Sheraton Gateway San Francisco Airport Hotel

I’m just a regular guy trying to save some family some undue grief. This place is horrible! This was my worst stay ever at a hotel. They don’t even deserve the 3 or 4 stores some sites give them.
Francine at the front desk was so rude. She wouldn’t give us adjoining rooms for our kids, yet there was no one even there. Our kids were next to a vacant room!
Our Room, 314, was wind tunnel — it sounded like we were outside camping. Jack in guest services told me to just deal with it — what an ASS! Very horrible customer service. With me looking ready to kill, Francine was more than happy to change us to room 316. We awoke the next morning at 7:30 with hammering and enough noise to wake the dead — a note under the door read: Today, we will be performing some work… from 8:30AM until 5:00PM…if you wish to change your room, please dial «0». Are you kidding me!!! This was our second room, people!
And how about the beds? We both woke up in pain. I’m so glad I brought an Aerobed just in case. They claim to be the furthest from the airport, but you hear planes like they were right above you.
The gym is nothing to scream home about — I have more weights at home! The machines weren’t even maintained. The pool was filled with enough chlorine to kill. Parking was also very pricey — $ 18/​day.
On day two (we booked 3 nights), we left the front door with a guy yelling at the staff, «What do you mean you don’t have any double beds!!! I booked this business trip months ago. My clients can’t sleep in singles!» He was so red in the face with anger. We overheard them say, «well, we can’t guarantee you bed assignments if you don’t book with us directly, sir.» We wanted a single bed… they gave us a double… twice, mind you!
Don’t waste your money! We’ll never go back there again!

It’s an airport hotel. but definitely does not feel like an airport hotel! I loved my stay in this hotel! Close drive to everything San Francisco and not so close to the tourists areas. I loved waking up to see the sunrise over the bay as well as see the planes take off and land… There’s also a nice place to walk around the bay. I LOVE IT THERE!

Great place, we had a great stay! We attended a party that was thrown here and were impressed at how nice it was. This place sooooo doesn’t feel like an airport hotel. The rooms were very pretty, seemed like they had recently been remodeled. The guys at the front desk were all very good looking and very nice ;)
The only this a little confusing was the parking arrangements.

A very nice Sheraton for being an airport hotel. The rooms especially were designed well and spaciously. The staff was A-​OK and they acted as if they were at St Regis (even the staff there was friendlier and less snobby).
The shuttle takes forever to pick up from the hotel and the location is obviously not an advantage here.

The dog and I had a really good experience at this Sheraton. The location is nice, along the bay trail, on a lagoon, close to the airport and downtown Burlingame.
The front desk staff was impersonal but not rude and fixed a billing error in all of five seconds. The lobby and other public areas are nicely done and the elevators (all 5) were in great order.
The room was big and private, clean (expect the external windows), had a great comfy bed, a spacious bathroom and large TV. Room service arrived quickly and was very passable. The windows seemed about noise proof but can also be opened, yay, fresh air in a hotel.
Add a very dog friendly policy (80 pounds) and we had a hit.
I would happily stay here again — kind of has something for everyone (even the dog) and rates well above most airport hotels in the same price range.

I just want to add that the restaurant at this hotel is decent. I didn’t have the pleasure of dining in, but got a peek at the area and thought it was clean and a decent set up with a bar .
This update is about «Windows on the Bay» hotel service.
The Snake River Kobe Beef Burger was decent… somewhat pricey, but
did come with fries, very skinny fries. you know the «skinny», like those pants that people wear that wrap around those skinny little ankles.
The breakfast menu offers many options. We decided to get the steak and eggs which was quite tasty and had flavor. The dish came with potatoes and again might be a little pricey for some, but we didn’t get sick.
Overall, I like this Sheraton for the service, food and comfy atmosphere.

When I stayed here I had a great time! The hotel is located in a good spot in my opinion because it’s far enough outside of SF to calm you down from the day’s events and it’s located on (or near, I can’t remember) water. I walked around the grounds around sunset to look at everything and watch the planes coming in.
Speaking of planes, the word airport is in the title of the hotel so I’m sure some will be bothered by the sound of planes coming in and going out all day but it didn’t get to me. One maaaajor reason for this: The bed in my room was THE most comfortable bed I have ever slept on in my entire life. I slept more soundly in that bed than I ever had before. I woke up in the exact same spot, position, and pose I had laid down in the night before. I am almost positive I didn’t move once I was so comfortable. I was actually excited to go to sleep the next night.
The room was always clean and comfy.
I docked one star because the self-​parking was really expensive, I think like $ 16 a night and when you’re staying this far outside SF you kind of need a car.

Except for this one guy, the staff here was not helpful at all. Valet is a joke, if they didn’t lose your ticket, they couldn’t find your keys. The food is meager at best. But I digress.
The rooms are clean and pretty modern and cool actually. I didn’t get to use the gym or pool, unfortunately, but they have both available. Oh sorry, the bartender is nice and they have TV’s (whoo).
On the breakfast menu they claim their Belgian Waffle is «The Best in the Bay» and it’s quite tasty. Considering I haven’t had any other Belgian Waffles in the Bay Area — I suppose they’ll continue to hold their pole position in my book.
Auf.

«Rude Staff»
Stayed 3 nights here. Rooms very cleaning. Parking was not good. At the time they had no valet parking. It was self park only and a long walk away. Plus self parking here is pricey. Staff was Cold not friendly, and at times somewhat rude. Room service was excellent. Nice Décor. Updated Hotel. Location A little far from San Francisco main areas.
Cleanliness 10.00
Staff 4.00
Location 5.00

All the other reviews are pretty much spot on. The hotel is located conveniently enough near SFO and the San Mateo Event Center where I needed to be. I have always had a great experience at the Sheraton, but something about this place did not rub me the right way.
First the staff is somewhat rude, I don’t know if they are horse whipped there or if the hotel manager is a jerk but nobody seemed cheerful at all. Second they nickel and dime you here, the drinks are over priced (understandable), the in room waters cost money (usually free at the sheraton) and parking is 18 dollars per night. Free at other airport hotels in the vicinity.
The location is pretty sweet though as the rooms will typically have a bay view, which saved this hotel from a 2 star review.

This review is for the Windows on the Bay restaurant.
We had Thanksgiving brunch here yesterday. It was $ 40 for adults and $ 30 for seniors. The buffet has a smaller selection than it used to, but for the price it’s an ok deal. It’s best if you come hungry though. The pumpkin soup was good, albeit a bit too thick. There wasn’t much of a salad selection, it was mostly hot foods. The desserts were nice though. Service was a bit inconsistent.

For another short stay, I’ll go back to this Sheraton.
Stayed on the 13^th floor with an awesome view of the bay. Rooms are 70% updated. Nice décor, flat screen, comfy fall into bed. They need to update the bathroom shower/​tubs and install exhaust fans in the bathroom. While the hotel looks posh inside it’s guest rooms and lobby, it’s age can be seen in the fitness room and elevators. Quite frankly, if I plan on continuing my workout regimen while I travel, I don’t depend on the fitness facilities provided by the hotel. Their stair stepper and elliptical was acceptable for my needs.
–no fridges in the rooms, but most hotels don’t offer this as a standard. If you want a fridge, state that you need one for your insulin while making your reservations.
–parking is $ 18 with in/​out privileges.

Don’t be fooled by the FOUR star identification. Who decides that anyways?
Well they are wrong in my book.
This particular Sheraton falls in the same category as the Holiday Inn.
Why you ask?
–ONE valet guy.
–Receptionists are frigid.
–Outdated fitness room, you know, w/​metal dumbbells.
–Disgusting indoor pool, similar to a 24hr fitness.
–Creaky slow elevators.
–Room service was hard to reach.
Upside: The room is fairly updated w/​a flatscreen and Bliss for Sheraton products.

Given the name recognition and the rate, I expected Sheraton to be better than other lesser known hotels nearby.
For one, to get the free access for internet in the lobby, I had to get several different codes from the registration desk. Even after the code that worked, every time I closed the web browser, I had to log in through the Sheraton webpage again. It got so troublesome, I eventually had to drive by neighboring hotel lobby to get «free» access to the internet.
The room lacked refrigerator. To keep things chilled (water, soda, a bottle of wine), I had to constantly visit the ice machine.
I also requested the room to have open view. For almost $ 200 a night, I expected to have unobstructed view. Instead I got a room with half the view looking straight at concrete wall. Of course, request to change the room met with simple «no.»
The parking overnight is $ 18 a night which I wasn’t aware until I arrived at the hotel.
I visited several of my colleagues staying neighboring hotels. I was paying the highest rate, yet I cannot rate Sheraton any higher than the average among the five hotels I visited.
Lastly, when I stepped up to the registration desk on the first day, I don’t recall seeing any smile.
The only nice thing I can say about Sheraton was the big screen plasma TV on the wall. However, I would rather have a refrigerator with cold beverages and pleasant feeling of welcome.
JK

Four stars given the price I paid, which was $ 60 + tax from Priceline per night ($ 75 total). The rooms are recently remodeled and very luxurious, with cherry wood panels galore and a 42″ flat screen TV mounted to a cherry wall unit. The bathroom sink was very modern and smart looking, although a bit too high. My kids couldn’t wash their hands with their portable stool. The room and bathroom sizes were standard hotel fare, nothing special there. The bedding was nice and luxurious as well, but the bed itself was a bit soft and probably old.
We were on the 10^th floor and had an excellent view of the 101 and airport. They provided starbucks coffee in the room with the personal pod type coffeemakers. The cream must have been sitting there for months because it tasted like monkey pee pee and I had to dump it. I made a 2^nd cup without cream and it tasted ok.
The lobby is nice enough and very spacious. Tons of flat panel TVs adorn the walls and were all showing runway models as if to give me the impression I had been transformed to Milan.
The check in guy was polite, efficient, and all business. The bellhop was nice and friendly.
The big negative was the $ 18 a day parking fee for guests. A bit steep and nickel dimey. Also the internet access was not free even though I didn’t really need it for the weekend. I didn’t get a chance to check out the pool and gym, but heard the pool was on the small side.
If you can swing a priceline deal, this place is the shiznit!

I’m torn. Completely torn. This SO has the potential of getting the ‘fourth star bump’ from me, save one thing…
THEY CHARGE $ 10 BUCKS FOR INTERNET!!!
Even the shitty little two star hotels throw in free WiFi. Get with the program, Sheraton!
I’m not cheap, and neither was the room. Any hotel over the $ 100 dollar mark should not be nickle and diming their business clientele. Next time I’m trying the Marriott.

I really liked this hotel, but only when staying on the client’s coin. Parking is expensive ($ 10+/day), internet is expensive ($ 10+/day). However! The front desk service is good. Be nice to them, they’ll be nice to you. They haven’t been able to do much for me as I would like, but they’re nice and well prepared. I came here every week for a few months. They noticed my reservations and had a room ready for me the moment I walked in. I did expect that my frequenting the hotel regularly would have given me some sway with overriding reservations. Other SPG properties have just let me book in an oversold situation. Unfortunately, SF is a crowded place and they can’t really do much for me. If it’s sold out, I have to look somewhere else.
The hotel isn’t really walking distance from much. Kincaid’s restaurant is good, but I’ve had some unpleasant memories there (not related to the restaurant, per se). Room service is decent. Make sure to note that an 18% gratuity is already added! They used to have this steak sandwich that was amazing, but I think their menu changed to exclude it…
Make sure you try to get a newly renovated room. It just feels cleaner and nicer. However, I wouldn’t pay for it. If you have status, ask for a free upgrade, if available.
Standard lounge for you club members, but not much by way of breakfasts.

I tend to not be a big fan of airport hotels. I’d rather stay near where the action is, and that says cities, not rim zones. That said, last night, after the panel at PARC, and given my flight out this morning, I knew I wanted to be closer to the airport than further away.
The Sheraton Gateway is perfect for that. If you’re going to check in after 10, sleep, and leave before 8, you can’t beat this location. There’s not a lot nearby, it’s not even adjacent to the airport — you still have to hit the 101 — and even though the rooms are awesome, you won’t be there long enough to enjoy them, really.
I parked the car, checked in, checked email, caught some z’s, woke up, checked up, and left. And I had a better TV than I have in my downtown Chicago hotel tonight.
The staff was helpful, the layout easy to figure out, and the location hard to beat.
Can’t imagine staying here for more than one night, though.

I went here for Easter Brunch… and was very impressed…
They had a narrow assortment of food… from freshly made waffles, omelette station, prime rib, to large cocktail shrimp…
Honestly it was just enough…
I enjoyed the mimosas… and the waffles are to die for…
You definitely will enjoy the food… just dont expect an ocean view or spectacular dining area…
The food is good and the service is nice…
Did I mention that the waffles were great and melt in your mouth… im going back just to have these…
enough said…

Parking is something like $ 9 per day. The rooms are all fairly nice. Beds are comfy. There’s free wifi in the hotel lobby but it’s $ 10.95 for each day in the room or $ 45 or so for 5 days? Expensive. Room service food is pretty good, but I prefer to eat out.
The inconvenient thing about the location is the lack of southbound 101 onramp. You either have to 1) go south on Bayshore and get on 101 at 3^rd Avenue, 2) go over the green bridge at Peninsula and drive along the dead wall and get on at Poplar or 3) go north to Broadway and get on by Rector’s.
Getting to the Sheraton is fairly easy and there are many exits you can take: Dore Avenue, Peninsula Avenue, Anza Blvd, Broadway.