Enterprise Rent-A-Car

Ashley from this Burleson location is excellent and really cares about her customers. I shopped my corporate rewards site before making a reservation to find the best option. The quote that came back from Enterprise was a great value except for 1 thing it would not allow me to return the car on Sunday because the Burleson location is closed on Sundays. I had to go up to the location to see if they could honor the price I found online and also if they could work out something so that I could return the vehicle on the following Sunday. I believe the man’s name was Justin, he was very pleasant and efficient. He gave another location option for me to return the vehicle so I would not have to pay for 2 additional days and agreed to honor the corporate deal I found online. I told him my only request was that the vehicle come with XM radio and I was on my way. A few days later when I arrived to pick up my vehicle I was pleased to receive a brand new Ford Explorer decked out with leather interior, power everything, push button start, and the best part XM RADIO! The car was awesome and I really enjoyed the road trip because we had such a nice vehicle so a big kudos to Justin for hooking me up! My return to the fort worth location was not as pleasant as I had experienced with Burleson location so I recommend staying away from this location. After my bad experience returning the vehicle Ashley called to apologize for my bad experience and was very reassuring. I will definitely use Enterprise in the future and anytime possible I’ll use this Burleson location. Thank you guys again for your efforts and your understanding.

While their cars are nice, the other commenter is correct. No matter how many times you rent from them, (for me it has been at least 10 times at a few locations over the last few months) they need a utility bill. That is inconvenient. They should have a customer database, so that when I come back in they know who I am and have my information on file like other companies. Also, even though every car is equipped with Sirius, not all cars are set up with it. If I’m paying to rent your car, the least you can do is pay for Sirius. (Petty, I know, but I like Sirius)
But with all that said, I keep coming back because they are the closest and I still need to rent a car. Supply and demand at its finest

Great people, great help!!! I had a problem with another Enterprise location, this location went OUT OF THEIR WAY to help us out. Getting us a great car and a great deal and going above and beyond to get us on our way. Thank you! Would use this location for sure again.