Palace Nails & Spa

I have to admit this place is slipping… It shows by not being as busy. On pedis, Don’t get feet as smooth as use to. Prices higher than some, but are really sanitary… Evens out I guess, not spectacular…

The customer service was decent. Everyone greeted us and smiled. Typically, there’s an area in the back of the store for workers to relax, but this establishment didn’t have that so there were 2 to 3 people that were watching TV in a corner and playing on their phones.
In regards to the pedi, my friend and I got the deluxe for $ 30 and it was an ok pedicure (hot towels, stones and exfoliation treatment). Keep in mind, this does not come with a massage of the lower leg. They have a neat drink menu on back of the service menu so I ordered the Pina Colada. Don’t order the Pina Colada if you go there.
Overall, I went in with a pedicure and in return, received a pedicure

Not my normal nail place but stopped by because I was in the area, they had minimal but still good reviews, and I wanted a gel manicure. It has been over a month since my last manicure so my cuticles were pretty grown out but the lady who helped me (sorry I could barely understand her so I didn’t get her name) went Edward Scissorhands on my hands.
You can see from the photos she cut my cuticles back WAY too far and three of my fingers started bleeding immediately. She got out some serum to stop the bleeding and did apologize but the damage was already done. My fingers were burning and I told her that, so she told me to go wash my hands.
I went into the bathroom and just ran my fingers under the water and they were still stinging and burning. When I pulled them out of the water to look at them I could tell that on three of my fingers the cuticles were completely gone and the trim she had done had left big chunks of cuticle in some places and nothing in others — hence the massive bleeders.
I went back to her station and told her that she had cut me very deeply and I didn’t want to try to put polish on my nails because I was very concerned at how bad my fingers hurt and were still bleeding. She continued to apologize which I appreciated, but didn’t change the reality of the situation. A man appeared from the other side of the divider and said he could see how bad it was and I told him that I didn’t want to go forward with the polish. He said ok and I did offer to pay for the manicure as I did have services performed and he said it was going to be $ 12. Uh seriously charge me for the whole manicure? At that point I didn’t care because I wanted to get out of there and get to a pharmacy to get band aids, peroxide and anti-​bacterial to try to take care of my damaged fingers.
The lady who was doing the manicure only ran my card for $ 5, thank you! But now I’m left to wait a few weeks for my cuticles to grow back and hopefully not get infected before I can get another manicure — in which case I will obviously avoid this place like the plague.
I would say be cautious of this place! I would hate for this to happen to anyone else because this is incredibly painful.

These people are the best! Such nice customer service! Needed to get my nails done last minute, called and one of the nail tech’s told me they were too busy then took the time to call me back and tell me to stop by anyways that they would fit me in! So happy! Lu did my nails, solar. Did not rush at all, was very clean and professional. I’m very picky and sensitive when it comes to getting my nails done and I honestly have no complaints of this place! Did I mention they have very nice smelling OPI lotion, absolutely love! There was no lumps or bubbles or acrylic left around the edges of my nails/​cuticles. My solar nails came out looking natural and not super thick like other places. Very nice clean work! Recommend like crazy to everyone this place is wonderful and I could be one of the most picky annoying customers ever and I’m so happy I found my permanent nail salon!

Great brow wax!