Tesla Motors

Thomas was quick and helpful when an issue came up and I was able to drop the car off and get back on the road in a loaner in about 10 minutes.

I call in early April to book a time for the annual service of my Model S. The first available time is May 10. Ok, long wait but this is no emergency so I book it. Bring the car to the center on the agreed time, a Tuesday. When going through the paperwork, I ask when I can have it back. «In 10 days» is the answer. When asked why a simple service should take such a long time, the guy shows me the parking lot with about 50 Teslas parked. «We need to take care of these first» he says. «The earliest we can take a look at your car is next Monday» he continues. Really? Why am I asked to bring the car in on a certain day, when the earliest they can look at it is a week later? Checking through my phone app, the car has been sitting on the lot for over three days now and will be there for mo reason for another 3 days. How smart is that?

The best car-​buying experience that has ever occurred in my life time. The best performance car and best vehicle over-​all that I have ever owned in my 21years of car-​ownership.
We have been to the Burlingame location a dozen times and no matter who we meet, we are always treated with 5star service.
Buying an electric car changed my life. Tesla started it off with our first purchase 1 year ago, then about six months ago we sold our gas-​guzzler and leased a little electric companion for our Tesla — so now both of our cars are all electric!

First off, love my P85D, but I called into the service department to schedule an appointment for the seat belt recall and tire rotation. No one picks up, no problem, i leave a message.
later that day, someone calls me back to have my car brought in for service in the morning, GREAT! walked in and service advisor said my car wasn’t on today’s list of service appointments. Showed them the call log from my conversation with someone at Tesla Burlingame, no one knows why, scheduled me for another day to come in… Definite lack of post-​sale support for especially purchasing a 6-​figure car.

great store and displays, nice people with good info. Tesla corp is it– the best right now!

There are just a few things in this world that make me cry my eyes out. Ok, maybe a lot of things but one in particular is extremely painful.
Taking my lovely white Tesla into service means my baby and I separated. It’s truly one of the most dreadful experiences I can ever imagine. My boyfriend tries his best to comfort me and offers up his beast of a gas guzzling SUV WAAAAHHHHH! Can you not tell I am a tree hugger?
Lucky for me, the good people at Tesla in Burlingame feel my pain and do whatever possible to ensure that me and my white angel are never apart too long.
Thank you Tesla Motors for reuniting me and my true love so quickly.

I bring my boss’ Tesla here all the time for service. Andrew is my favorite person here. He is always super friendly and helpful! They have some communication problems sometimes. I came in once with an appt. I checked in at the front desk and someone came to help me. Then this random girl came out and told me they couldn’t find my appt. Wut.
The two guys at the front desk look like they hate their jobs and I know they are just repeating memorized lines.

What car company brings a car to your home for a test drive? TESLA
A resounding 10 out of 10 for this Burlingame location and staff. Our visit to the store was also a pleasure. Chris and the staff operate a no pressure environment that was informative, friendly and fun. They’re professionals.
The Team at this location is exactly what the founder envisioned a car to be — perfect.
Cost too much? How much is your life, and that of your family, worth? Driving is the single most dangerous activity most of us do on a daily basis. So, the math is easy.
Note: the Model S is one of the safest production vehicles tested… ever. Apparently the car also broke the crash-​testing gear.

Pretty cool but the company is taking some major risks, and they never stop aggressively trying to sell you a Tesla (even though I went for an academic presentation).

Nice location. Staff is knowledgeable and easy to work with. This is a tough decision for me to actually purchase this. Just yet. Very nice products and this location is top notch.

Lindy and the rest of the team are awesome. They are thorough in their work, courteous at all times and respectful of your time. I am blown away by a car company that will drop your car at your office (cleaned inside and out) when the service is complete, and seems to care as much about you as they do the product they sold you.

Tesla Burlingame is excellent with customer service. Thomas and the team are fantastic. Thanks Tesla!

I took my Telsa P85+ Model S in for service. I have a very busy schedule and my time is valuable. Tesla took my car and gave me loaner P85+ and I was on my way in less than 5 minutes! The next day when the work was complete Lindy offered to send someone to drop off my car and take back the loaner. I declined because I was driving by the service center on my way to SF later that day but was very impressed by the offer. The service was very thorough and when I picked up my car it was washed and vacuumed with a full charge.
The whole Tesla experience from the purchase through ownership has been outstanding. Keep up the good work!

The dealership just opened this month (Aug 2013) and it’s the closest Tesla dealer to SF so I just HAD to check it out! Had an 11am appointment but decided to come early and had no problems getting right in and inside the cockpit.
The sales rep George was very quick to greet me and sign me up to test drive. Got a quick tour of the shop and the powerplant model and then made our way to the cars outside. If I had my way, I’d test drive their roadster too, but maybe another day!
I’ve been in the cockpit of an F-​15 fighter jet and the acceleration of the P85+ (the top of the line Model S) gave me the exactly same rush… no kidding! It is seriously beautiful and fast! I’ve only been able to experience this car from pictures and YouTube videos but I swear, it’s a whole new experience to sit inside one and feel the steering wheel and drive on the freeway.
The sales reps here work on commission but even though I had no intention of buying a Tesla just yet, I felt absolutely no pressure to sign up and buy one (its also probably because there’s no excess inventory on their lot to liquidate!) I was totally expecting having to sit down and haggle with the guy for 2 hours… but none of that. I just had a great experience test driving this car of the future!
Now if only I had bought Tesla stock when it was still at $ 20 I may have been able to buy one!