Jiffy Lube

I am by no means a car person, so please take this review with a grain of salt. I will say that I’m someone who is constantly afraid of being ripped off when it comes to automotive services and I felt comfortable and treated with respect at this Jiffy location.
My passenger side headlight was out and I had been putting off replacing it. I ended up buying a new bulb at Advanced Auto Parts in an effort to save money. My car is a 2008 Ford Fusion — which unfortunately is a model that makes it difficult to change the bulb. Rather than just doing it under the hood, you must go through under the front right tire and remove the bumper — way more than I could do independently with my sparse car knowledge.
I first went to Burke Center Automotive (across the street from Jiffy). They gave me an estimate of $ 94, just for the labor of putting in the part I had already purchased. I then went to Jiffy who gave me an estimate of $ 15. When they rung me up it was $ 15.60. I was so grateful for mechanics who stuck to their word.

Good service was met with an umbrella to stay out of the rain
Clean courteous and professional
The, in my opinion, unnecessary fuel cleaner abd flush wasn’t pushed too hard good price for synthetic oil and air filter was cheaper here installed than at auto zone

Full disclosure. I have been taking my cars to this place for years and have received excellent service.
However, I recently took my classic Cadillac here. I asked them to use 50w oil since she is old and has some leaking. They told me they don’t carry it. They also told me that they could not look up the filter for it since it was so old. I then offered to buy the oil and filter myself and have them do the labor. They told me they could.
I then asked, since I was supplying the $ 40 worth of oil and filter how much were they willing to discount the $ 39.99 signature service? The answer…$ 2.00… I was like you’re kidding me! I then asked to speak to a manager. Surely he can make an executive decision that would be fair to a long time customer. The answer…$ 2.00. You have got to be kidding me right? No sir, that is our policy. I said no thanks. I also told them they should review their database and see I bring all my cars there and that I would not be returning. Their answer… Sorry sir.

I went across the street and bought my oil at Fairfax Auto parts. Told them my story. They told me that the regular manager, who usually takes great care of their customers, was on vacation, and that they hear stories like this every time he leaves on vacation. Apparently when the cats away the mice don’t give a rats behind about the customer. Too bad. they were convenient to me, but plenty of places to get an oil change.

DO NOT COME HERE.
My dad took his Volvo S80 there and they broke the tire pressure sensor. Now there is always a tire pressure warning coming up even though the tire pressure is fine.
They admitted to breaking it and claimed they did not know how to fix it.
DO NOT COME HERE.

Always pleasant and qick!

I rarely rate a service company with one star, but this place is the worst. I go back only because they are fast, are near my home, and my mechanic gets backed up often (good ones always do). I have gone to this place off and on since it first opened. At one point they screwed up so many times (on three cars) that I wrote a three page letter to Jiffy Lube corporate. I was treated like a king for a year and then all the problems started again. The list of mistakes covers everything. Today they left greasy stains all over the inside and outside of my car. I read the manager the riot act and have finally decided to never take a car to this pathetic place EVER again.
AVOID!!!

I’ve had some ok experiences here. But Fox News in the waiting areas is enough for me never to go back. A business that insists on assaulting their customers with Fox News is a business that I make a point of writing up on Unilocal.I won’t be returning unless and until they change this. (At first I thought it just a onetime incident, but my wife confirmed it’s their thing.)

Today I went to Jiffy Lube for the first time. I had avoided it as I know it was over priced, but it is quick. I was in a hurry as I was going on a long road trip. Before I got out of the car, one of the employees was there to ask me what I needed, etc. I almost choked when I heard the price was $ 39.95. I asked about the $ 5 coupon I found on the national website, and the $ 6 one I found on their local site. He said sure. I pulled up, told them I only wanted the basic oil change, etc. I again inquired about the coupons… they all said the cashier would take care of it. When I was called to pay my bill, I offered the $ 5 coupon and inquired about the $ 6 one, as it would not print on my iMac at home. (ends up it only prints on PC windows systems). She said she did not have a code for the $ 6 coupon. I was stunned, it was on their OWN website. She did not seem to care. I pressed for the $ 6 discount, and she was rude to say the least and basically blew me off. I thought I got the discount after she ran my credit card. I only notice after I left (my bad)…and I also say the price for the oil change was not 39.95, rather it was $ 41.95. I will go back to see the manager on Monday… and all I can say is if I was the manager, I would have a one sided conversation with her, and send her packing. Totally unsat. Also, I recommend you go to Burke Automotive, right next door, where the oil change is $ 19.95 on a regular basis. You will have to get in line early as they book up fast.

Don’t even think about turning into this place! Only wanted a standard oil change and received the up-​sell of the century!
Mechanic said my car needed hundreds of dollars of repairs, many of which were recently done by the dealer and some by them — JL — themselves!!!
The kicker was when he told me, I needed a new battery. He presented a diagnotic result pulled from his back pocket that had the time stamp of 90 mins before I had even arrived there!!! I called attention to this fact and said that this was not from my car.
As I drove off totally disgusted, the mechanic actually chased after me yelling, «We’ll test it again, we’ll test it again.»! So very sad that a business with such crooked practices as this one pulls such BS on honest, hard working folks on a daily basis.

I do not recommend this place for any services they offer. I took my car here and «took advantage» of one their add-​on services; a transmisison flush.
They left my car a total wreck. For months it was leaking transmisison fluid and I had even gone back in for an oil change and told them something was wrong. They said they fixed it.
I ended up taking it to my local mechanic, Merv’s Auto, who luckily saved my transmision. Jiffy Lube had stripped the housing for the bolts and Merv’s had to re-​drill those out and put in bigger bolts and then put the transmission through a re-​learn. (I apologize if my mechanic terminology isn’t quite right, but you get the idea.)
We ended up fighting with the manager of this location to get our money back. We recovered $ 360 of the $ 390 we spent.
I do not recommend JL for anything! Take your car to Merv’s Auto Repair in Springfield 703−644−1900.

I love this place. Everyone is friendly and polite. I’m always happy with the job they do. They always offer to do the recommended services for your vehicle and I always decline, but I never feel pressured. I will keep coming back!

The WORST. They WILL try to sell you as much as they can and will lie to you if necessary. Sucks to say it but I don’t even think they changed my oil…
Save your money, don’t go to this place.

I remember when Jiffy lube was cheap. I swear they used to have an option to just change the oil instead of inspect everything and try to sell you a bunch of crappy engine treatments. I am a car enthusiast and do all my own work UNLESS I am extremely pressed for time, then I go someplace like here.
Jesus, could they hire people who know less about cars? I doubt it. There were a few line items on their signature service that did not make sense. I remember they marked they added water my battery. What? Impossible. The VAST majority of automotive batteries are maintenance free guys. Still they swore they added water so I asked them to show me where they added the water. The tech pops my hood and I chuckle (my battery is in my trunk). Anyways it turns out they did not add water.
Then they try to sell me on service, engine flush, fuel system treatment. No no no.
Jiffy lube is fine as a simple oil change facility but there attempts to tap into the auto repair industry scare me. I could be wrong about this, but I am 99% sure that none of their employees are actually ASE certified. There are plenty of mom and pop shops with ASE certified techs that can change your drive belts and other small items for just as cheap if not cheaper than this place.
So now it appears the days of getting a basic oil change are over at this place and your only option is a signature service which starts around $ 40.