Sterling Bank & Trust

Worst ever, also hella shady.
I worked with Abby Ho on a loan– she was rude, disrespectful and uncommunicative throughout the whole process. Worst of all, she failed to get the loan done as promised.
Beware– this bank has no security protocols for protecting personally identifiable information– they send out screenshots with other people’s social security numbers and loan details that the agent had on the second monitor without even noticing.

This is actually for Sterling Bank in Westlake Daly City. There wasn’t a listing for it. If I could have given this bank a negative 10 stars I would have. Run do not walk away from this bank. It took us 18 months to finally get a mortgage with them. We had to redo everything three times. Ron Mendoza was the most ineffectual, slow, pathetic mortgage broker ever. It was just excuse after excuse. There was a million hoops. I have dealt with others mortgages and never experienced anything like this. The higher ups wouldn’t return phone calls. It was a TIC loan which is more difficult, but 18 months… pathetic.

The worst… loan agent voice mail is full, Corporate won’t respond, buyer is now going to default on RE purchase. Do not use this bank.

Talk about customer service, here is one among, if not the best!
Today, I went in the branch of Sterling Bank & Trust on Broadway, Burlingame. The clerk got off her chair and welcomed me to sit down.
I had an issue about why I had received two sets of checks that seemed identical. She explained that one set was for my money-​market account and the other for checking. Indeed, the account numbers on the checks were different. She further explained that the reason I had the Club Sterling Checking (and having joined the Senior Club) was to boost the normal interest rate of the money-​market account from .5% to .55%, and that the checks of the checking account should be the ones to be used while the other should stay dormant.
She put a set of check book and transaction record book inside a sleeve, looked up the computer screen and copied down the transactions on the record book for me. for both accounts. It happened that I was there on the first Friday of the month; another clerk brought me a tray of party food and coffee. For all that time she’s working, I was enjoying my coffee sitting in a swivel arm chair. I also got a few complimentary sets of 2015 wall calendars.
Afraid that my loose stuff might fall off from the manila folder I brought with, she put the whole thing in a big envelope for me. With my both hands all full, she offered insistently to walk me to my car; it was drizzling and I thankfully declined since the car was only half a block away.
I can’t imagine such personal and courteous service from any bank, or from any establishment for that matter. Such experience would make anyone’s day a delightful one albeit the weather being gloomy.
Gratefully your. Kaiman L.

By far the worst Bank experience I’ve ever had. they basically lied to me and went back on a commitment they made with me. Their lie cost me an extra % mortgage interest rate. I am posting this on EVERY Sterling site so that everyone knows NOT to deal with them for anything. Im going to post this to BBB and any other sites i have access to.
Buncha lairs and cheaters!!!

I got a letter that my CD was about to mature. Granted that I’ve been so darn crazy busy, I went to the bank 1 day late after the 7-​day grace period to take it out. I also bank at Pacific National Bank (PNB) on Burlingame Ave. & the staff there are 100% better! (Hope US Bank doesn’t change the company culture.) When my CD matured at PNB & I missed the cut-​off date by a month, they reversed the penalty & they have 1 very appreciate customer & I kept my money in the bank. At Sterling Bank, the bank manager tells me that he has no recourse to reverse the $ 31 (which is a pretty steep penalty) because the system puts that in. C’mon now. My money was there for over 6 months. This bank made money out of my deposit & they can’t reverse $ 31?! Lame, Sterling Bank. We all know there are ways to override. Very lame. They have the worst customer service! No wonder their office looks like a ghost town when I visit their office. I will never do business with them again!

My only interaction with this BANK is the following.
They wouldn’t give me CHANGE for the parking meter because I’m not a member. They automatically just lost my business FOREVER!!! Really? A bank can’t give out change?
I will never get an account, invest money, or get a loan from them ever; therefore, they will never make money from me. I will never recommend them to anyone. In fact I will recommend anyone against them. Here it is in public.