy and dirty.
Knobs missing from dressers. Lamps not working.
Bathroom dirty. Toliet not cleaned. Toliet seat screw uncovered and dirty. Poor quality of supplies — very old, cracked rubber bathtub mat, shower curtain too small for size of shower. Shower fixtures covered with lime and scale deposits. Laminate vanity broken with moisture swollen wood showing through.
Bathroom floor dirty with dust and hair. Countertops not clean, and minimum supplies offered (no shampoo, conditioner or lotion), and the quality of soap was very poor. Not given any information about wi-​fi.
We were stuck here for three days. We tried to leave, but there were no rooms available locally. I ended up bringing in my own cleaning supplies and carpet sweeper.
Terrible quality for the money. I’d give this place negative stars if I could.

OK, here’s my first two star review…
The motel-​y place was cheap and near Boston but was eh. The bed was hard, lamp was broken, no shampoo or conditioner, and the place just felt like it was falling apart. Looked nice on the outside and again, it was cheap, but those are the only things going for it. I wouldn’t have wanted to be on a business trip and staying for awhile. Even though we only stayed there one night, the idea that there’s no maid service unless you’re there a week is unnerving.

The good:
1. One of the cheapest options for staying in the Boston area for one weekend.
2. Conveniently close to my friend’s place.
3. Walking distance to Burlington Mall and restaurants.
4. The rooms are «suites» so they have a little kitchenette with a fridge… if you need something like that.
The bad:
1. We showed up late at night only to find that the queen bed was a double bed… too late and tired to care and complain.
2. No maid service! Towel exchange was available at the front desk. The maids only come if you’re there longer than 7 nights or if you want to pay an extra fee.