Abramo Pool & Spa

UPDATE
We found a new pool company and they had no problems understanding what we wanted. We got our new solid Loop Loc cover (not a generic) with two drain vents installed today. It was really simple – and no drama. We also got all new anchors which came with it – Phil used the old anchors so that leads me to believe that Abramo pool double dips at the expense of their customers. We also got the tools to screw in the anchors and the tool to stretch the springs to the anchors.
Oh, and all for $ 1250 less than Phil was going to charge us.
THINK TWICE BEFORE YOU DO BUSINESS WITH ABRAMO POOL AND SPA.

We have had Abramo Pool help us with the opening and closing our pool for over 15 years. Five years ago we purchased a spa from them and two years ago we purchased a safety pool cover. We routinely have our pool and spa water tested there to be sure we have the correct chemical balance. The Abramo team has always been prompt for scheduled appointments and are very knowledgeable on trouble-​shooting pool or spa problems. We highly recommend them.

Abramo Pool and Spa has been helping my family with our pool for years. The service division opens and closes our pool every year and has always done a great job. The retail store always fixes our pool problems and the employees seem very knowledgeable! I would highly recommend this company to use in the future.

Super nice people. competitive prices. Great advice. Nothing bad to say.

Phil and crew have always been great and we’ve been using them for all our pool needs for the past few years since finding them. The staff at the store is very friendly and super knowledgeable.

Abramo Pool and Spa have opened and closed our inground pool for the past couple of years. The contractors have always been nothing but nice to me and work efficiently. They appear very knowledgable at what they do and always give handy advise. Luckily they have a retail store as well! The retail store has been my savior! Whenever I have an issue with my water they know just what to do. They have a water testing lab right inside the store and even when I can’t bring my water in to be analyzed the salesman are always helpful over the phone. We have had many successful pool parties thanks to them! I have recommended them to many. Its great to have them in our town! The store always appears clean and organized and the employees are always ready to help.

****UPDATE**** 4÷4÷2013 — On March 1^st we had to go to a court payment hearing. Mr. Abramo was supposed to bring his financial records to show if he was financially able to pay the debt. He did not bring those and the magistrate was very upset he didn’t comprehend the point of the hearing by bringing those documents. You never want to waste the time of a court magistrate! When asked why he had no paid, his answer «I just haven’t.» His answer to the magistrate on when he could send the payment was «probably in about 10 days.» We extended him the courtesy of another 30 days to come up with the money even though we know very well he has the funds to pay immediately. We’re not trying to be jerks here. He botched the install of the vinyl liner and he didn’t want to take responsibility to fix it. Things happen, installs don’t always go as planned but any good, reputable business owner knows, always keep your customer happy regardless of the cost. It would have been cheaper for him to redo the install. He had ample opportunity to make this right. We contacted him ourselves privately, again thru our attorney and got no response. We did the Better Business Bureau process which he didn’t take seriously or offer to fix it, wouldn’t call us or come to our house to discuss a plan of action on replacing the liner again. Then yet again he stalled through the entire small claims process with remitting payment in a timely manner.
Finally on April 2^nd we received a check in the mail. He waited as long as he possibly could before the next scheduled payment hearing on April 5^th. The original install was April 30^th of 2012 and finally nearly a year later, we have the funds to hire a new contractor to redo the entire project. Consumer beware if you decide to hire this contractor.
****UPDATE**** 12÷1÷2012 — We won the court case against Abramo Brothers and they have been ordered to repay our full deposit plus court fees. He was completely unprepared for court. He also had no defense and admitted to the magistrate he left the project looking this way and it is not how a install usually goes. He didn’t fight our claim at all. We are very happy to put this ugly chapter behind us and have the project re-​done next year. Looks like he just had his Better Business Bureau accreditation temporarily revoked as well for not responding to a new complaint in a timely manner. It’s been re-​instated but if you read the details of the other complaint he had against him you will see some similarities with issues on communication and customer service. Thus far he has not made the court ordered payment and is past due on the date. Our attorney has mailed a final demand letter to him. Next step we have to take him back to court. Interest fees are accruing on the judgement amount as well.