Dunkin’ Donuts

Worse Dunkin Donuts I have ever been too. They could care less about customer service. My last experience here has left me furious to ever go back. I ordered a dark roast ice coffee because the mediums are only a $ 1. When i got up to the window and he hands me a regular and charges me $ 3.00 for a coffee I didn’t want. I refuse the coffee and i ask politely for him to remake my order. He then refused me and said, «there is nothing he can do now.» I continued by telling him I asked for a dark roast and I want for him to re-​do my coffee. He then accused me of lying and he said to me I never ordered a dark roast coffee but a regular one. Regardless of whether I did or didn’t, proper customer service would be to do what I asked. After a bit of back and forth I got my receipt and decided to go inside. Before I could even get out of my car he comes running out pretending to dial 911 and yelling outside his establishment. To avoid confrontation with police, I left and decided to write the worse review for this Dunkin Donuts. Many of my friends have been to this location and have told me they’re always ripping them off. My one friend said he asked for coffee during a morning rush but he gets the wrong coffee in and when he told them that his order was wrong he could tell he would receive the same coffee back. The funniest part about my experience was that the guy who refused my order is a MANAGER! this Dunkin Donuts is in a location for high commute but I do not suggest going here. These people will scam you till your pockets are dry. They’re rude and only seem to care for profit. They need a new manager rubbing there operations. If you have time there are two more locations right down the street from each other who will treat there customers with more respect. I suggest going to one of those.

I disagree with Sailin. This location is terrible. They could care less. Not polite, and they do not listen to requests of less butter. When you try to get a correct bagel, they act like there is a conspiracy. We just got our money back instead, which I guess is better than nuthin’. This was our favorite location until DD opened up in Willingboro, so all my childhood memories are even more cherished due to this location becoming a hellhole.

So today on my way home from the doctors on bridge ave in point pleasant, I decided to stop for a cup of coffee… so I’m not a fan of the service you receive at most dunkin doughnuts… Most of the time I don’t understand what the people behind the counter are saying… but I’ve never been to this one on bridge avenue in point… well there was one lady trying to order a sandwich and the person behind the counter could not speak English… why are you taking the order then… Now there are 4 women and 1 man behind this counter… One lady ordering a sandwich, What is everybody else doing you ask? hmmmmm I stood for at least 5 minutes waiting for one of these people to take my order… finally I just said out loud «is it possible to get a cup of coffee… I mean honestly, I am also in the food industry and if customers don’t get snap snap service they will write nasty things on Unilocal or complain to management… And yet every dunkin doughnuts I go into its the same way… so I guess the moral to the story is not to give dunkin doughnuts my business!!!’

This is the worst dunkin donuts ever. They rip you off w/​your change. The coffee is burnt or weak most times & the donuts are lousy. Don’t go there… Ever.

For me, this is the best Dunkin Drive for miles, and yes I pass three others to get to this one’s drive thru. The beans are fresh, the turbo here is the price of a turbo here is cheaper than any other. Avoid the ones in Willingboro. They cost up to .70cts more and the service is bad.