Lemi Medical Center

Dr. Kanen is a great physician. However, her office is chronically disorganized, unresponsive, unprofessional and often negligent. Examples:
1. Failed to fax documentation to my insurance company despite my calling for FOUR WEEKS requesting they do so.
2. I was once patched through to a nurse who began discussing another patient’s history with me. She thought she was speaking with the doctor.
3. When placed on hold (for half an hour), staff failed to mute the phone. As a result, I overheard them discussing the content of their dreams, as well as other patients (by their FULL NAMES), their ailments and medications. I was told they were ‘checking on the details’ of my history.
4. I have a standing monthly appointment for the administration of a medication. On TWO CONSECUTIVE occasions, the staff neglected to re-​order the medication, forcing deviation from the schedule Dr. Kanen herself TOLD ME WAS CRITICAL. The first time, I wasted an hour of my time in the waiting room. The second time, I called ahead, only to learn it would not be available in time for my upcoming appointment. Waited another half hour to reschedule.
5. Failed to ensure prescription specified quantity or was signed by the doctor. As a result, I could not fill it.
Can’t deal with this utter incompetence any longer. How long it will take me to get a copy of my records to take to another doctor remains to be seen.

Past two months been hell since they never pickup the phone and voicemail pop up to leave a message. I left at least 3 message a week past two month and no return call (to get perscription refill or to make a appointment). I even had my medical insurance call and they couldn’t get through either (only voicemail pop up after 5 ring). There loss and looking for a new doctor.

Dr. Kanen is very nice and knowledgeable doctor.
I’ve seen her couple times already. And she is always nice. Answers all questions. Gives advices. Explains everything, easy to understand what’s going on with your health.
Waiting time was not so horrible… and ladies at front desk were also nice. Overall I had a good experience with customer service and doctor of course.
Thanks)))

I have been a patient of Dr. Kanen for more than 5 years now. She is a wonderful doctor and so was her partner Dr. Sophia (I cannot remember her last name). The Physician Assistant is also very knowledgeable. All three providers take their time to meet and talk to me about my questions. The front office staff may not provide the best customer service, but they are pretty good. Besides, I am there to consult with the doctors, not to make friends with the receptionists or front office staff.

THE worst Patients service ever. Calling them is like calling AT&T, they never pick up the phone and when they do they say they will call you back .but they don’t mention they will call u back 2 hours later. Then I get there for my appointment in a very rude way they ask me to have a seat and I will be called in! So I get called in half hour later then I get seen by three different nurses asking me the same questions and why I am here. Why do doctors right reports about patients if every time we go in for the same reason they act like we new patients with no medical history. I am tired of going to a. When they walk in they have their laptops in the their hands and they type thru out the visit.
Next generation the computers will be greeting us when we walk in. They might be faster and better.

This is purely a review on how the doctor treats her workers. I’m just a little astonished as to how she had the audacity to kind of scold one of her employees right in front of a patient as well as myself whom was in the waiting room. She was pretty loud that myself and others were a little uncomfortable with her verbiage though it is very hard to understand simply because of her thick accent. Whatever the situation may be there is a wrong and right way to speak to employers. After the doctor was finished the young girl she still managed to give me a smile as I was waiting to be checked in. I felt really bad for her. I praise those girls who work with her.

Worst service by the front office staff. I am utterly disappointed by how rude the staff is here. I will never refer my patients here. It is unfortunate because Dr. Kanen is such a great physician.

I was a patient for less than a year before switching to another primary care physician. I really liked Dr. Kanen. I felt she listened to be, was responsive, and invested in my health. However, her office staff is horrible and it is the reason I changed physicians. I must say that there are two assistants that were fabulous: an African American woman and an Asian woman who does the blood draws (sorry I forgot their names). The front desk assistant is pretty harsh and not very friendly. The event that made me switch for good was when one of her medical assistants denied me my right to view my own medical record. She proceeded to argue with me saying that «you can’t flip through your chart like a magazine». All I wanted to do was look at my weight the week before not sit there and read it like a book (although, if I wanted I had a right to do so). The assistant was literally yelling at me right in front of the office where people waiting to be seen and patients already in rooms could hear. Dr. Kanen apologized for her actions, but really I couldn’t come back to this office after that experience. I am going to be requesting a copy of my medical records for my new physician and hope I actually get them.

I would not recommend Dr. Kanen. I was told that I had to come to her office to have lab work done and that I could not go to an outside lab. When I protested, I was told that my insurance would not pay for it if I went to another lab. I called my insurance carrier and was told that that was absolutely untrue. I could go to any lab. When the lab results came back, the doctor refused to tell me the results unless I made an appointment to see her. She wouldn’t tell me over the phone or in an e-​mail.
I then switched to another doctor. Dr. Kanen’s office refused to send my lab results to the new doctor even though I had faxed a release of information form to them. My new doctor’s office was finally able to get the results from the lab itself. My new doctor told me that everything checked out as normal. (so there was no reason I would have had to make an office visit to Dr. Kanen to tell me that).
Although Dr. Kanen was pleasant and seemed thorough, she speaks rapidly and because of that, and her accent, it was sometimes difficult to understand her.
This practice is not patient friendly.

Finding a competent, caring and accessible Primary Care physician is difficult! I am fortunate to have found Dr. Kanen. She listens to patients, does not hesitate to refer you to a specialist if needed and you don’t have to wait a month for an appointment.
I have been a patient in her practice for two years now and am very pleased with the health care I am receiving!

I have been seeing Dr Kanen for several years, and she is great! She is extremely patient, attentive, and courteous. Every time that I go in for a routine visit, I feel as though I get «the works» and can leave knowing I’m in good health. Dr Kanen is very kind, as well as very knowledgeable in her field. Highly recommended!

I have been seeing Dr. Kanen since Dr. Alper died. I really like her. I saw a review about someonw upset about seeing the PA or Physician Assistant in the office. I have also seen the PA in this office. Her name is Laurel and she is fantastic. Every bit as thorough as Dr. Kanen, but better because she didn’t rush with me. She took her time, listened to my concerns and treated me. (I had a really bad lower respiratory infection) And for the idiot who complanied about seeing Dr. Kanen’s PA and didn’t even know what one was… a PA is basically a Nurse Practioner. So they are more than qualified to see your dumb ass, diagnose your ailment and treat you. They are generally more through and attentive than MD’s. I, like lots of other people, actually prefer to see a PA rather than my MD. The ONLY complaint I have about this office, hence only 3 stars, is the wait… I have always waited a minimum of 45 minutes to be seen. I can understand a 15 or 20 minute wait, but any longer and they are wasting my time. For me, that is not really acceptable.

Dr. Kanen’s bedside manner is brusque, and I have seen her be rude to her staff. I find her to be a competent doctor, but the office is disorganized.

I’m writing this on a first impression over the phone.
I called for the first time to set up an appointment. I had an injury and needed to be seen plus also wanted to set up a routine appointment. The receptionist informed me I couldn’t bee seen till after a week, then she asked for personal information but since I was at a public place I wasn’t able to give it to her. I explained this to her and her response was, «Well, then you’re going to have to call back and make another appointment.» Right before she hung up, I asked her her name, she said it was Jessie.
She could of held the appointment, I could of called back, I asked if I could give her the information at the office but nothing. Sad that this is how they treat new clients.
Not sure if I will switch or try them in person… what should I do?
Rating, 2 star, 1 for not having a long wait and 2 because atleast I was able to talk to a live person instead of leaving a message.

Dr. Khananashvili is knowlegable, pleasant, and has wonderful bedside manner. She is attentive and helpful. I started going to her nearly a year ago and have been pleased with her service.
There is one thing that all my previous physicians in San Francisco have been willing to do that she or her office doesn’t, however. I can self-​diagnose a bladder infection, and my past GP or Ob/​Gyn will simply call my pharmacy for a prescription. However, with Dr Khananashvili, I need to make an appointment, and I can never get a same-​day appointment, so I end up suffering for days.