BECU

I have always loved dealing with BECU. The credit Union itself is the epitome of the ideal financial institution.
Today, I was in the area and visited the Burlington branch because my checking, savings and car loan account balances were convoluted and my savings funds were frozen and unavailable.
I had not received a timely response from the BECU website customer service after two attempts and was getting frustrated
Ideal customer service was demonstrated at its finest through Jamie’s efforts. She was friendly, helpful and professional. Rapidly getting to the root of the problems I had created myself and laughingly she put the blame on the transaction dates being processed on Friday the 13^th as the ultimate cause of my account issues.
In case her manager is not aware of it, BECU has a special talented employee working here that I believe will go a long ways in this premier financial organization.

Having had a loan with them years ago, I went to BECU after having horrible experiences with one national bank and another local bank — poor disclosure and customer service, etc. The customer service representative at the branch was more than happy to open my new accounts and even help me get a 401k rollover started, but neglected to mention any of disclaimers about the account. She even told me that BECUs accounts were very straight forward. I thought I’d finally found the bank that will keep my money but let me use it when I needed to — a plain olé free checking account. Until I found out the hard way that this bank doesn’t let you have access to any more than $ 500 of your check deposit for 2 to TEN! days after the deposit. They say they want to see what kind of customer you are for the first 90 days. So you put your money in, but you can’t use it. My mortgage was going to bounce because they refused to free my funds. MY funds, even though I could see that the check from the old account had cleared. The reps on the phone, after putting me on hold for a long time, pretty much shrugged and said unfortunately, it sucks to be you [paraphrasing]. After another long hold a supervisor got on and by then I was nearly sobbing when she finally said «this one time» they’d release the funds. Why thanks, BECU, glad I can have my hard earned money!
Read all the disclaimers online before opening an account, because they just won’t tell you this stuff.
Buyer beware.