Leonard W. Ma, OD

I have been going to Dr. Ma for over 20 years. Both he and his office staff and very good at what they do. The girls in the front office are very helpful in assisting you in choosing the best eye glass frame for your face. They have a great choice of frames and I always leave there happy with what I have chosen. They also call your insurance before you get there so you know exactly what coverage you have. I highly recommend this business:)

Dr. Ma, the only reason I went to your office is because it was listed on my vision plan’s providers list, means there are some relationship exist and billing procedures are in place that are approved by plan. And BEFORE any services were rendered your receptionist did verified my coverage and assured me that $ 20 office visit co-​pay is all I have to pay. I don’t know where she called, but having a claim for a basic eye exam and prescription medication be denied is a nonsense! There’s nothing complicated about it! Why other doctors’ claims from the same list are approved?
This type of service is a ripoff! It’s like taking a car to a mechanic and at the end being stunned by repair bill ten times the original estimate, that you have to pay because work is already done!
You’d better give your office staff some additional training and stop misleading patients about coverage and what your services will actually cost them!

I’ve been seeing Dr Ma for 3 years now and he is very good. He is very friendly and always explains things to you.
His staff are always polite and helpful and I’m always seen on time.
There is no hard sell to buy glasses as I have experienced with other opticians in the past.
Great location too, it’s in a small house/​office. If you park by City Hall you get 2 hours free parking.

I have been going to Dr. Ma for several years. The location is very convenient for me, and I have always had a good experience. I love the little house across from the library. Kudos.

This is the most backwards medical office I have ever been in. It looks like an old beat up house turned into a medical office, but whoever designed it was blind. The waiting area is so narrow and has some miss matched chairs with an old dirty rug and then you walk into what is supposed to be the reception area but its lay out again is really strange. The staff is also backwards as they don’t really make eye contact and don’t appear interested in you as a patient. Then the best part is when you meet the doctor who is incredibly unfriendly. My 20 month old daughter got spooked by his stern demeanor and when she started crying he rudely suggested having his staff look after her. (???) I said NO. I am not going to have a complete stranger look at my daughter!!. Are you crazy??? I wanted to run out the door as quickly as possible. By the time the useless examination was over my daughter was in tears. He never gave me a reasonable explanation for my problem. Instead, he gave me list of possible scenarios which none made sense based on my particular situation.
Note to Dr. Ma: Thanks for the complete waste of my time doctor and thanks for scaring my daughter. AND NO I would NEVER come back again and NEVER would recommend anyone to this place.

Love everything about Dr. Ma. My family of 4 have been going to him for years, and wouldn’t go anywhere else. The staff is as thorough and competent as Dr. Ma and everyone is pleasant to boot. There is nobody better.

We couldn’t even get an appointment because the receptionist said they took our insurance but she was not going to call them to see what was covered. I told her we would pay out of pocket at the time of service if it was not covered by our PPO. She then told me again she was not going to call the insurance company to find out what was covered. I’ve never had that happen before. I told the receptionist in that case I would call Dr. Koo or Dr. Cooper, and she said that was fine. Dr. Cooper’s receptionist knew what our particular PPO covered and she booked our appointment. Dr. Ma may want to check on his office staff. We saw Dr. Ma in 2009 and like him, but not enough to deal with lazy office staff.

I cannot believe how much time he spent with me. Answered all of my questions. Really, really cared. Amazing.

Dr. Ma really knows his profession. He carefully makes sure that you get the best glasses for your exact vision issues. He takes a lot time to make sure he has selected the best lens. I have been going to Dr. Ma for over 8 years. It’s nice to keep going to the same doctor to monitor if your vision is changing as you get older.

I’ve been going to Dr. Ma for almost 7 years now and he is wonderful. He is very thorough and patient during eye exams and really knows what he is doing. He also takes the time to answer whatever questions you may have and listen to you concerns about your vision. I have never had a problem with my prescriptions and have had great vision ever since.
Not only that, his office staff are so friendly, accomidating, knowledgeable and helpful. Veronica is great with scheduling, ordering and billing. She always tries to help me find the best price options for my lenses/​contacts. Donette has helped me many times with various things such as teaching me how to put on my contacts and how to care for them, explaining my VSP, helping me adjust my frames, etc. She is the best!

Dr Ma is one of those guys that absolutely loves what he does. He is methodical, precise, well-​informed and current. The office is in a cute home and has tons of great equipment and the staff is thorough and friendly. After my experience there, I would drive from the city to come here — that’s how good Dr. Ma is!
I went to Dr Ma’s office for a routine eye exam as I had been suffering from blurry vision. After much thorough and somewhat tedious symptom & eye checking he said I could probably avoid glasses if I did eye exercises every day for a period of time. Eye exercises! Who ever heard of such a thing?! But he told me I could go to clinics that have machines (like an eye gym?) OR I could do the exercises on my own and he showed me how. After 2 weeks of exercises my blurry vision stopped. I kept up the exercises for two months and my eyes have never been better and NO GLASSES OR CONTACTS! I know other doctors that would have wanted to make money by giving me glasses and my eyes would have only progressed to worse so THANKS Dr MA!
When Dr Ma is finished with the exam you get to go into the next room and have a cool 3-​d scan done of your retina/​eyeball. The woman that does it is also totally into eyes and eyeballs and explains it all to you.
It truly was one of the most knowledgeable doctor visits not to mention the most affordable symptom-​relief visits I have ever had. If only everyone was so into what they do as Dr Ma’s office is…