Terminix

Horrible (non-​existing) customer service.
I noticed live termite in my house in Sunnyvale, called customer service (415−230−4399) and asked for an inspection. I was given a 4-​hr window (8am-​12noon) on Thursday 4÷23÷2015 and was told the tech will give me an advance call 30−40min before arriving. I didn’t go to work that morning and waited for the tech to show up. No advance call was made and no tech showed up! Called customer service at 12noon and turned out they had made two mistakes. 1) took my address wrong, 2) assigned the inspection to the wrong person (who does not do inspection at all). Customer service corrected the address and tried to reach any «branch manager». Waited for about 15min, was told no branch picks up the phone and I have to make a new appointment. Was given new appointment for Tuesday ⁴⁄₂₈ (the week after) 7−9pm. This time, I was assured the tech will show up with a 30min advance call. Again no advanced call was made and no tech showed up.
Called the day after, Wednesday ⁴⁄₂₉ 9:29am, and talked to Tracy about the missed appointments, she said she will transfer me to a «Service Liaison», I was put on hold for 10min and then was hung up on. Called again on 9:43am same day, talked to Stephanie, was put on hold for another 10min, and was transferred to Yousef (Joseph?). He confirmed that I had two missed appointments, put me on hold for another 10min or so, and then told me he cannot get hold of any Service Manager in any branch. No Service Manager picks up the phone, and the only thing he can do is to send them email to see what happened. He explained they have 4 service managers, 2 will not show up till the week after, the other 2 are in the field…
It was a big waste of time dealing with this company. It seems they have no respect for people’s time nor for their commitments …