Staples

THE WORST. hindering small business one order at a time. Both times I have ordered «same day» orders, once from in the store and once online– I have gone in a full day later to find that they had not even started printing my order– both times! By «same day» they mean go into the store 24 hours later and tell them to start your order, then wait another 4 hours for it to be finished. Fool me once shame on you fool me twice shame on me and I’m never using you again.

Needed some 11×17 prints of plans for a remodel printed. Tried using Staples– last night, I uploaded the file to their fancy app on my phone, and received an email message they would be ready in 24 hours (really? For 5 prints?). Called Staples this morning, and spoke with a frantic unfriendly employee who kept putting me on hold because «she couldn’t find the order». Finally asked me if she can call me back as «I have a line here and I’m by myself».
I then flipped through Unilocal and found RoadRunner printing here in Burien. Called them, and a super friendly voice said «just email the file and we will have them ready in 15 minutes». When I thanked them for being so friendly, the response was «it’s our true pleasure to help». Nice touch! Very genuine.
An hour later, Staples hasn’t called me back.
Won’t be using Staples ever again. Bless their cotton socks.

I had to get some printing done and they had a special so the price was perfect. Some of the finished work was tilted due to a printer problem and with good customer service they adjusted with no extra cost and actually gave more of a discount. It was fair but kindly appreciated having not to ask for it. Definitely would return for print jobs.

I rated this place a zero star. The service at this place suck!!! Jeniffer at the copy and printing center, why do people hire such a rude person to work there, i went there to scan and email a few piece of paper and she scan them but she put one of my paper on the table didnt scan and i ask her to double check to see if she scan that paper and she said she did scan it without check it, turn out she did not scan it. Fuck i have to go and do it again, waste my time

I’ve been going to this Staples for awhile. It’s smaller than the one that used to be a couple of blocks away, but it has all I need. I only go here to get some school supplies so I’m not sure how the Copy Center works. The staff has always been friendly and quite helpful. They seem to know somewhat about the electronics, but I don’t expect them to be as good as those at the Apple Store, considering some employees jobs aren’t to be tech experts.

Checked online to verify Burien Staples hours on Friday: 7am-​9pm. Made special trip to pu inks/​coupons in hand. Arrived at 7:42pm and store doors were locked, some lights on but didn’t see anyone. WHAT???

One of smaller staples, as always customers services are real good. Copying center helpful. Selections are limited,

I wish I could give these idiots zero stars. Seriously. I’m not sure how much more inept a business can be.
I tried to place a copy and print order online, with the goal of saving myself some time over simply printing and binding this large print job myself. Saving time??? Man, was I way off!
I was able to get it all set up nicely using their online system, but the online system would let me place the order. I called in the customer service number and they said their system was down and they couldn’t do anything, but wait until tomorrow. So, I waited, and finally placed the order a few days later.
The order was then transferred to the Burien store for processing. The next day I got a bumbling message from someone at the store saying their system wasn’t capable of doing to binding the way I had selected (why did their system let me select the option then?). The message said to call back the main store number so that I could let them know how else I wanted it done.
I tried calling a bunch of times. Each time I finally made it through their god-​awful automated menu to an actual person, I asked to be transferred to the copy and print department. Each time, they «transferred» me, but no one in the print department ever picked up. This bullshit alone took about 20 minutes of repeated attempts. How hard is it to transfer a phone call.
I got frustrated and called the main customer service number. After navigating the menus and getting through to a person, they told me they did have control over orders that were sent to store. AI had to make a threat of calling American Express to reverse the charges. Eventually, the customer disservice person took another 20 minutes to call the store to just cancel the order.
In all, I wasted well over way too much of my time and got LITERALLY NOTHING for it, other than aggravation and stress.
If you are considering hiring these poorly trained monkeys to help you, just forget it and do the job yourself. If you can’t do it yourself, go somewhere else!!!

This is the worst business I’ve ever been to. I’m not one to write reviews but I opened a Unilocal account based on this horrible store.
Back around 12÷23÷13 I ordered a laptop. It was on sale and seemed like a good price. I knew it would take awhile to ship due to the holiday. The sales person put the order under my first and middle name instead of first and last. I asked if that would be an issue and I was assured that it wouldn’t be. I stopped by a few days after the holiday to check and see if it showed up and was told I shouldn’t expect it to show up without them calling me to tell me it was in. I stopped by about another week later and was told it was in. No phone call. Since the order wasn’t under my last name I got the runaround for awhile by the acting manager even though he had my drivers license in hand and I had paid in full in advance and had the receipt. I asked about the rebate for the laptop and the manager offered to submit it for me. I thought that may be a good idea and figured he knew how to do it quickly. I was wrong but I’m patient so I looked around for a bit while he tried to figure it out. About 3 weeks I received a letter in the mail stating the rebate info was filled out incorrectly and I would have to redo the form and resubmit it.
When I got my laptop home it took me a bit to actually open the box and try it out. Maybe 2 weeks due to some traveling. When I did open it I realized I did not get what I thought I was going to get and thought it may be my error however I drove down to staples and looked at the display model. It was still on sale. Same sales card and same laptop. I lifted up the laptop on display and found that the serial number did not match the sales card serial number but the sales card had all the specs of the model on display. I asked a sales person if I could speak with a manager and she told me everyone was busy. I opted to wait. The assistant manager reluctantly followed me to the display. She wanted me to explain the situation instead of walking 15feet to show her. As I explained that the sales card did not match the display unit and I had ordered it based off the display I was wondering if I could exchange it. I was told that there was nothing they could do for me since 14 days had passed since I ordered it. To top it off as she was talking she removed the incorrect card and crunched it up and told me I was out of luck. It took a lot of restraint for me not to lose my mind at that moment. I still get angry everytime I see the Staples sign.