Massage Envy – Burke

I’ve been a member at 3 different Massage Envy locations over the years. I had been a member at this location before and was underwhelmed. I dropped for medical reasons but recently came back. They appear to be under new management and things are running more smoothly at the front desk and on the phone. Folks are friendly and helpful but not really in a rush.
The location leaves something to be desired. It’s in a strip mall and parking is awful! The space itself is small — the rooms are adequate in size but from the hall you can see how packed in everything is. The walls aren’t terribly think so it’s easy to get distracted by conversation in the hall or the next room. And for some reason management eliminated the couples massage room. I understand the need for space but that was a loss.
The massage itself is better than average IF you find a therapist whose style matches your needs. They seem to have a fair bit of turn over in their staff so even if you find someone it might not last the duration of your contract. I’ve been lucky in that respect but your mileage may vary.

Massage was good. Session was advertised as 1 hour but was only 45 minutes. The girl came late.

Still a fan of this place. I’m now onto a new therapist because they all eventually leave. The latest one I found is one of the best I’ve gone too. I still think it’s the best deal in town for regular massages.

First thing is massage envy is a scam they fail to let you know that when the therapist changes the linens it’s done on your time. Every hour massage I received was really only 45 – 55 mins every time I went in. Last time I was in, my appt was at 1:00pm and I was called back at 1:05 Eric began my massage at 1:10 and finished it by 1:50! That’s only a 40 min massage when I paid for 60! I then saw him grab his stuff and leave so he didn’t even have another appt coming. Also the framed Tip recommendation at the counter is not correct. It’s way more than the actual calculations would be! I cancelled my membership and will never go back!

I was really excited to go here because they had a monthly special, sign up for a membership and get a massage every month.
When I went there were what looked like 20 rooms, very small, I could hear everything in the hall and the massage was mediocre.
She asked what pressure I liked and I said I like it a little hard, she hardly touched me, it felt like a rub down and not a massage, very disappointing.
My mom got a message down the hall and she wasn’t impressed with the massage either, we won’t go back.

I would give my therapist, Megan, 5 stars. Very friendly, informative, and she gives a terrific massage. I have read a few reviews speaking negatively about customer service and i completely disagree. I am not particularly fond of the contract; however, i dont regret signing up. That is really the only reason i give the place less than 5 stars. I have been to one or two really high end spas and i dont think super high end is the intention here.

I had my first facial with Rebekah at Massage Envy and my skin felt so amazing I signed up for a membership! She has a wealth of knowledge about proper skincare for your needs and was so thoughtful when listening to my concerns and providing advice on how to treat them. She also was very friendly and created a warm relaxing setting. A true expert aesthetician. Definitely will be seeing her again!

I have been going to massage envy for awhile and the staff and massage therapists have always been very professional.
I have had facials as well as massages.
Just went for a reflexology massage and Mr. June was wonderful!!!

Rebekah is by far the best! I’ve been getting my facials with her for going on a year now and I won’t go to anyone else! She’s very informative with products and does a great job at letting me relax.

I would give my massage therapist Julie 5 stars. My massage was absolutely relaxing. She did a couple of times apply too firm pressure but as soon as I let her know she apologized and loosened up the pressure a little. I did have some knots in my shoulder and lower back area that I could even feel so that’s why she said she was applying a little bit firmer pressure there than I liked, but I could feel the knots unrolling as she applied the pressure to it, so overall I found that to be okay anyways. Julie made my massage relaxing and helped my shoulder and back pain.
The reason why I’m giving Massage Envy in Burke 3 stars is as most of you say, they really try to pressure you to get their membership. As much as I enjoyed my massage, I cannot commit to a membership contract for financial reasons and I told them this and despite that they were still trying to pressure me into it. She even asked me if I wanted a few days to think about it even though I had already clearly stated I did not want the membership.
Overall though, my massage was wonderful and I will be back in the future, just not as a member.

I’ve been a member since the first year they opened. I get a massage every other week. I am a mobile dog groomer and it’s really hard on the body, they keep me being able to work. The important thing is to find a therapist you click with and who gives the type of massage you prefer and stick with him or her. I do find that the best ones tend to move on to better things, and good for them, but it does leave me looking for a new one every now and then. You can make a standing appt once you find someone you like working with. Good therapists are hard to get an appt with sometimes.
Do tell the front desk as much of what you’re looking for, what’s important to you. Like a firm touch, deep body work? Want someone with a good grasp of English or does that not matter to you? Do you need a sports massage or just general relaxation? Are you chatty? Do you prefer someone who doesn’t chat? The more you say the closer match you’ll get. Some of the therapists are truly awful, some are gems. I’m not naming names ;-) Someone I don’t like might be good for you, and I’m not about to rave on my therapist abd find I can’t get in with her anymore!

I’ve been seeing Tyneisha here now for several months and think it’s about time for an update on my review! I’ve only ever had one bad experience here at Massage Envy, and you can read about it in my second update — it boils down to a definite mis-​match with the therapist, is all. But working with Tyneisha has been a dream! So I’m happy to update my review to reflect how happy I am with her skillz, hehe.
She is super warm and friendly, has skilled hands, and always pays special attention to whatever areas I request. I see her at least once a month — I believe in the power of massage! If you can find a massage therapist that you click with (sometimes a challenge at a chain like Massage Envy, but believe me when I say it is possible!) then it really is great because the membership price can’t be beat.
I’ve also had a facial here since the last time I updated my review and had a great experience. I appreciated that there wasn’t a hard-​sell on products at the end (I was given some options, but never pressured to purchase) and left with glowing skin.
I’m happy to continue patronizing this location and hopefully showing that despite the less-​than-​glowing other reviews on here, I’ve personally had great experiences (except that one, lol) and massages, and don’t see any reason to stop!

what does it take to get a return call to make an appointment? I have now left 3 messages. as a member this is terrible customer service. Is business really that good that you cant return calls to your members?

I have been going to this Massage Envy in Burke for several years. I am a member. I have had mostly wonderful therapists and estheticians, but a few have not been my favorite. Sua, an esthetician, is uncomfortable around men and made a huge mistake when she talked about one of her male customers to me, and it was my husband. When she realized she made a mistake, she basically stopped giving me a facial. My husband refused to go for almost a year, he was so upset! I would give Sua zero stars if I had that option and I am very concerned that Massage Envy has kept her on. I know this isn’t the only time she has been inappropriate.
My favorite massage therapist is Nikkie. She is well trained and a delight to talk to. She listens to me and if my back is aching, she will focus on it, or any part that might be bothering me. I would give Nikkie a 5 star. She is the best. My husband also sees Nikkie and has no complaints, only praise.

I have said this before and I will say it again after an encounter today. This place sells membership. Service is awful and you cannot get appointments. I no longer use them but, my husband just had another bad encounter with this organization. It’s like paying for something you never receive. I would NEVER recommend this location and would tell you to run from this place. Had an appointment and they called and cancelled days later saying they have no one to do an upcoming appointment.

Honestly, with the therapists working here your experience is hit or miss. Some of the more experiences therapists, you get a great massage and end up leaving relaxed, but most of them don’t realize that I’m not in there to have a conversation for the entire time. Even after I had told my last therapist I didn’t want to talk to him through it, he didn’t listen and tried to anyway. Talking takes away the experience from the client, and distracts the therapist.
You should tell the person you’re making the appointment your feelings on this, and they are pretty good at getting your needs matched. Would definitely recommend either Suzanna or Nikki.

I recently switched from going to the Columbia, MD massage envy to the Burke, VA location because I moved. The Burke location is a little small and doesn’t have a sweet fountain in the waiting room, but the staff is really friendly and it is close to my house. I have tried the facial out and gotten a massage. It was easy to get an appt and the hours at massage envy can’t be beat.
Both my facialist and massage therapist have been wonderful and I give them 5 stars.
The only downside is that you will be tempted by the smell of thai, chipotle, and chinese from the places surrounding it once you leave… don’t say I didn’t warn you!

Ok, final notes, these people suck at customer support and shouldn’t be in business… or, the owner needs to fire his staff and start over with people that actually care about customer service.
When all this started, the owner contacted me and said massage requests are handled at least every 15 mins, or as they come in… this isn’t true. Yesterday I made requests for two different massage times today, but they NEVER confirmed with me. The owner said I would get a free massage, that hasn’t happened (granted, my schedule as a single mom is difficult, but they still made no attempts to help me schedule something).
Also, I’ve requested a refund for the gift certificate I received that started this whole process. I’ve told my friend to NEVER give me a gift from them again! I’ll stick to Elizabeth Arden’s Red Door Spa, they KNOW about customer service!

First of all, I hate the contract. It’s almost impossible to get out of it without losing any money/​sessions. I’ve been a member for years but I never had any therapist for long. Whenever I find a good one, he’ll be gone soon. Wonder why…
The rooms are ok as are most of the therapists. The receptionists are nice and always try their best to match my needs with an appropriate therapist. Some of them are booked out for weeks in advance. I’m also missing reflexology. They offer it and I request it but no one ever does it. Maybe they all hate working on feet :)

If I could rate the therapist, I would give her 6 stars out of 5. She was outstanding.
I really loved the massages I received from the therapist, Nikkie! I came in with shoulder and neck pain which radiated into a massive headache. I left completely pain-​free. She was knowledgeable and I felt very comfortable with her. I saw her twice.
I will never go back there again.
I wish I could just come and see her on an as-​needed basis, but I can’t take the pressure of being persuaded to buy into their contract. I think if I don’t mind paying their non-​member prices, they should leave me alone after I say «no thank you». I think if I were to sign on, the massage would feel like an obligation, rather than a treat, and I don’t want that.
I would definitely go back and see Nikkie if I didn’t have to face the sales pitch afterwards. It makes me very sad that I have to go and shop for a new therapist.