Autohaus Burlingame

Richard runs a tight ship and his mechanics are knowledgeable about Mercedes vehicles. The place is not cheap, but it’s not as expensive as the dealers either. Anyone who owns a German vehicle understands that it takes cash to keep it running on the road. I was pleased with the work, but I sometimes find it annoying when shops like this find little things to add on to the service to pad the bill. I paid around $ 150 for an oil change… I may have needed some new wipers for about $ 50 and a new oil filler cap, but just let me go and hit me up next time. Customer experience could be different.

I Came here to replace a belt tensioner for my 2011 E90. i bought the parts online. got a deal from Unilocal pay $ 95 for 125. just need to add $ 20 for the labor for $ 145.i was satisfied for the price and job. thanks

Richard and his team of knowledgeable staff have serviced my car multiple time. I have found Richard to be honest and extremely helpful in explaining the process. I am a busy professional women who is always on the go. I never have to wait– his estimated repair time is always on! Most importantly the quality of his work is impeccable. I recently had an issue with my lighter in the car and was not able to charge my phone– I took it to Richard and he fixed it for a fraction of what Mercedes Dealer would have charged me. It is hard to find a reliable and trustworthy mechanic. This company has been around forever and its reputation speaks for itself! Highly recommended and let’s not forget Richard’s assistant manager– «OSCAR».
Maritza

Really guys. there are many firms claiming to service Mercedes Benz cars. The workmanship on a Mercedes is nothing like other cars and the electronics are also very complicated and no place for a rookie.
That brings me to my reason for giving this review. I have tried other shops and many who claim to be a dealer alternative are nothing more than a few guys playing guessing games with Mercedes Benz cars.
The first requirement is make sure a shop has a true Mercedes Factory Diagnostic software tool as opposed to a homemade one.
Then make sure they know the ins-​and-​outs of working on all facets of the Mercedes Benz. Many have no clue on the newer models.
AutohausBurlingame and Richards crew are seasoned technicians. They use all the right tools and they keep the shop clean. I had a shop once give my car back to me and it had grease all over the steering wheel. Richard keeps a very clean shop and is a stickler for neatness.
I recommend them highly to anyone who wants their car serviced by professionals.
If you use Craigslist to find a cheap Mercedes technician… you will get cheap oil, transmission fluids, parts, etc.
Thanks guys.

I have been a loyal customer to Richard for years and years. My Mercedes was repaired by him n his Russian crew over n over again. Too many problems with it. Pour a lot of maintenance n repairs on this baby. And they always took care of me.
Well the last time I visit them and never again coz Richard tried to scam me by telling me that something else was wrong and instead of the real problem which is the transmission. I towed my car all the way there got some diagnostics and they say it’s nothing and tried to sell me something else.
I later took my car to another repair shop luckily and they have evaluate it for 1 day and found a rare transmission problem that Richard didn’t catch.
I really wonder if all those years when they said they did their service n maintained my car… Is it all legit parts n good oil filter n etc? Hmmm.
So disappointed.

It has been a few years since I have written a review for this fine repair shop. Despite having moved further away from Autohaus Burlingame, I still drive the miles to have my cars serviced there. Once you find a great and more importantly an honest mechanic, you stick to them like glue. The peace of mind I get knowing that our Benzes are properly serviced and repaired is worth driving to Burlingame to me. Sadly, one of the shop’s longtime mechanics, Slavo, has passed away. My condolences to Slavo’s family and friends. Unless I move completely out of the Bay Area, Autohaus Burlingame will always be my auto repair shop! I love you guys! How often do you hear someone say that about their mechanics?

I brought in my ’88 560SEC to have an electrical problem diagnosed. I received a return call right away, telling me there was nothing wrong with my car other than needing a new battery.
The most important thing to me in a any car repair establishment is honesty. Richard could have easily told me I needed to replace super expensive part A or semi expensive part B. I wasn’t testing them in that I really (or should I say, my husband) didn’t know what was wrong with my car. But if I were, these guys passed the test.
When something really goes wrong with my car, I be sure to bring her back to Autohaus Burlingame.

The «BEST INDEPENDENT MBZ» auto Technician in Bay Area”!!! I’ve been loyal customer of «AUTOHAUS BURLINGAME» since 1994, I owned several units of MBZ and Richard and the rest of the technician like Slavo, and George taking care of my car as always they treated me like a 5 Star Hotel customer. They always work on my cars when needed, no guessing game straight to the problems. And I recommended a lot of friends to «AUTOHAUS BURLINGAME» ‘Coz I know they will get same treatment what they always deliver to there customers. The most Trusted Mechanic I’ve ever know since I met him in 1994!!!

For over 15 years, Autohaus Burlingame has never failed me. Always professional, extremely knowledgeable and VERY prompt! The owner Richard seems to have full command of how to run a reputable business, and knows how to satisfy his customers.
Parts, and services are always fair in price, and even when I have opted to purchase a used part from elsewhere he has always been gracious as well as steadfast in never dropping his level of service and or care. The facility is always stocked with the proper parts, as well as diagnostic devices, in order to communicate with customers what their mechanical problem really is.
As far as I am concerned, Autohaus Burlingame has truly become the Peninsula’s «Premier European Service Specialist.» I recommend them to even my friends and family who drive domestic cars, that is how truly great they are.

Autohaus Burlingame has been my families mechanic for as long as I have been driving.
Always has the parts he replaced waiting for me on the work bench.
The work stations are always clean & They work fast…

I got so ripped off it is amazing. I had a check engine light on my car and he immediately opened my gas cap. He was doing an oil change and kept asking me if I wanted the diagnostic so I finally agreed and guess what, the problem was the gas cap that he had already fixed – it was all a scam and he charged $ 86.00 for the diagnostic. Also, his oil change belive it or not is $ 7.00 more than the BMW dealer in the city. So go directly to BMW and do not stop in Burlingame.