Honda of Burleson

You cant beat a Honda and Honda of Burleson is a great place to do business!
Thank you Tim for all your help! Everyone there is very professional and really nice
People…olus I love my car!

On Wednesday evening, we bought a Kia Optima from these guys. The salesman and finance manager were almost llike family. The transaction was easy, and we all left happy and ready for a good Thanksgiving day full of food, football, and parades. Later, I discovered my car loan was not shopped, so my 5.75% rate with the lender I told them I can’t stand was bested by another company, so I refinanced my car within a week of buying it, saving 3% and about $ 1,500 in payments over the life of the loan. Why didn’t they shop my rate? More importantly why did they place me with a finance company that I was currently with that I did not want to continue dealing with. Part of the refinance included the GAP policy which I purchased and financed. The GAP terminates upon payoff of the loan, so I submitted a cancellation request per the terms of the contract. It is January 14, over a month later, and I still don’t have my refund. Honda of Burleson uses some company with a bunch of dba’s which I believe is part of Allstate. Now, I’m told, they have to get the money back then refund me. So, I’m just not happy with these guys. They have knowingly jerked me around on this GAP policy. I had my GAP refund from my trade in within 10 days issued by GS Administrators of Houston.
So, long story short. These are really nice people, just don’t expect anything but to be separated from your money. Horrible customer service. I dread my first service trip since I unfortunate have a warranty through this same hokey insurance company that issued the GAP policy.
I will not use Honda of Burleson again, nor will I use a dealer that uses allstatedealerservicesdotcom/​E.R.J. Insurace Group, dba American Heritage Insurance Services.

We were there today and had most of the deal finalized on the phone. but once we got there they could not make it happen. They acted like it was my fault because I gave them incorrect information. What a joke. I felt like becuause I wasn’t a «good olé boy» then they didn’t want to make it happen. I am too much of a city slicker I guess.

The most awesome car buying experience. Go see Chris Swager (salesman) and Mike (finance). You will not be disappointed!!! This dealership offers lots of extras.

I cannot stress how grateful I am that there are still good places to purchase a car.
Honda of Burleson (I didn’t know it existed until I found it on Unilocal!), had good reviews so I decided to contact them. The staff was professional and courteous the entire time, and most of all, very helpful.
Something I liked was that they acknowledged my work schedule and found time for me when I was available, and even stayed open late to accommodate my needs. They also respected my wishes of only texting during work hours instead of trying to call me every 30 minutes like the others. Dealerships In the past have actually lost my business because of small details like these.
I also didn’t feel pressured or forced into buying anything; I asked them questions, they answered and offered suggestions. Another thing I commend them for is actually listening to me. I wanted to see a specific car and color, and only had an hour to see it during lunch… No problem! I arrived to the dealership and they had exactly what I asked, instead of something I didn’t want.
There was no back and forth, no playing around with numbers for countless hours, no looking through the parking lot for cars I wasn’t interested in, which saved a lot of time and grief.
The dealership itself is pretty new (just a few years old) and it looks great on the inside and outside, very clean. There is plenty of room in the waiting area, free coffee and cold water, and a few small playrooms where children can play. I didn’t spend much time here, but I saw TVs and computer that customers could access.
My plates arrived way earlier than I expected, and they offered to wash my new car after they put them on for me. From the sales, to the financing, and all the way to the service department, you will find friendly faces, courteous people, and a very relaxed environment.
I will definitely go back here when I am looking for a new vehicle in the future, and I most definitely recommend this dealership to anyone who is looking for a new set of wheels.

Super friendly and helpful staff! I bought my car here and have it maintenanced by the best people on Earth! They never overcharge or charge you for silly things. They’re straight forward and honest. Everyone should buy their car from Honda of Burleson!

Just bought a new TOYOTA because the salesman R. Simpson did nothing but stand us up and lie to us when we tried to purchase a car from Honda of Burleson! We called him back multiple times and he never returned our calls as PROMISED, just lies… We took our business elsewhere and drove off in a much better car with an excellent customer service and salesmen!

I submitted a credit application online. I was eagerly called by a sales consultant. We agreed on a 2 P. M. appointment later that day. I arrived at 2 P. M. I had to wait 25 minutes for the sales consultant to see me. I did not feel very welcome by the dealership. I had some credit issues and was upside down on my trade. I felt like I was a 2^nd class citizen. I’m sure if I had a 800 credit score, I would have received the red carpet treatment. That was definitely not the case here. They never even asked if I had a down payment. They basically told me that there was nothing they could do for me. They just assumed I had no money. Later that day I did find a dealership that will be helping me on my upside down trade. H of B had their chance.

First major purchase after college and I couldn’t be happier. Sales was extremely helpful and did not pressure me to buy. I still ended up purchasing the new HR-​V!

If I could give this dealership a lower review I would. Paul was very rude. Here I am trying to stay under my budget that I have while attending grad school and he is telling me he won’t negotiate with me even a little. If you don’t want business then you should probably shut down or hire more rude people. Really disappointed with the customer service here. Avoid this dealership guys and save your time!

I had a great experience here! This was the first time that I purchased a car and the process went very smoothly. I got what I wanted at the price that I wanted. Jim Waycaster was my salesman and he did a great job of explaining everything to me. If you’re looking for a great honda and even better customer service, I highly recommend this place!

I have bought several honda’s from another dealership. The experience that ireceived from T.J. was 5 stars. I will not use another dealership when it comes time to trading in my vehicle.

TJ was great, I would buy another car from him!

I bought my second Honda from Honda of Burleson last weekend. There was nothing wrong with my last one but I decided I didn’t like driving the soccer-​mom-​mobile and went back to another Fit, which I love.
Anyway, my experience has been pretty similar to last time. There was a bit more negotiation over the value of my trade-​in than previously, but they worked with me to reach a number I was comfortable with and they applied the unused portion of my previous warranty to the new one. So, I ended up with a nice new car, much lower payments than I had before, and a smile on my face. I still recommend Chris Yates for a no-​nonsense buying experience.
Over the past couple years I brought in my van for all its maintenance here. Most of the time it went just fine. A couple times there were some miscommunications on how long things would take but overall I have no major complaints and will likely continue to bring the car here. A dealership isn’t a Kwik-​e-​lube, you shouldn’t expect an oil change to be as fast as it would be at one of those places because they’re fitting it in between other maintenance. Plan accordingly.
Be aware that for the warranty, you have to get your maintenance either done by Honda dealerships or call a toll free number to get a pre-​approval for a non-​Honda location. This isn’t a huge deal if you know it, but if you don’t it could be a rude awakening. It’s mainly an issue if you need an oil change while on a road trip vs. getting it done before/​after you return.

I went in on November 11^th. Spoke to David Tinsley. We excitedly looked at many cars. I decided on one in particular… but he told me the car I was looking at was being looked at by another customer & promised to call me «tomorrow». Never heard from him. I waited 3 WEEKS!!! & called him back. He then told me «awww that car was in a wreck. Let’s find you something else». Unbelievable right? He acted as if I was waisting his time? I felt horrible. Bottom line David said he could take me out of my 2012 accord & put me in a 2011 or older pilot & my payments would go from $ 500 to $ 670. This man is a joke! So is HONDA BURLESON! I’d had enough! I ended up buying a «brand new car» @ Vandergriff honda in arlington. In spite of their also «bad reviews» VANDERGRIFF HONDA treated me very well not to mention they lowered my monthly payments!

We had an enjoyable, hassle free and family friendly experience (two play rooms for the children). We found the car we wanted, took it for a test drive, told the sales rep our down payment and monthly payments. Paper work was presented to us with all the available payment options and we picked the one that worked for us. 2 hours and 30 minutes later we were driving our car home.

My experience here wasn’t what I expected, the man who was supposed to be helping me was very odd. The car I wanted to test drive wasn’t ever ready to go, I was disappointed before I even drove off the lot. The guy asked me a number of personal questions which made me highly uncomfortable. I wasn’t planning on buying that night and glad i didn’t! After we came back he rudely asked me basic questions and threw outrageous payment options at me. My credit is good and I know how to negotiate. He must have thought I knew about buying a car since I look young and was alone as a single female. Boy was he wrong! Terrible experience!

Avoid this company at all cost. The warranty they provide, is a joke. I went into the dealership to get my transmission looked at and fixed. After having my truck for two days they failed to find anything wrong with it. However, when I had two other master techs look over my truck and ride with me to locate the issue, they stated that my gears in my transmission were slipping.
One of the master techs who has done most of the work on my truck, called the dealership. They told him that they «told me about the slippage and I wasn’t concerned about it.» In addition to stating that they wouldn’t work on my truck till the transmission went out and would then over charge me for parts and labor.
Not only was I lied to by the company and service department, they also tried to make me feel incompetent about my truck and how it runs. In addition, to ignoring me when I brought my stepdad with me to act as a witness.

I am actually sitting at the dealership awaiting a prepaid oil change. I have been here two hours since my appointment time for a simple oil change. That should tell you something.
My salesman, Staven, was awesome. Unfortunatley, his friendliness and helpfulness can’t help this review.
The two times I have gotten an oil change, it as at least 1.5 hours (this time over 2). They are friendly but SLOW!!!
Also the person who helped with my financing (Dean) rushed us through the process because he wanted to go have margaritas. Hey I can appreciate a good margarita, but now looking back several months later, I feel I was misled about service packages I purchased. He said one thing and sold me another. Maybe his blood sugar was low since he was awaiting the margaritas. Not sure.
If you visit here, ask for Staven. However be careful of the finance department and be prepared to wait HOURS for an oil change.

We were one of the first customers after this dealer opened. We traded in our Fit for a new Civic in June 2011. I have bought many vehicles, and this was on top with customer service. They did a great job working out the desired payments on our lease and we didn’t feel pressured. We did financing in house through Honda because we liked them before, and they were very professional.
I bought the previous vehicle at a dealer that was nice but pushy in sales, and after the sale was done they totally dropped the ball when it came to later vehicle service. This place, I drive up and they know who I am. «Hello Mrs —-, are you here for your 14k service?» It gives you that VIP feeling. Waiting for service is better here than anywhere else, because they have refreshments, free wifi, and comfy places to sit. All of my oil changes have been very quick.
I would buy again from them in a heartbeat, and will continue to go there for my maintenance.