Extra Space Storage

This review is based on my experience buying supplies. I do not rent a storage unit.
I needed to pack up a TON of stuff to donate and needed about a dozen boxes. I chose this location because it is within a few miles of my home.
The staff was polite, professional and helpful. I felt like they tried to meet my needs without needless upselling.
I will return the next time I’m unloading my home. :)

We rented this storage space for my mother’s things. It was a fantastic experience. It is immaculate, professional and gives a client confidence that their things are in good hands. I am so happy I found them.

I called 3 weeks in advance to tell the store when I was moving our stuff out. A note was entered into our account – confirmed by a rep from the national call center the day before we moved out. When my husband made a payment, four days before we moved out, he was charged the full amount. He didn’t know to verbally tell the staff when he called that we were moving out to get the prorated amount. When he brought it up to the staff the day we moved out, and told them there was a note in the account they said, too bad you should have told us when you made your payment. Is it too hard for the staff to just ask a freaking question «will you be moving out in this next month? OR Just read the notes on the account!!! … So we are now out $ 500+ because we didn’t tell them we were moving out… Oh wait, BUT WE DID!!! Stupid!!!

I believe they purposely sell units at one price and quickly raise the rate at pretty large increments.
Other than that, customer service is very friendly and helpful. The facility is convenient, well kept and very clean.
However, due to the rate raise I would not recommend.

Great customer service. She was kind, patience especially with two boys running around. The unit was clean and she recommended a smaller unit even though I had reserved a larger one. That showed me she is a caring person not just trying to get a unit leased. She also gave me the Internet special without even asking. I’ve been to many storage units and this by far has been the best.

Great facilities; clean, neat, secure. Excellent customer service! The staff contacted me regarding secure placement of the lock on my unit. Really appreciated the professional monitoring and follow-​up. I’m a return customer for seasonal storage and highly recommend this location AND the new staff!

I have never been harassed or harangued more for a monthly payment in my adult life (55 years young) since becoming a customer of this facility. The customer service is horrible and it seems like every other month the rent is being raised. I would not recommend this facility to family or friends based on their staff and their money-​grubbing tactics … Geez!

Excellent service good price and a free truck to use to move my items in to boot cannot ask for better than that!

I have been a customer of Extra Space Storage in Burke for almost five years. This facility is meticulously clean, very well lit, and extremely modern. They even have a brand new 15 foot moving truck that you can use for FREE to move your belongings! The owners/​managers, Luann and Charles Fraser, are very professional and super nice folks. When I was going through some tough times earlier this year after losing my job, Luann worked with me on a payment plan to get me back on track. They didn’t have to do this, but I am so grateful that they did. I think there are two primary types of customers who use off-​site storage — those who have just run out of space — and those who are in a less than ideal situation financially/​personally and need a safe haven to keep their belongings in during a transition in life. Extra Space Storage in Burke seems to really get this, and for that reason, I will always be a loyal customer!

Nice place, clean and modern, nice people. HOWEVER the sign on the front of the place says «ONE MONTH FREE» and in small print «see manager for details». After selecting a 5X5 unit that I thought that I was going to get one month free, i was only given a HALF MONTH FREE. Upon contacting one of the managers LuAnne (very nice by the way) she told me that on the sign there was «fine print» and to see the manager for details. I asked LuAnne if she would honor giving me a full month and not a half month for free, she refused and referred me to the «fine print». Also, BEWARE that Extra Storage Space requires that you bring in proof that your homeowners insurance covers your property in their space. I did not bring in my insurance verification until the next day of signing up for a space and they charged me $ 10 for their brand of insurance coverage.