AT&T

This is where we went when we switched to AT&T years ago, while living in Northern Virginia. The service was great, and we never felt pressured to buy the latest phone or gadget. We have since moved to Charlottesville and thought we would get the same great service. NOT! After being pushed into buying an inferior phone, I brought it back to the store repeatedly only to be told to call customer service myself if there were any problems.
We took a trip up to Northern Virginia, with the faulty phone, and got it all squared away. Thanks to insurance and a savvy salesman, I chose to upgrade my phone, and got a new one right away in the store. Shaan also found out that we were only getting 4 gigabytes of data (we thought we had paid for 10, so he upgraded us to that for no extra cost.
My husband who lost his phone, decided to upgrade as well. His was a little trickier (due to being on a different plan) but Vinnie took care of matters and managed to terminate his plan (there was a little bit of double fisting of the the phones talking to different people at AT&T).
While sitting in the store observing other customers, I noticed that they never tried to push customers to buy a certain product — they really talked with them and helped them figure out what would work for them.
Definitely worth the trip up to Northern Virginia to take care of all of our cell phone services.