Cold Stone Creamery

Poor customer service! This past mother’s day (2016) my wife and I had pre-​ordered an ice cake a few days earlier. We requested a noon pickup and got to the store a few minutes prior to noon. We waited at the door to pick up our cake and go, as we were in a rush to attend a family event. The store looked closed with all the overhead lights off and no one visible. It wasn’t until about 5 minutes past noon before someone finally came out and waved us in. It was raining so making the group of us (6 – 8 by the time they let us in) wait was not acceptable. They never even turned the lights so we were all shopping in the dark.
The final straw was that fact that THEY WOULD NOT HONOR A COUPON. We received a coupon by email that was brought with us to the store. Both individuals working had no idea how to handle the coupon so they said «there is nothing we can do». This sealed the fact that I will never return to this store and recommend all who read this do the same.

I drove out of my way to get to this place … Big pictures of varies Sundaes, looked yummy, so I order a brownie sundae, and I get one very small brownie, one small scoop of ice cream, hot fudge, and Carmel, from squirt bottles!!! For $ 6. I’ll make my own! Not impressed… Won’t be back!

The girl that made my ice cream was ridiculously rude and I found a hair in my ice cream. The fruit was frozen and extremely sour. This was my first bad experience.

In town for business. Went their twice and both times they we out of chocolate ice cream. How can a creamery be out of chocolate? I still ordered something and it was good but I won’t be back a third time.

So we came here after a bad attempt at another location the day before (they were open, but were closed). Anywhoooo, we stopped by and the boy got the love it of «the pie that loved me» and surprisingly, it was good. I got myself the like it version of «that’s how I roll» and just the whole yellow cake and cinnamon won me over. I got mine in a waffle cone because the lady behind the counter was making them fresh; and rather than asking for the cone in the cup, I got a handheld cone, which was ginormous. It was delish, and it was plentiful. Good deals on the receipt.

Prices are a bit steep, but it’s cold stone ice cream. It’s rich and creamy and some of their signature creations with mix ins are pretty damn good. If you’re in the Wayside commons this is your only ice cream option and it’s worthy of a visit. Come out of your way for it? No, there’s better options around the area.

Best ice cream I have ever had, and I LOVE ice cream!!! We have often traveled many miles (once took a boat from one island to another) just to find a Cold Stone Creamery. When we go on vacation, it’s the first thing we check out — where is the nearest Cold Stone? When we find one nearby, we have (sometimes) been known to go twice in one day. .. my go-​to is always the Sweet Cream ice cream with fresh raspberries, dark chocolate shavings, and toasted almonds. You can’t go wrong with any combo of ice cream and mix-​ins. It’s a bit pricey, especially if you get carried away with your mix-​ins, but very much worth it!

I didn’t understand the reviews at first because I do like the ice cream and never had a problem before.
Omg, the customer service is terrible. Not only was I not even acknowledged there was only one person working with a horrible attitude. I was so turned off.
Plus with 3 ppl in front me I would of have to wait 15 mins for ice cream. I don’t think so. I will never be back

I order cakes online often for company birthdays and we LOVE these cakes. All the flavors are so yummy! However, the customer service at the store is lacking. There is always just one person working the counter, which creates a huge backup, especially during the lunch rush. I usually order items ready for pick-​up same day and prepay so I literally just need to take the cake from them, but somehow I always end up waiting long periods of time. Once they had my order, but had not prepared it even though I had received a confirmation order that it was ready, so again I had to wait in store. So I highly recommend calling beforehand to make sure they have your order and know you are coming in.

This is a great treat every once and awhile. It takes a while for your order to be made, especially if there is a Long line ahead of you. It is also very pricey. But… It is a good product once you get it! They have many choices and the ice cream is oh so good.
This location is small and has a small staff, but they are nice!

Contrary to some of the other review here I found the service to be friendly and good.
The ice cream, however, is some unfortunate blend of corn syrup, guar gum, and carrageenan that has the consistency of chewing gum. All at a very high end price. The «hot fudge sundae» came with about two teaspoons of rather flavorless, cold, chocolate-​colored sauce.

Very bad service, not friendly, hair not kept in hats per health code — but rather in my ice cream. If there was hair in my ice cream I could only imagine what else there is. And there visible tattoos were very offensive. When addressing the hair issue it was blown off like it was reoccurring problem. Very unprofessional and incredibly lacking might as well go next door and get a Frappuccino.

This place went from meh-​ok-​sucks-​good– and now it is awesome. They seem to have staffing issues in the past. Cold stone makes awesome ice cream in my opinion.

Love the ice cream but it’s very expensive and don’t ask for a milk shake as they have no clue how to make one. I had to leave after waiting for 15 mins watching several people try several times. Much better LOCAL homemade ice cream around.

Here’s the deal: Cold Stone has decent ice cream, plenty of topping choices, convenient locations and an appealing gimmick– they mix all of your flavor choices together on a cold stone to create an treat with integrated flavors and textures. That alone should probably net them 4 stars, but there are problems.
The stores are usually small, cramped and sticky. There are often long lines and the service is always some kind of not good– usually in the form of inconsistency, apathy or ineptitude.
There really aren’t a lot of places that scratch this kind of itch, so if you’re willing to put up with some bad service, you’ll be fine– otherwise walk on by.

Don’t get me wrong. My poor rating is not due to the good ice cream, but rather due to the service. I got there and saw that the waiting line was quite long, but I decided to wait as I saw four attendants. I’ll never do that again. If you see a line that goes up to the entry door simply do not wait. DONT DO IT! EVER!
It took at least 45 minutes to get through and place an order.

Great, if you’re a professional speed-​eater. This stuff melts faster than butter on hot toast. Oh, and my grandma could serve ice cream faster.

I like to call this place High School Musical because everyone in there is 12 years old. There is never a manager in sight and I work in the plaza and their music disturbs our business and I have to go over their to ask them to turn it down. The ice cream is good but today I went to get a smoothie and one of the kids working their SNAPPED HIS FINGERS AT ME motioning I go to the register. I understand high school kids need jobs too but seriously??? read a book on etiquette or hire a babysitter.

I seek out CSC! Love it more often than not and this location seems to try hard to get out a good product. They still have issues with staff and it shows but the product is good, bathrooms clean and the kids love it.

Cold Stone is a great idea and it’s awesome when executed well. I still love the ice cream in endless combinations, but the service at this particular location is consistently slow and there are only three tables in the place… so you usually get to stand or take your ice cream to go… nonetheless I will be back now and again. The parking can also be rough during peak times.