Davis Honda

Let me just start by saying I been lied to. I went to Davis Honda on Wednesday seeing what they can do for me before returning my previous car back to the old dealership I was dealing with. They assured me that I should definitely return my car, and they will get me approved for the Honda Odyssey I was interested in. I called the next day just to make sure it was definitely going to work with my income and credit being where it was. They then again promised that they can get it done, and that there was already a bank that was willing and ready to pick me up on a loan. So of course I return my previous car, and come to Davis Honda with my down payment and 10 months back bank statements for them to tell me they can’t get me the car then promised and that they have one more bank that will definitely approve me for something. So yes I try again, only to be insulted with being brought old cars, with problems, with over 200,000 miles. Bottom line is I made my decision, based off of what Davis Honda promised me, and they did not come through as they said they could. It would have been different if I was told «maybe», «possible», and words like that. That wasn’t the case though. Never would I try to use them again. If I wasn’t able to get a car today from another dealership in PA, I would have been without a reliable car, due to Davis Honda.

The complete review I wish to write would be approximately two pages long. In summary: 1. Sticker prices exceeded the website prices by $ 5,000 or more; 2. The salesman’s repeated attempts to ignore my friend’s budget; 3. The $ 1,000 «loyalty fee» upcharge, which the salesman tried to pass off as a «Honda thing» and not just as a dealership charge; 4. The other «non-​negotiable» fees that were brushed aside and not explained; 5. The sexist assumptions made by the salesman about what a female was interested in and what she could or could not do.
But the topper was this: After much negotiating, an agreement was reached. My friend agreed to call the following morning to finalize the deal and to arrange to pick up the car that evening. When that call was made, my friend was informed that the car could be purchased for $ 1,000 less than the agreed upon price ONLY if the dealership’s financing was used. When my friend insisted on purchasing the car at the agreed upon price using the private financing that had already been secured, Davis Honda refused. That is correct: They refused to sell a car for a higher price because a customer wanted to use private financing.
Thankfully, my friend walked away from this «deal» and ended up finding a better car at a much better price at a much nicer dealer.
If zero stars were an option, that is what I would have given.

Will not go there again I brought the 2016 fully loaded Honda Pilot price tag was 43,000. But at the end after I got home it was 49,000 with out tax they make you sign all the papers fast don’t even look at them will not buy nothing Elsa there I called them the manager said you should read it 1^st

This dealership only needs your money. Don’t depend on the internet price because they’re going to change it.
There are 3 problems after I bought the car:
First:
They told me they are going to change the clipper of my front bumper before I hit the road, but they didn’t do it, and he asked me to put glue to fix the bumper.
Second:
They told me they fixed the Tire Pressure Monitoring System, but after a half hour it went on.
Third:
Today, I went to them to fix my tire because since I bought the car the front passenger tire always run out of air, but they wouldn’t do it because it is not under warranty.

The worst service every. I called 20x today but, they aren’t answering the phone. I called service dept and got someone then she tells me sales and finance department are busy. Really? Customers must be lined up out the door then

Literally the worst dealership I have ever been. If you want a car or something, turn to another dealer. They clearly don’t have any sense of service. Regardless their poor attitude, what truly surprises me is that they feel like they are the bosses and every customer who dares to enter their gate should kneel on the ground and give them money without saying sh*t, not matter how the price is ridiculous. If you try to argue the price, their salesmen will feel surprised and say: ’ We don’t worry about our sales. We will sell these cars anyway.’ Well, as your royal customer, I would like to say: ‘Go f*ck yourself.’
One more thing: Dude, remember you’re selling honda, not Lotus, Koenigsegg or Bugatti. There is no reason for you to be so proud of yourself. Keep that in mind.

My son, husband and I visited Davis Honda yesterday, 26Dec2015, hoping to purchase a used Honda for my son. I have long standing relationship with this dealership going back to when it was Willis Honda, purchasing my first new car in 1990, a new Honda Accord. My youngest son has made 2 new car purchases since 2013, both were successful encounters.
Synopsis of yesterday’s encounter:
My son had his own financing and was willing to consider competitive financing offered by the dealership. The maximum cost he could afford was fixed. We were looking for used Honda Civics no older than 2010, $ 11,000, less than 30,000 miles. The Civics we looked at were 2012 – 2014. Most had window sticker prices between $ 13k-​$ 17k. We were shown a 2012 Civic LX, White, clean 26,000miles. Very nice. We were told the price would start at $ 12,000. The finance person (I cannot find his name or photo on this webpage — a dark haired, hispanic gentleman) presented us with additional fees added on to this $ 12k:
1. Deduction of loyalty discount (adding $ 1000 back to the cost) because we did not have a Davis Honda vehicle to offer as a trade. They said the price of $ 12k they spoke of included this loyalty discount, which has nothing to do with being a repeat customer or recommending friends and family.
2. The pre-​owned certification/​warranty sticker on the window indicates the opportunity to purchase pre-​owned certification/​warranty at the price of $ 1000. This would purchase 1 year of bumper to bumper warranty and extend the remaining factory warranty from 2 more years to 5 more years — which they spin this as a 7 year warranty, as if you are purchasing 7 years.
3. We would need to pay $ 495 for the car having been cleaned and detailed. This fee was non-​negotiable. Apparently this service is not part of the Davis Honda preparation for selling a used car.
4. $ 400 Documentation fee. We requested an explanation of what this fee included and we were given a dubious response that equated to this being a non-​negotiable fee.
5. $ 160 MVC fee. We asked why this fee was so high and why it wasn’t part of the documentation fee. Again, a dubious response that equated to the fee being non-​negotiable (Blah-​bla-​blah).
6. taxes — truly unavoidable fees
In addition to the crazy, up-​pricing, we were made to wait for hours while they goofed off saying they were trying to compete with the financing my son already had. This is a usual practice for Davis. They believe keeping you in the dealership for hours benefits their profits somehow. I think they believe it makes the customer desperate. When we refused to pay the price asked, we were told they did not know if they had any cars on the lot in our price range, we would have to walk the lot. We walked onto the lot and into our cars and drove away. We spent about 4.5 hours here.
In the end, what they wanted was a down payment. My son had a trade in vehicle but no extra money for a down payment. They did not approach the conversation honestly saying he would need a down payment for the deal to work. They danced around the wording. We had already looked of other cars at a dealership down the road prior to coming to Davis. We went to J & S Autohause on 541, Mount Holly and purchased a 2013 Silver LX Honda Civic with 21,000 miles for $ 14,000 total, that included the trade and a small down payment. The entire transaction took less than 2 hours. It was one of the most pleasant car buying experiences I’ve ever been a part of. Thank you Eli and Team!

Let me start by saying I have had such a terrible string of experiences here that I felt the need to let the public aware. GO SOMEWHERE ELSE.
Bought my car here, what I was «sold» in the morning and what I agreed to by the end of the day was totally different (they pulled the whole «after he commits, keep him here for hours and slowly bleed all the money you can out of him» trick). The day started with Jay, the sales manager, making the deal sweeter and sweeter since I wouldn’t say yes on the spot; I said I wanted to think about it overnight. Eventually it became an excellent deal that I was willing to take on the spot. But then, they took advantage of a first car buyer excited to have his first new car and kept me there for six hours, slowly taking away all aspects that made it a great deal. Granted, it’s not entirely their fault that I was too naïve to know better. Also, they promised me free oil changes for my entire lease– then asked me if I had it in writing when I went to schedule my first one (they didn’t honor — oil changes cost $ 70 and tire rotation was another $ 34 on top of that).
Every time I’ve serviced my vehicle here it’s taken 2+ hours. For an oil change…
Hamilton Honda is much better.

Worst experience EVER! They advertised a car on the Internet for $ 6900. I corresponded with their internet department. My daughter and I drove an hour to see the car. We spoke with a salesman and expressed our interest on the car. We sat down and he proceeded to show me a car goes from $ 6900 to $ 10 400!!! Sleaziest tactic by a salesman. No math with taxes, title, and registration adds up to an additional &3500.

2 hours for an oil change and a car wash.
Update: Still wish to give them 0 stars for everything. Even customer service.

These guys are horrible, don’t walk into this shit hole. None of the salesmen are experienced they know nothing about the car they are selling what an irony. You will waste lotsa time for nothing as none of the salesmen have computer at their desk and they queue up every time on centralized computer desk to do the work.

Davis Honda is a scam! Internet price is not the same when you go make that purchase. Davis Honda not to be trusted.

I bought my 2012 VW Jetta from this dealer and my experience was great. They got me into a better car at a great price and with a lower interest rate than other dealerships said were possible! Everyone was great and I didn’t feel like I was being pressured. I would definitely return to Davis Honda!

As a previous Honda owner who switched to Nissan, I am sad to say that I recently had an unfortunate experience when I went to Davis to purchase a certified used accord. The salesman was rude and treated me like I was an idiot. Had me walk the lot with him in 15 degree weather to «find» the car I was there to see, then proceeded to offer me $ 8,000 on my trade in that had a $ 13,200 KBB trade in value. The whole process was just offensive and I would not recommend this dealership to anyone.

My rating is based on my experiences with many other dealers on the past… but This place by far was the best and most accommodating. I knew what I was looking at buying, I understand how the car buying experience goes and both sides have to give a bit. You must jave a realistic expectation of costs of a vehicle. I do agree with some past tevoewers that the online advertised prices are not what your going to pay in the end, especially on used or certified cars… there are taxes and honda fees that get worked into it in the end. If you prepare yourself for that then the rest will go smooth. Our salesman Paul was a pleasure and sales manager Alan was wonderful. Both worked with us to get my monthly payments at an affordable rate. I had purchased a certified vehicle and had to get a repair done. Service dept was super accommodating and a breeze to work with. Nice selection of goodies and coffee while you wait. Overall, my best dealer experience so far.

This dealership practices classic deceptive advertising. The internet price is not what you will find once you sit with a salesman. Add a few thousand to the internet price and you have what they will offer.

I bought a used 2004 Honda CRV– they assured that they car has been FULLEY serviced– my brother the mechanic then came to realize that the original cabin filter and air filter was NEVER replaced. Only the oil and filter. if they are going to say they fulley serviced the car then do so– dont lie in which they did.
Also with purchasing a Used car they do not offer you a full tank of gas– they couldnt even give me half a tank.

I haven’t had a Unilocal account until now. decided I needed to make one because of the atrocious experience I had at this dealership.
I go online and see a price on a 2013 Civic for $ 17,888 at Davis. it had 6 miles on it. aka new.
So I go check it out.
Now the bullshit they fed me was ridiculous.
+$ 17,888 — online price of the car
+$ 1,000 — added because I haven’t bought a car at Davis before. are you fucking serious?
+$ 1,431 — taxes
+$ 495 — used car prep fee (like detailing, etc). USED CAR? 6 MILES? The door covers were still on the damn car
+$ 499 — doc fees… hahahaha. at this point I’m just laughing
+$ 150 — title fees
Grand total — $ 22,463… are you fucking kidding me?
Needless to say I got up and left after a few exchanges with the salesperson talking with the manager.
Not the salesperson’s fault from what I say.
But fuck that dealership.
If you’re in the Philly area. go to Conicelli instead. I’ve bought a couple cars from there and they’re always fair and aren’t uppity pricks.

While shopping for a car for my coworker, I came across a 2002 Honda Accord with 101k miles listed by Davis Honda on KBB. I inquired about the car and received a call and e-​mail back from Sarah shortly after to schedule an appointment for 12:45 the next day along with some Carfax details about the car. I receive a phone call from Frank following up at 12:00 confirming my appointment and I let him know I was on my way. Upon arrival, from about 40 minutes away, I’m greeted by James who tells me Frank Davis is one of his sales managers but is nowhere to be found. He walks us around the lot and tells us he doesn’t know where the Accord is. He then has us wait for 20 minutes while he looks for the car. He resurfaces saying that the car was actually listed by accident (the listings are still up on multiple sites) and that the Accord has no working engine. He then leads us out the back to a Civic parked under a tree on the lawn which he conveniently didn’t have a key for. It was covered in more spider webs than a haunted house and had very high mileage (160k I think). I asked how long it’s been sitting and he informs me that it’s a trade-​in with no transmission and has been there for almost 1 month… It looks like it has been since the beginning on summer. I notice a black Accord along the fence, which is supposedly the one from the listing. I ask if they intend on putting a new engine in it and if so, I’d like to see it. He opens the car up and it wreaks of mold from the leaking sunroof. He tries to back track by telling me that he’s sorry about the listing, and the lack of keys, and not being able to find Frank, and not having working cars, and just generally for wasting my time, and that he’ll look for stuff for me and call me later. I voice my disconnect for their snake oil salesmanship. Then my dad walks up since he was coming to give me a second opinion on the mechanics of the non-​existent Accord. Suddenly, James says he can take us to a 3^rd lot down the street where we will definitely find something, blah blah blah. He then runs in to the dealership to find keys to a car so we can follow him over. He resurfaces saying that he told his boss I was pissed off (which I was and rightfully so) and that there’s nothing on the other lot.
Not only do I feel that he stereotyped me, pulled a bait-​and-​switch, and blatantly lied about cars he probably knew nothing about since he couldn’t give me firm answers to any of my questions, but I actually think that he just disappeared, tried to steal a sale from the other guy, and then decided that for $ 5k cash, dealing with someone who wasn’t as dumb as he thought wasn’t worth his time. I’ve never heard someone trip over their lies so much before. Please send James back to sales classes or put him on desk duty. I wouldn’t even bring my car here for an oil change – they’d siphon the gas out and try to apologize for the mix-​up! Davis Honda is the shadiest, least professional, more disorganized dealership I’ve ever dealt with, bar none. I am annoyed they wasted my time and more so, I’m embarrassed for them and their staff. If this is their normal course of business, it’s a miracle they’re still in business. Never again.

I found this dealer with the lowest price in the area for any of the Honda cars we were interested in thanks to Consumer Reports, True Car etc. Jeff, the manager was willing to talk by phone before we made the trek (1 hr away) with an agreed upon price that was the lowest possible I believe.
Jeff allowed me to make my offer on my new 2013 Honda CRV LX. He accepted. We drove out to pickup only for some paperwork to have not gotten done and they had mistakenly already transferred my car to another dealer. After apologizing for this error they allowed me to put a greater amount of the deposit on my credit card for the inconvenience. After 3 days they had located my car and we came back and smoothly finished the transaction.
Since it went so well with my car, when it was time for N to buy his new 2013 Honda Civic LX we knew who to call. Jeff again gave us the best deal on the market. (Background: we had visited probably at least 4 different dealers in area to test drive these 2 cars & the Accord on different roads — from Drexel Hill Honda to Piazza Honda on Essington etc) Davis Honda gave him the trade-​in value on his car that he needed to justify the purchase and found him his exact color.
We now have adorable matching Kona Coffee (picture espresso colored with beautiful gold flecks in it) cars thanks to Davis!
They also have just re-​opened and have a new large impressive showroom. Their waiting facility is very nice and has lots of complimentary snacks so when you want a treat while waiting for your car you can! Website is helpful too (
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I was very impressed with my overall experience. They never pressured us to buy as the other dealers did and I came in to each dealer ready to buy on the spot. They were fair negotiators which bottom line for me was the price point on whether I could afford my new car.
I would definitely recommend them if you are in the market for a new car. I only wish they were closer to Philly!
I’ll be back soon to have them fix the weatherstripping on my car which they did miss when they detailed it before handing it over to me so then I can comment on their service department.