Karen L Keller, MD

Went to see Dr. Keller this morning. Hadn’t been there in 6 years. Her staff was warm and friendly. I hardly waited before I got in. The nurse was sweet and polite and Dr. Keller was great! Took her time with me, answered questions, made me very comfortable. I will definitely be going back

I am very disappointed with her practice. I have been a patient for 6 years and scheduled a Microdermabrasion Facial with her office. What they required was a $ 150 deposit to guarantee you «show up». I get that, but the morning of my appt for a procedure that was costing me approx. $ 400 I got a 24 hour stomach bug and was in no condition to go but to reschedule. When i called they told me I would be charged the deposit. I wasn’t canceling, I was rescheduling. I was a patient for 6+ years. For them not to accommodate me — I literally wanted to come in the next day knowing it was a 24 hour bug — is very disappointing considering I am a valued patient for 6+ years, I refer friends, I wasn’t canceling, and I was literally sick. Did they want me to come in and throw up on everyone? They do not value their patients and I am out $ 150 (and they are out a patient and more$$$).

Dr. Keller is friendly, efficient and very intelligent. I don’t like going to the doctor, but I don’t dread going to see her. I trust her implicitly. I don’t go there for cosmetic procedures so can’t comment there but she has always treated me exceptionally well. Highly recommend her for skin checks, biopsies, etc. Her assistant and front desk staff are also very friendly and helpful. A +++

We love dr Keller. She’s honest, smart, gentle etc. Never OVER does it with the cosmetic advice. She is conservative with skin checks for suspicious signs and catches things that others have missed. Two thumbs up!

Dr. Keller is very personable and sincere. I have only had a couple routine visits but I have found her to be caring, approachable, and friendly. She also has been willing to take the time to answer my questions, which I find to be key in choosing a physician. Her staff are okay and although her office seems remarkably busy I have been satisfied so far. Who knew dermatology was such a booming business? The waiting room is always full of people of all ages but they seem to manage quite well with their scheduling.

Patient, caring and professional.

Dr. Keller is the best. She is a very caring doctor. Further, Dr. Keller and her staff at Peninsula Dermatology are SO helpful. From the front desk to billing to the doctors (I’ve seen her and Dr. Kay), everyone has a great attitude, they’re incredibly efficient and they all work really hard.
When I had some insurance issues, Dr. Keller and her staff helped me resolve them. I just honestly can’t say enough about the fantastic service here. I would not hesitate to go back to Dr. Keller for any dermatology needs.

Dr. Keller wasn’t very helpful for me. She was pretty short/​dismissive with me and only took about 5 minutes to actually talk about my concerns. There are other dermatologists in the area that take HMO so I’ll hopefully have better service there!

I found Dr Keller as a participating Dermatologist on my insurance plan. Since we are new to the area, I don’t have a good resource for referrals, so I checked her out on Unilocal. I was a little cautious after reading the mixed reviews — some are great and some are not — almost as if the reviewers are talking about different doctors.
I kept my appointment (for today), and went to it being prepared for the worst thinking that I could find another doctor if Dr Keller didn’t work out.
The office and building is older… nothing flashy or modern, but the location is super convenient to anyone in the Burlingame/​Millbrae area or anyone coming from 101 or 280. The parking is FREE.
The staff was fine — very efficient and to the point but not unfriendly at all. They were all very helpful which was also my impression on the phone when making my appointment. They are a busy medical practice, so efficiency is key… no small talk, but I didn’t want or expect that.
I was told to come in 15 minutes early for new patient paper work which all went efficiently, and I was taken back just before my actual appointment time. I only waited about 5 minutes until the Dr came in. She was friendly and engaging from the first minute. She listened and responded to each of my concerns. We even discussed in more detail several options for one of my issues. Never did I feel rushed.
Checking out went smoothly. I was given some samples (without even asking) and a discount card for the medications I was prescribed.
I will definitely go back and would recommend Dr Keller to anyone who is looking for a good, caring dermatologist.

Dr. Keller’s bedside manner could probably stand to improve a little. I agree with a couple of the other Unilocalers when they say she gives off an air of indifference. I had to see her for allergies to dairy and this awful popped blood vessel on my chest.
Her answers to my question were abrupt and to the point and during my appointment, it seemed like she was in a hurry or had somewhere more important to be. That’s something I hate about doctors who take all kinds of insurance-​they seem overworked and stressed out.
She let her nurse do most of the work and was in and out of the examination room in less than 10 minutes. I waited over 20 minutes in the waiting room and about 10 minutes reading a magazine sitting on an exam table just to be in no better shape than when I first walked in.
Oh well, time to find another doctor I guess…

Dr. Keller is AWESOME. She makes everything PAINLESS (I have had acne cysts which she has injected several times), even had a couple of things «buzzed» off my nose and everytime I swear it was painLESS! She is very attentive at EVERY visit and VERY knowledgeable. I’ve seen her for tons of diff things (acne, eczema, etc) Her staff is great always helpful and very patient with me. I have seen pretty much every doctor in the practice and I have always had a great experience there.

I have been seeing Doctor Keller for YEARS now. since 2004. She is amazing. Debbie can come off rough around the edges but you just have to be nice to her and she will warm up. She is very sweet and easy to talk to. Tina is amazing as well. They fit me in last minute for a major Sun Burn when they were fully booked the day of. They always remember me and make me feel very welcomed. Doctor Keller is great. She sits down, asks questions, looks you in the eye, and is very caring and thorough. She can be intimidating because she is ridiculously pretty and it catches you off guard haha. However, she is a great doctor. She has helped me with several issues from veins on my legs, to scars on my face, and a severe sun burn. I live about an hour away and I refuse to change doctors, I will make the drive to continue to see her.

I have been seeing Dr. Keller for over 7 years now. I gone in for numerous reasons including a cyst, eye irritations due to allergies and most recently I took my son (age 9) and mother in law in to treat their rashes.
Each visit has been a wonderful experience. I’ve never had to wait more than 10 minutes. All of the office staff and nurses are always pleasant and helpful.
Dr. Keller always provided me with all my options and gives me different samples to try out, in addition to prescriptions.
I wouldn’t go to anyone else and I highly recommend her to all my friends and family!

I have been a patient of Dr. Keller’s for more than ten years. In fact, my husband and all three of my children are also her patients.
Dr. Keller is a wonderful diagnostician. Over the years, she has treated my family for a variety of ailments, and Dr. Keller always gets it right. Her recommendations are practical and wise.
Dr. Keller has a friendly and professional manner that makes her patients feel very comfortable. She’s also great with my kids. She really knows how to put them at ease.
The office staff is always welcoming. Even when I bring my kids, the staff interacts with them and so my kids don’t feel scared to be in a doctor’s office.
I highly recommend Dr. Keller if you’re looking for a great dermatologist for any member of your family.

I had a similar experience to Carmelita’s. I’d gone to Dr. Keller about 5 years ago, a few visits for different skin problems, and she seemed not to care and actually said «there’s nothing you can do about it». One instance I described what was going on and was expecting her to at least say «well, it could be this or it could be that», but she just looked at me and said she didn’t know what I was talking about, and that she’d never heard anything like that before. It was an embarrassing skin issue in the first place, and she made me feel even more embarrassed by me openly discussing my «phantom» skin problem! I later diagnosed myself over the internet. If I could give ZERO stars for lack of caring and enthusiasm, I would.

There are better dermatologists out there! I only went to her because she was the only dermatologist available at the time. That was three years ago. I’ve found a much better doctor since then.
The first time I saw Dr. Keller, I waited 30 minutes after my appointment time. When I saw her, I told her I had eczema. Her response was «oh, there’s no cure for that, here’s a prescription.» I wait 30 minutes and I’m done in 2 minutes? Over the period of three years, it was exactly the same. 30 minutes late and over and done with in less than 5 minutes. Ughhh for some reason I get the feeling she isn’t interested in my problem. Never once was my prescription changed.
My new dermatologist sat down with me and talked to me for about 15 minutes about my history and medications, as well as the available treatments for eczema. She even explained how staying on the same prescription for a period of time will make the treatment ineffective. Now this is the type of doctor I want taking care of me. Dr. Keller should be avoided, as I don’t think she cares about her patients.

Dr Keller is the only dermatologist I know in the area and so have been going to her for the last 5 – 6 years (thankfully only occasionally when I have a skin problem). I have seen her service deteriorate significantly over the years. The first time I saw her for acne, I remember her spending time with me examining the problem and then giving me a long list of products to use. She also had an esthetician is her office who followed up with me later.
Recently, I had the misfortune of seeing her twice — once for my son’s eczema, when we were referred to another doctor in the office after waiting an hour for her. The second time was for myself — I managed to get an appointment after 3 weeks and waited 20 mins before I saw her from a distance for 2 mins. I mentioned one of the topical ointments that worked well for my acne is the past and she just prescribed that along with an antibiotic without examining anything. No recommendations for face wash or lotions. And, the office staff is horrible. They said that they were too busy to keep track of cancellations and let me know if anything opened up earlier. Though I was an old patient, I had to fill up the forms again because they were too lazy to get my file out of storage!
It seems her business is more geared towards cosmetic dermatology, meaning botox, fillers and laser surgery. At least that’s the feeling I got waiting in her office and watching the other patients. Didn’t enjoy the disapproving looks I received while waiting an hour with my hyper-​active toddler :(

Great Dermotologist! I was hit by a car and my face was torn off and she helped get it looking better with her facial products and prescription for special cream. I just wish she had some later hours so I don’t have to take off work.
She saw my sister who had a mysterious foot scaly, dryness, pain thing going on. She gave her samples and it cleared up-​my sister could not afford an expensive prescription (after I paid out of pocket for the visit.
She is AWESOME!

Karen is solid. I called for an appointment to check out a mole/​spot on my face and got an appt. within a week. I went at the time scheduled, within a few minutes of paying my co-​pay, she came in and was very cordial and quickly assessed there was nothing to worry about but let me know she could remove it and send it in for analysis just to be certain. So she gave me a quick shot and a quick cut, and did not feel a thing. She asked me several times if i had any questions and let me know we would have lab results in a week and would call then.
So i have to disagree with one of the previous reviews and say she was not that experience. It was short but sweet, so maybe she changed or that was a unique expience.

Great doctor! She is very patient and listens to your every concern. I never get a sense that she is trying to rush me out of her office. She will actually sit down, look you in the eye and discuss your concerns with you and figure out the best treatment.