Dan’s Chocolates

Very surprised at the negative review blaming Dan’s and not Fed Ex. I have had great customer service from Dan’s even when it was obviously the shippers fault. On the other hand, I have had lot’s of problems with shippers. My standard comes from working at a «Magical» place that prides itself on going the extra distance so I expect a lot, and I deal with poor shipping on a regular basis. I have given Dans Chocolates as gifts for over 10 years based on quality of product, their commitment to their community service, and their customer service. I can’t ask or expect more from a small business. Thanks Dan’s!

We sent Chocolate Truffles (50 pc combination flavors) and a 63 pc. Pallet of sugar-​free truffles to a friend in Missouri. It was shipped via Fed-​Ex but when they received the shipment the carrier mishandled the shipment and the pallet broke open and spilled the chocolates.
I wrote Kim at Dan’s Chocolates and the following day the replacement was on its way. Their service has been very good and the quality has been excellent. Our friends were very happy; especially our friend who has diabetes. He said the sugar-​free truffles were the best he had ever had.

A few weeks ago I picked up some of the Dan’s Chocolates Caffeinator round truffles at the Vermont Butcher Block on Church Street in Burlington. Whoa. These puppies have some serious ground coffee in them. You can feel little bits of coffee in your mouth.
Tried Caramel River too, was good for caramel but I’m addicted to Caffeinator (and I need it).
The other thing I liked about them is they are bit sized — one of my pet peeves is huge, king-​sized chocolate bars. These are the right size for an afternoon pick-​me-​up.

I just got my first order from Dans. I usually make my own truffles but was in a time crunch so I thought I would give them a try. I ordered one tray of the dark chocolate truffles just to test them out before putting in a big order. I am glad I did. They came packaged in a great styrafoam lined box with ice packs and were delivered as ordered. However the quality and look of the chocolate was very disappointing. the truffles looked like they were scuffed and rolled around on something rough, very unattravtive looking. The tase was aweful!!! The outer chocolate coating was a hard chewy very cheap quality coating and the center was a runny over sweet center. They tasted terrible. If you are expecting a melt in your mouth chocolate experience don’t get these. They looked cheap and tasted cheap. A big disappointment.

I tried to use a Dan’s Chocolate coupon I purchased to place an order on their website. I tried to enter both numbers on the certificate — the «code» number and the number under the bar code, but was told both were invalid. Then, I tried calling their customer service phone number, but both the «residential» choice and the «customer service» choice (I called back twice to try both selections) only had a pre-​recorded message saying that they don’t accept phone calls — you have to use the website. Seriously!!! Then why list a «customer service» phone number on the website? So I emailed them, explaining that I wanted to take advantage of ordering today and getting it delivered on Friday because that’s my last day home on vacation. The email response I got a few hours later was only that the coupon website (a reputable one I’ve dealt with multiple times) must have given me an incorrect coupon code. No apology or any mention of trying to help me place my order. These people are the opposite of helpful and could care less if the customer is satisfied or not. If I could give 0 stars, I would have. I got a refund from the coupon company, rather than deal with these folks.

I placed an order for my sister’s birthday (part of her gift) and gave them to her at her party. I got her one of their personalized boxes of chocolates, with a picture of her & her children [very easy to create online], and it came out ADORABLE –great quality and a unique gift! The chocolates were great, too, and the chocolate caramels were my favorite. This one one of the most talked about gifts at the party, too. I would definitely suggest this as a «perfect gift» idea for anyone who loves chocolates.

I’ve been ordering from Dan’s for several years and I have never been disappointed. They deliver quickly and have never messed up my order. My wife loves their chocolate and says its the freshest/​best she’s ever had and she grew up near Ghirardelli in California. That’s saying something…

This company has the worst customer service. I ordered some chocolates for a very special occasion and even paid rush shipping to get them out to CA on a Tuesday (I ordered on a Friday). Comes Tuesday, Wednesday, Thursday, and still no chocolates and no e-​mail from the company. I called the company and got a message saying they don’t take customer service over the phone. So I sent an e-​mail on the Thursday and didn’t get a response until the Friday stating that there were many mechanical issues with FedEx planes! Please– that sounds like a pathetic excuse to me. FedEx has almost always had excellent customer service and has never been grounded for that long. In addition, once an order has been submitted to Fex Ex, you get a tracking number. The company couldn’t provide me with a tracking number, so obviously they hadn’t submitted it to FedEx. I should have stuck with the tried and true See’s Candy.

Fun chocolates! You can get a personalized box — just send them a picture and they’ll put it on a box. They’re not my absolute favorite but they are always fresh and tasty (flavors like Almondanza, Coco Motion, Chief Chokolada, Drom-​a-​Dairy, Mintastic). They have a ‘Freshness Guarantee’: «All of my chocolates are guaranteed to arrive fresh because we make them daily in small batches and ship them directly to you from my chocolate factory.» They also donate a portion of your purchase to charity.