CVS/ Pharmacy

I only have experienced the pharmacy, which has always been excellent. The pharmacist who moved or retired was great, had gone to her for a few years, and I really like the current one as well. The staff has always been patient, and have sorted out issues when. Dr. has goofed on the script. They show common sense when it comes to situations. My example is that my Dr. wrote a script for a med, I filed took it to them, and when I returned they had not filled it, but had the item ready… because BCBS Fed declined any coverage, and it would have been 1,400 dollars. To add it was not a life or death thing, they gave me many options on how to possibly get it cheaper if I still felt I wanted it. Common sense, nicely handled. I have been happy with their service every time. And hey the company stopped selling cigarettes, so that endears them to me. As for folks blasting them for prices, it is a drug store, not a grocery store, not comparable, just like Costco sells coffee cheaper than a grocery store, when a company buys in huge volumes, it is cheaper.

This is a hard review to summarize with stars because the difference between the pharmacy and the store is huge.
The pharmacy is 5+ stars. Unlike a lot of chain pharmacies, this CVS is nearly always staffed with the same two pharmacists. Both are efficient and go out of their way to be helpful. They are also are invested in making sure that the assistants are well trained. I’ve moved (twice) and there is a different CVS around the corner and I have to drive past 3 other pharmacies to get there but I won’t go to any other pharmacy!
The store itself is more like 2.5 stars. There is never more than one register open at a time and it seems like you can never find anyone to help you when you need them. There is one exception but you can’t count on him working that day. Prices are high (particularly when you factor in the Safeway next door) and coupons aren’t always handled well.

Horrible. They don’t have the staff. Only one person working in the entire store besides the pharmacy. I went in for a passport photo, waited in line at the cashier to get help, was told to wait until he rang up every behind me in line, of course the line never went down and I never got the photo. Absolutely terrible customer service.

When I wanted to use a coupon, the cashier gave me a weird look, couldn’t speak English very well, and wouldn’t want to help me find the item I needed. Plus, they charged me more than I thought for a 2 for $ 5 for a 3-​pack of gum and instead I charged for two regular priced packs. I only go here since I’m in a rush to do things. Although the manager knows what he’s doing.

How is CVS still in business??? I only come here as a last result, have no time, etc…
Target is down the street… go there.
CVS. Wellll… CVS always seems under staffed, semi unkempt… Really, I want to know how it survives against Target and Walmart. It’s NOT cheaper… it’s a place to go if you don’t have a Rite Aid, Walgreens, Target or even Walmart near. I won’t be surprised when it get bought out or files for Chapter 11 in the future… it’s only a matter of time.

If there was a better way to run a business into the ground CVS hasnt found it yet. One cashier at all times, out of stock sale items and non English speaking employees.