ATT Wireless

We’ve had mixed experiences with this ATT Cellular phone center. There are two locations in the Burlington Mall. This review is of the one on the lower level near the Rain Forest Café. We recently visited the center in an attempt to upgrade one of our 4 phones. It was clear that, although we entered the store well before closing (on a Sunday), the staff were ready to leave. Perhaps they were having a challenging day At any rate, after putting us on their list, both the manager and I thought that checking the upper floor ATT location to see if the wait would be shorter was a good plan and there was no line
However, when my daughter returned to the lower location to find me, she received a rude and dismissive «he went upstairs …». Again, perhaps it was at the end of a very long day but its simply not right. Over the years its been hit or miss as far as attitude and treatment and now it seems more likely a miss.
It went better at the upper location until the associate realized we were going to purchase our upgrade phone elsewhere (after checking ATTs plans and pricing) and were trying to find out how to upgrade the sim card and transfer contacts. Although we have been told both locations are ‘corporate’, it sure feels like a commission based franchise operation. At one point we had 5 phones and two tablets on our ATT plan and have been loyal customers since even before ATT was Cingular. Perhaps it is time to find a different carrier.
Whats odd about our treatment is that most of what wireless customers need to do can be done online. Seems like that would have been a better choice in making our upgrade inquiries.