Rasco and Rasco P C

First, full disclosure, after a very heated conversation yesterday my mother received a check for 54.00 today.
Now the reason for this review, never have I been treated as rudely or dismissed so out of hand as I was yesterday on the phone. My senior mother called first to find out why she was being penalized by the IRS after being told twice, once in front of me that she would incur no penalties for the extension that was filed for her. She was told they were not responsible, that it was her fault, and they would give her a discount next year.
I called them after she got off the phone to get some clarity since I had accompanied her there multiple times and had in fact chosen them for her. I never got a chance to get a word in before I was told the matter was closed, I could not speak to the owner, it was her fault she did not have everything turned in, etc. etc.
If the owner had had the courtesy to listen to me, he may have been surprised to learn what his employees had told us. The date to have it in to be filed on time, we met it. They had to file an extension we did not ask for because they did not have enough employees, not our fault. It would be less this year than last because she was not a new client and all her info would be entered, it was much more expensive this year. She would incur no extra charge due to the extension, she was in fact penalized 54.00.
I never asked for the money, only the opportunity to speak directly to the owner instead of holding while his receptionist went back and forth. I cannot imagine what would happen if we really needed to reply on this company after taxes were prepared.
Eventually I was told through the receptionist that my mother would receive a check for 54.00 but they would not prepare her taxes in the future.
Apparently, this company has gotten too big for it’s customers. They are more than happy to be paid hundreds of dollars, but it is not necessary to listen when there is a problem. Well, I am taking this opportunity to speak to them now. Thank you.